Very rude every time !! Disgusting customer service they need to close shop food ain't even worth the money nor the disrespect !!! they need to get it together!!!
Atmosphere: 1
Food: 1
Service: 1
Angie Rich
Do not go to this KFC they are slow unfriendly unwelcoming environment took me 55 minutes sorry 57 minutes to get my order they said they had to cook the chicken it would be 30 minutes about a drink since I had to wait 30 minutes they could have offered me a glass of water or a complimentary drink since they said I had to wait 30 minutes I got out of the drive-thru and one inside so it would not affect their drive-thru time they were rude and unfriendly when I went inside almost like I was a problem no coleslaw come on who eats KFC without coleslaw if they would have told me that when I ordered it I would have canceled my order and went to another KFC they didn't give me that option 30 minutes turned into 57 minutes not counting the time I was in the Drive-Thru before I actually went inside so altogether it has took me an hour and 20 minutes to get dinner home to my family thank you KFC for the enjoyable night I hope you and your family enjoyed a fast and awesome dinner
Atmosphere: 1
Food: 3
Service: 1
Katrina Taylor
The worst customer service ever. Went here yesterday 6/27/25 about 9:15pm. After all the surrounding fast food places had long lines. Pull in drive thru with no cars in line. The young lady preceeds to take my order. During my order you could here her laughing , talking & playing around with co-workers in the background. I literally repeated my order 4xs and the 5th time she repeated it back WRONG. After that i canceled the order & drove off. Passing by the drive thru window she looks at me laughing like something was funny with I assumed a manager standing by with a different color work shirt on... Not remembering a 2 ps meal order was very disturbing. The atmosphere was so unprofessional. I live in the area 17yrs and will never go here again. It you want good customer service travel to KFC Oakleaf.
Atmosphere: 1
Food: 1
Service: 1
Lynnette Perry
The food was good. But the area wasn't good and the atmosphere needed work. We opted to get it and take it home to eat.
Atmosphere: 2
Food: 5
Service: 3
Kelly West
Food was good. Would have been better with salt but they didn't have any. I could live no salt but the young lady yelling at ppl as I ate my meal was awful. I think she didn't see anything wrong yelling with customers in the dining area.
Atmosphere: 3
Food: 5
Service: 3
Jrezzy Bebreezy
One of T-Mobile Tuesday special fof today you see it. Three tenders box free with a $5 purchase. I was hesitant trying to cut out the carbs. Everything was amazing! Thank you KFC employees for fresh food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 3 Tenders Flavored Meal
Michael Firman
Food was crazy fresh and hot. Got the spicy chicken mashed potato bowl. The inside was really really clean and the workers were kind.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Famous Bowl
Luis Milian
Went today to get a 8pc bucket for $10 dollars and got 4 wings,4 breast but according to there sign on there window that posted 4 drum sticks and 4 thighs I got angry when I got home so there sign is false advertising plus I asked for sauce and didn't get none so people don't go there they are the worst kfc in Jacksonville
Had a mobile order came inside to get it then also asked for a cup of water was told it would be 3 dollars for a cup of water????.. by a young black woman with braces If this how you let people run this company I won't spend another dime here will be calling corporate
It does not matter what time of day when I go here to get food they never have what I want. How do they always seem to be out of things. Then there are the times you order your food and get it home only to discover that you did not get your complete order and it takes to long to go back for it. This location always has these problems. Went to oak leaf and was able to get everything I ordered and will continue to go to oak leaf for my future meals.
When do the drive-thru after work in the polls all day. This was actually so fresh it was the best I've ever had with KFC and I've eaten there a lot.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Fried Chicken
Kelly Berube
As I sit waiting for my food for over 40 minutes now for two 3 piece big box deals At most 5 customers were served in 40 minutes is crazy slow. No sense of urgency .
Service: 1
Recommended dishes: Cole Slaw, Fill Up Box, Mac & Cheese
Anthony Gimenez
Dietary restrictions: Any cheat days this is the place!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Colonel Sandwich Meal, Cole Slaw, Famous Bowl, 3 Tenders Flavored Meal, Hot Chicken
Food is great
Atmosphere: 5
Food: 5
Service: 5
Ridiculous
Atmosphere: 1
Food: 1
Service: 1
Very rude every time !! Disgusting customer service they need to close shop food ain't even worth the money nor the disrespect !!! they need to get it together!!!
