KFC
8003 Merrill Rd, Jacksonville
(904) 744-1010
Recent Reviews
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Due to the Merril KFC, I stopped eating it. I tried this KFC and it has been great
Atmosphere: 5
Food: 5
Service: 4
The employees are so sweet and patient!!!
Atmosphere: 5
Food: 5
Service: 5
There was no white original chicken was told to wait 10 minutes for chicken. And waited 30 minutes and left with dark meat after paying 16.00 for white meat. They need to get that restaurant together
Atmosphere: 1
Food: 3
Service: 1
This one just does not cook chicken well. More than one occasion we have gotten mediocre food and service. Larger orders are worse and just more opertunity to mess up. Other locations are superior but if you want chicken go anywhere else in the area.
Atmosphere: 2
Food: 1
Service: 2
Disgusting
Atmosphere: 1
Food: 1
Service: 1
Very unprepared cannot handle a drive-through order for several customers. No food prep has been done. Long line of customers inside from drive-through. Drive-through customers waiting in parking lot for 30 minutes at a time. Building is dirty at the drive-through and the gutter is falling off. Drywall and paint flaking off beer bottles, and cigarette butts all over the ground. Lack of professionalism and taking pride in $1 billion food franchise chain.
I ordered from this location for delivery, they took 30-40 mins from the beginning to even make the order and the driver to start picking it up, I spent $20 and in the meal came two chicken sandwiches, after all this time they then tell me they are out of sandwiches and I ask what they have to trade it out and they say “chicken” and i ask again and they say “chicken”, at this point i just tell then to give me tenders, I wait ANOTHER 40 mins for it to be ready and my driver to bring it to me just to find out they gave me 4 small tenders to cover 2 chicken sandwiches. Never ordering from here again and i highly suggest everyone else do the same!
I placed my order online for pick up it said it was ready went to go pick it up and get there they tell me they ran out of chicken so my order was not ready and that I have to wait 25 minutes. For it to be ready. How do you run out of chicken. Your a chicken place you should be on top of that to never run out. I’m so upset . Terrible service .
Service: 1
We went in to put in a good size order. The customer in back of me asked if there was a cashier. The cook replied no that there was a call out. All the focus was on the drive thru, not the ones in front including the mobile pick up. We waited twenty minutes the one in back was served first, tenders was ready including the rest of the order, all they had to do was pack it. Personal telephones should not be used in the open where we can hear and the cook carrying a conversation with their
customer. That's just the start. The foo
d fries and biscuits were old and recycled. For pushing out something new. This store needs to be on point. Your compition is close by. Look a live, be fresh. By all means rotate food and get dependable people. Don't make people wait.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fries, Mashed Potatoes, Gravy
We arrived and placed our order at the drive through at 9:33pm. We then paid for our food and asked us to pull around to the front and they would bring the food out to us which was fine. We pulled around to the front and proceeded to wait 30 minutes for our food until they finally came out and asked us if we had an order.... when we finally got out food at 10:10pm the chicken, fries, and biscuit were all stale like they had been sitting for quite some time. I do not reccomend this location at all.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This place has horrible service and takes super long times for no reason
Atmosphere: 1
Food: 2
Service: 1
Horrible customer service need to close and rehire new crew..
I couldn't eat anything, I left before placing the order. I had two people in front of me in line and there was only one clerk serving the customers inside the store and those who came by car outside. Everything was very slow. And the place, in general, seemed like you were in the third world.
Atmosphere: 3
Service: 3
Great kitchen finger licking
Atmosphere: 5
Food: 5
Service: 5
The staff were very patient and nice. The service was 11/10. Named Cheryl attended us and was superb.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mashed Potatoes, Chicken Sandwich, French Fries, Gravy
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