Y’all listen up ! So today was a really unexpected experience here at KFC today. I placed a quick pick up order at 12:30pm long story short it took me no longer that 20 to 25 mins. I get there to pick up my mobile order it was a young lady that was light skinned and had light light brown eyes she was the manger I showed her my confirmation to let them know It’s me! I’m here to pick up my food, I’m late but I’m here, she look at me and look back at screen and says “Someone already came and picked up this order” I’m confused! I stated you sure cause my screen says order is ready for pickup. She checks again which I thought was so strange and repeats someone already came and picked up the order. And I stated “how did someone come and pick it up if they did not show confirmation for this particular order” She looked at me and said “we do not have to confirm mobile orders just say the name and we’ll hand it to you” Lol what! I said I stated well no one I don’t think has my name I told her my name and she stuttered I asked “is there a way you can make my order since it was a mistake on your guys behalf?” For not paying attention or at least verifying the order beforehand giving it away? She said “no, I will need to go back into my mobile app and request for a refund” I handed her my phone and asked her to show me She directed me to where I needed to request my refund , while I’m messaging the virtual assistant they in the back whispering giggling like someone know what happen to my order This is ridiculous! Now I’m standing here waiting! (Now knowing that I DoorDash to this specific KFC ON MAIN STREET, They do not fool around with people money! when it comes to mobile orders they strategically down to the TEA! make sure when you come and pick these people orders up they make you show them the screen so that they can see that you have confirmed a pick up order to drop off at the customer address thats how they know you have confirmed the order successfully through the app so🤨 All of a sudden for mobile orders, all you have to do is say a name I call BS! I feel like they know an employee ate my food Plus my name Is an acquired name so I know they don’t see my name everyday. ANYWHO I Asked to speak to the manager and she said “I am the manager”. I said well let me speak to your GM she told me the GM don’t like me giving out her name I know this is completely false and definitely I know this is full o Why would you be in a position? If something goes wrong you can’t be able to give out your name or phone number nor Corporate phone number nor provide me with their store number so that customers can be able to resolve an issue and make sure this won’t happen again that why I'm taking my time to write and let others know today was very Unacceptable especially how the manager and employees handle this situation For anyone who orders off of KFC Mobile APP orders PLEASE be aware of the Main Street location
I also asked THAT someone up above in KFC MANAGEMENT TAKE A LOOK INTO THE STORE EMPLOYEES I BELIEVE SOMEONE ATE THE FOOD saying it once again! And played it out with a Delusional lie blaming IT ON SOMONE PICKING IT UP roll them cameras back We’ll find out what really happened
Atmosphere: 1
Service: 1
Emily M
UberEats order: undercooked chicken and didn’t send the pieces I ordered, stale biscuits, flat soda with no ice
Atmosphere: 1
Food: 1
Service: 1
June Benbow
Here for a convention, quick pick-up, the food was great.
Atmosphere: 5
Food: 5
Service: 5
Timothy Arnold
The place looked nasty from the outside in
Atmosphere: 1
Food: 1
Service: 3
John Dandridge
I placed an order for pickup and when I got there and was told that they were short staffed and had no chicken. contacted customer service and they wouldn't send the order to another store, yet I was told by the only worker at this store that they could. Don't waste your time or money
Atmosphere: 1
Food: 1
Service: 1
Angel Rosario
Shut it down, this restaurant has gotten worse
Atmosphere: 1
Food: 1
Service: 1
Shayla Jackson
I’ve been to this restaurant 3times and I seem to always get old food that’s it for me check your food before you leave
Oaxaca Millian
Dropped in for a quick bite
Atmosphere: 5
Food: 5
Service: 5
Charity M. McDaniel
Dropped in for a quick bite, the chicken was crispy and juicy just like I hoped. Friendly staff made it even better. Perfect fix for a fast, tasty meal!
Atmosphere: 5
Food: 5
Service: 5
JJ Snipes
First time that I've experienced this at KFC but the guy was pretty nasty at the window it seems that he don't like white people my mama didn't raise me like that just saying
On June 3rd at 9:21 I called and spoke with the manager about my order..adding some sauce to my sandwichs and she said to contact u rr eates so I did and I told them ...she told u er eats the food was already prepared and she's not changing it ......I have called before on another order about a month ago and she was the same old witch I spoke with before ...I'm so tired of her ...so I decided to post it on Google her customer service is horable ...she is not running her home she is running a fast food joint where customers are right ...I'm so tired of here I promise i will never order anything from this location anymore so that I don't have to feel like everythime I order food from here I'm gonna be upset when I order because she will be apart of the process .....she Is more then what I really want to say but I'm not gonna use that kind of lauange...
Atmosphere: 1
Food: 1
Service: 1
Robert White
Everything was great. Drive-thru polite.
Atmosphere: 4
Food: 4
Service: 5
Vanessa Manning
Came in to pick up a DoorDash and asked the cashier to purchase a cup of ice and with an attitude gone tell me it’s $3 I’m like huh for a cup of ice ! I understand most places do charge a small fee for a cup to get ice and I agree however charging someone 3 dollars for just ice is insane and distasteful!
Atmosphere: 1
Food: 1
Service: 1
Meme
If I could rate negative I would the manager man so disrespectful don’t make no sense especially as the manager
Aaliyah Stovall
I LOVE THE FACT WHEN I WENT IN THE OTHER NIGHT THE MANAGER OMAR HAD HELP SOMEONE THAT WAS HOMELESS & GAVE THEM A MEAL... MY FOOD WAS HOT & FAST... THE LOBBY WAS ALSO CLEAN...
