Huge difference from the quality from this poor location and the other location on San Jose. I’ll take the extra time to drive to San Jose for fresh products and cleaner facilities. It’s a shame.
Atmosphere: 1
Food: 1
Service: 2
Jorge Leon
Doughnuts where ok service was not
Atmosphere: 3
Food: 3
Service: 1
Holly
Miesha was rude and disrespectful. She rushed me while I was placing my order, and when it was time to pay, she dropped my card on the ground and forgot to give me my receipt. When I asked for the receipt, I also requested her name. Instead of responding kindly, she had an attitude and asked, "Is it because I dropped your card?" I needed her name for the receipt, and if I had received the receipt from the start, I wouldn't have needed to ask for her name at all. When the manager arrived to address the situation, nothing was resolved.
Atmosphere: 1
Food: 1
Service: 1
Gottalove Danni
Best donuts! 💕
Atmosphere: 4
Food: 5
Service: 5
Ashley Ellis
Staff was very nice, though somewhat pushy on getting more of a variety of donuts than I wanted. But overall, excellent customer service.
Atmosphere: 5
Food: 5
Service: 5
Cody Gates
Seems if all those working are just sitting at tables and are not interested in working. Poor customer service.
Atmosphere: 1
Food: 4
Service: 1
Hunter Owen
Esmeralda and her manager (can’t remember his name) were amazing. Had an issue with my app and they were able to resolve it quickly! Best Krispy Kreme I have been to! Jan 20 @ 2.25pm
Atmosphere: 5
Food: 5
Service: 5
Robert Richards
Perky staff, good food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Dozen Donuts
Tamesha.Realtor
I used to love this location. We are a military family & no matter where we are stationed at we find a location that we love. My husband & I bring our children here often. We order online & pick up in the drive thru. Today we ordered the BOGO (Buy One Dozen, Get one for $1) total $16 on the app. & redeemed points for a specialty doughnut. I approached to counter to get our order. The short white lady accused of us lying about a $16 order. I showed her the order & email, even after showing her proof she wanted to argue & became combative saying that’s not what we ordered & we’re only getting one box. I told her no, we ordered the BOGO. She told me to cancel the order & since we were already in the store, we shouldn’t have ordered online we should’ve ordered with her. At this point I ended the conversation with her & asked for manager. I’m a grown woman, you are not going to tell me what I should & shouldn’t do. I showed him the same exact receipt for $16 & he tried to explain to her how to read the receipt. Heck, she was even rude to him, not listening & turning her back. All of this over $16 makes no sense at all! She never apologized or anything. The original glaze is $14.49 the BOGO is $16.00. The way it is set up on the app., you don’t add 2 different boxes. It’s already preset for you. How does she work there & not know nor understand the current promotions. I attached our order to this review!
Atmosphere: 1
Service: 1
Jesus Patti
Well, I guess I won’t get my birthday donuts this year, the worst part is they couldn’t void the charges for whatever reason, after 20 minutes of showing her the reward in the app, the email everything, I ended leaving and they threw the donuts away😂 I think it was more an attitude issue than follow the rules. Avoid this store.
You should see the driver of truck 667010 who this morning, 01/13/2025, was cutting in front of all the cars on J Turner Boulevard around 10:00 am. He has no ethics driving that dark-haired man with glasses and a beard
Christopher Anderson
No longer giving military discount. Hot Now sign was illuminated.
Atmosphere: 3
Food: 5
Service: 3
King Me
The Christmas Grinch collection is awesome the kids loved it fresh hot donuts great customer service
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Assorted Dozen Donuts
Blair Armagost
Put in and paid for an online order for the seasonal donuts to pick up later. Went at the scheduled time and they were out of half of them. Personally I would think paying ahead of time for an in stock item reserves it for you but they disagree.
Atmosphere: 1
Food: 3
Service: 1
Lauren Kiesel
I had called corporate and they said that I could use my email for my rewards and when I went into Krispy Kreme they said they could not and I wasted a drive.
Huge difference from the quality from this poor location and the other location on San Jose. I’ll take the extra time to drive to San Jose for fresh products and cleaner facilities. It’s a shame.
Atmosphere: 1
Food: 1
Service: 2
Doughnuts where ok service was not
Atmosphere: 3
Food: 3
Service: 1
Miesha was rude and disrespectful. She rushed me while I was placing my order, and when it was time to pay, she dropped my card on the ground and forgot to give me my receipt. When I asked for the receipt, I also requested her name. Instead of responding kindly, she had an attitude and asked, "Is it because I dropped your card?" I needed her name for the receipt, and if I had received the receipt from the start, I wouldn't have needed to ask for her name at all. When the manager arrived to address the situation, nothing was resolved.
Atmosphere: 1
Food: 1
Service: 1
Best donuts! 💕
Atmosphere: 4
Food: 5
Service: 5
Staff was very nice, though somewhat pushy on getting more of a variety of donuts than I wanted. But overall, excellent customer service.
Atmosphere: 5
Food: 5
Service: 5
Seems if all those working are just sitting at tables and are not interested in working. Poor customer service.
Atmosphere: 1
Food: 4
Service: 1
Esmeralda and her manager (can’t remember his name) were amazing. Had an issue with my app and they were able to resolve it quickly!
Best Krispy Kreme I have been to!
Jan 20 @ 2.25pm
Atmosphere: 5
Food: 5
Service: 5
Perky staff, good food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Dozen Donuts
I used to love this location. We are a military family & no matter where we are stationed at we find a location that we love. My husband & I bring our children here often. We order online & pick up in the drive thru. Today we ordered the BOGO (Buy One Dozen, Get one for $1) total $16 on the app. & redeemed points for a specialty doughnut. I approached to counter to get our order. The short white lady accused of us lying about a $16 order. I showed her the order & email, even after showing her proof she wanted to argue & became combative saying that’s not what we ordered & we’re only getting one box. I told her no, we ordered the BOGO. She told me to cancel the order & since we were already in the store, we shouldn’t have ordered online we should’ve ordered with her. At this point I ended the conversation with her & asked for manager. I’m a grown woman, you are not going to tell me what I should & shouldn’t do. I showed him the same exact receipt for $16 & he tried to explain to her how to read the receipt. Heck, she was even rude to him, not listening & turning her back. All of this over $16 makes no sense at all! She never apologized or anything. The original glaze is $14.49 the BOGO is $16.00. The way it is set up on the app., you don’t add 2 different boxes. It’s already preset for you. How does she work there & not know nor understand the current promotions. I attached our order to this review!
Atmosphere: 1
Service: 1
Well, I guess I won’t get my birthday donuts this year, the worst part is they couldn’t void the charges for whatever reason, after 20 minutes of showing her the reward in the app, the email everything, I ended leaving and they threw the donuts away😂 I think it was more an attitude issue than follow the rules. Avoid this store.
Restaurantji Recommends
You should see the driver of truck 667010 who this morning, 01/13/2025, was cutting in front of all the cars on J Turner Boulevard around 10:00 am. He has no ethics driving that dark-haired man with glasses and a beard
No longer giving military discount. Hot Now sign was illuminated.
Atmosphere: 3
Food: 5
Service: 3
The Christmas Grinch collection is awesome the kids loved it fresh hot donuts great customer service
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Assorted Dozen Donuts
Put in and paid for an online order for the seasonal donuts to pick up later. Went at the scheduled time and they were out of half of them. Personally I would think paying ahead of time for an in stock item reserves it for you but they disagree.
Atmosphere: 1
Food: 3
Service: 1
I had called corporate and they said that I could use my email for my rewards and when I went into Krispy Kreme they said they could not and I wasted a drive.
Service: 1
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