Atmosphere: 1
Food: 1
Service: 1
Do not go to this KFC they are slow unfriendly unwelcoming environment took me 55 minutes sorry 57 minutes to get my order they said they had to cook the chicken it would be 30 minutes about a drink since I had to wait 30 minutes they could have offered me a glass of water or a complimentary drink since they said I had to wait 30 minutes I got out of the drive-thru and one inside so it would not affect their drive-thru time they were rude and unfriendly when I went inside almost like I was a problem no coleslaw come on who eats KFC without coleslaw if they would have told me that when I ordered it I would have canceled my order and went to another KFC they didn't give me that option 30 minutes turned into 57 minutes not counting the time I was in the Drive-Thru before I actually went inside so altogether it has took me an hour and 20 minutes to get dinner home to my family thank you KFC for the enjoyable night I hope you and your family enjoyed a fast and
awesome dinner
Atmosphere: 1
Food: 3
Service: 1
The worst customer service ever. Went here yesterday 6/27/25 about 9:15pm. After all the surrounding fast food places had long lines. Pull in drive thru with no cars in line. The young lady preceeds to take my order. During my order you could here her laughing , talking & playing around with co-workers in the background. I literally repeated my order 4xs and the 5th time she repeated it back WRONG. After that i canceled the order & drove off. Passing by the drive thru window she looks at me laughing like something was funny with I assumed a manager standing by with a different color work shirt on... Not remembering a 2 ps meal order was very disturbing. The atmosphere was so unprofessional. I live in the area 17yrs and will never go here again. It you want good customer service travel to KFC Oakleaf.
Atmosphere: 1
Food: 1
Service: 1
The food was good. But the area wasn't good and the atmosphere needed work. We opted to get it and take it home to eat.
Atmosphere: 2
Food: 5
Service: 3
Food was good. Would have been better with salt but they didn't have any. I could live no salt but the young lady yelling at ppl as I ate my meal was awful. I think she didn't see anything wrong yelling with customers in the dining area.
Atmosphere: 3
Food: 5
Service: 3
One of T-Mobile Tuesday special fof today you see it. Three tenders box free with a $5 purchase. I was hesitant trying to cut out the carbs. Everything was amazing! Thank you KFC employees for fresh food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 3 Tenders Flavored Meal
Food was crazy fresh and hot. Got the spicy chicken mashed potato bowl. The inside was really really clean and the workers were kind.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Famous Bowl
Went today to get a 8pc bucket for $10 dollars and got 4 wings,4 breast but according to there sign on there window that posted 4 drum sticks and 4 thighs I got angry when I got home so there sign is false advertising plus I asked for sauce and didn't get none so people don't go there they are the worst kfc in Jacksonville
Restaurantji Recommends
Had a mobile order came inside to get it then also asked for a cup of water was told it would be 3 dollars for a cup of water????.. by a young black woman with braces If this how you let people run this company I won't spend another dime here will be calling corporate
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Sandwich, Gravy, Fried Chicken
It does not matter what time of day when I go here to get food they never have what I want. How do they always seem to be out of things. Then there are the times you order your food and get it home only to discover that you did not get your complete order and it takes to long to go back for it.
This location always has these problems. Went to oak leaf and was able to get everything I ordered and will continue to go to oak leaf for my future meals.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Chicken Sandwich, Fried Chicken, Cole Slaw
When do the drive-thru after work in the polls all day. This was actually so fresh it was the best I've ever had with KFC and I've eaten there a lot.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Fried Chicken
As I sit waiting for my food for over 40 minutes now for two 3 piece big box deals
At most 5 customers were served in 40 minutes is crazy slow. No sense of urgency .
Service: 1
Recommended dishes: Cole Slaw, Fill Up Box, Mac & Cheese
Dietary restrictions: Any cheat days this is the place!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Colonel Sandwich Meal, Cole Slaw, Famous Bowl, 3 Tenders Flavored Meal, Hot Chicken
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