Y’all listen up !
So today was a really unexpected experience here at KFC today.
I placed a quick pick up order at 12:30pm
long story short it took me no longer that 20 to 25 mins.
I get there to pick up my mobile order it was a young lady that was light skinned and had light light brown eyes she was the manger I showed her my confirmation to let them know It’s me!
I’m here to pick up my food, I’m late but I’m here,
she look at me and look back at screen and says
“Someone already came and picked up this order”
I’m confused!
I stated you sure cause my screen says order is ready for pickup.
She checks again which I thought was so strange and repeats someone already came and picked up the order.
And I stated
“how did someone come and pick it up if they did not show confirmation for this particular order”
She looked at me and said “we do not have to confirm mobile orders just say the name and we’ll hand it to you”
Lol what! I said
I stated well no one I don’t think has my name I told her my name and she stuttered
I asked “is there a way you can make my order since it was a mistake on your guys behalf?”
For not paying attention or at least verifying the order beforehand giving it away?
She said “no, I will need to go back into my mobile app and request for a refund”
I handed her my phone and asked her to show me
She directed me to where I needed to request my refund , while I’m messaging the virtual assistant they in the back whispering giggling like someone know what happen to my order This is ridiculous! Now I’m standing here waiting!
(Now knowing that I DoorDash to this specific KFC ON MAIN STREET,
They do not fool around with people money! when it comes to mobile orders they strategically
down to the TEA!
make sure when you come and pick these people orders up they make you show them the screen so that they can see that you have confirmed a pick up order to drop off at the customer address
thats how they know you have confirmed the order successfully through the app so🤨
All of a sudden for mobile orders, all you have to do is say a name I call BS! I feel like they know an employee ate my food
Plus my name
Is an acquired name so I know they don’t see my name everyday.
ANYWHO I Asked to speak to the manager and she said “I am the manager”.
I said well let me speak to your GM
she told me the GM don’t like me giving out her name I know this is completely false and definitely I know this is full o Why would you be in a position? If something goes wrong you can’t be able to give out your name or phone number nor Corporate phone number nor provide me with their store number so that customers can be able to resolve an issue and make sure this won’t happen again
that why I'm taking my time to write and let others know today was very Unacceptable especially how the manager and employees handle this situation
For anyone who orders off of KFC Mobile APP orders
PLEASE be aware of the Main Street location
I also asked THAT someone up above in KFC MANAGEMENT TAKE A LOOK INTO THE STORE EMPLOYEES I BELIEVE SOMEONE ATE THE FOOD
saying it once again!
And played it out with a Delusional lie blaming IT ON SOMONE PICKING IT UP
roll them cameras back
We’ll find out what really happened
Atmosphere: 1
Service: 1
UberEats order: undercooked chicken and didn’t send the pieces I ordered, stale biscuits, flat soda with no ice
Atmosphere: 1
Food: 1
Service: 1
Here for a convention, quick pick-up, the food was great.
Atmosphere: 5
Food: 5
Service: 5
The place looked nasty from the outside in
Atmosphere: 1
Food: 1
Service: 3
I placed an order for pickup and when I got there and was told that they were short staffed and had no chicken. contacted customer service and they wouldn't send the order to another store, yet I was told by the only worker at this store that they could. Don't waste your time or money
Atmosphere: 1
Food: 1
Service: 1
Shut it down, this restaurant has gotten worse
Atmosphere: 1
Food: 1
Service: 1
I’ve been to this restaurant 3times and I seem to always get old food that’s it for me check your food before you leave
Dropped in for a quick bite
Atmosphere: 5
Food: 5
Service: 5
Dropped in for a quick bite, the chicken was crispy and juicy just like I hoped. Friendly staff made it even better. Perfect fix for a fast, tasty meal!
Atmosphere: 5
Food: 5
Service: 5
First time that I've experienced this at KFC but the guy was pretty nasty at the window it seems that he don't like white people my mama didn't raise me like that just saying
Atmosphere: 2
Food: 5
Service: 2
Restaurantji Recommends
On June 3rd at 9:21 I called and spoke with the manager about my order..adding some sauce to my sandwichs and she said to contact u rr eates so I did and I told them ...she told u er eats the food was already prepared and she's not changing it ......I have called before on another order about a month ago and she was the same old witch I spoke with before ...I'm so tired of her ...so I decided to post it on Google her customer service is horable ...she is not running her home she is running a fast food joint where customers are right ...I'm so tired of here I promise i will never order anything from this location anymore so that I don't have to feel like everythime I order food from here I'm gonna be upset when I order because she will be apart of the process .....she Is more then what I really want to say but I'm not gonna use that kind of lauange...
Atmosphere: 1
Food: 1
Service: 1
Everything was great. Drive-thru polite.
Atmosphere: 4
Food: 4
Service: 5
Came in to pick up a DoorDash and asked the cashier to purchase a cup of ice and with an attitude gone tell me it’s $3 I’m like huh for a cup of ice ! I understand most places do charge a small fee for a cup to get ice and I agree however charging someone 3 dollars for just ice is insane and distasteful!
Atmosphere: 1
Food: 1
Service: 1
If I could rate negative I would the manager man so disrespectful don’t make no sense especially as the manager
I LOVE THE FACT WHEN I WENT IN THE OTHER NIGHT THE MANAGER OMAR HAD HELP SOMEONE THAT WAS HOMELESS & GAVE THEM A MEAL... MY FOOD WAS HOT & FAST... THE LOBBY WAS ALSO CLEAN...
Atmosphere: 5
Food: 5
Service: 5
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