Main Event Jacksonville

Tristan was the best person there he was so kind and fun to play with at laser tag #tristan the best he made my day there thank you Tristan ❤️

Atmosphere: 5

Food: 5

Service: 5

Tristian is the best employee

Samantha was Awesome!!

Atmosphere: 5

Food: 5

Service: 5

Tristan was great

Service: 5

Always a fun time here with my daughter . Only issue is everytime I come here atleast one or two of the games were wanting to play are out of order . Laser tag was fun and they have bowling as well . Haven't ate here but they have a good menu .

Atmosphere: 5

Nice bowling lanes!! Arcade was food did not have any food.

Atmosphere: 4

Service: 3

A lot of fun, great food

Atmosphere: 5

Food: 5

Service: 5

If it were possible to give Sam/Samantha negative stars even that isn't enough to describe how horrible she was to our party, her coworkers & other guests last night on 10/19. Everyone has a bad day & life outside of work but her continued disgust towards me on MY BIRTHDAY was horrendous! Never want to get in the way of someone's income which is why despite my guests recommendation to not tip I still left 33% tip on $30.08 tab. Missed opportunity because it could have been higher tip & tab but why order more from Sam if it's going to be cold or maybe even never delivered. We'd rather take our chances with Taco Bell than ever see Sam again! Unfortunately for Sam the AMAZING BARTENDER KEVIN & HOST who checked us in made more in tips from us because they are 100🌟s. Sam's initial greeting consisted of ignoring us for the 1st 5 frames of our time, yelling at me when I asked if we needed to do something else for the ppl not with my party who were sitting in our lane #10, greeting & taking the orders from the ppl squatting not in my party 1st, yelling @ her coworker in front of guests for not remembering who they were running drinks to, while never bringing our drinks until the now 10th frame & only after I got our bev naps, straws, bar drinks, 4 waters & 1 coke from the bar plus the 2 waters for the guests in Lane #9 who were not in my party but also couldn't get Sam to do anything but serve the other ppl in lane # 8 multiple times while we continued to be unworthy of Sam's time unless it was to shit talk about us to the other guests & coworkers. I wish I could rate the food better but unfortunately Sam also decided we were not worthy of hot or even warm-ish food. Luckily cold sliders, chicken tenders & fries aren't the worst, that title is still for Sam. Especially after getting our cold food, running our own drinks, we were then asked to pay & leave by Sam because we only had 8 mins left in our game. Again confused because we had all purchased the 'All Activities package' wrist bands & our understanding was we had unlimited time to play until close. I wasn't aware @ 8:30pm why we were being asked to pay NOW & LEAVE by Sam. When I asked if she was cut or leaving because we're more than happy to close with her to reopen with someone else she said she wasn't & that it's because our bowling time was up & she isn't told what the wrist bands are for. With full plates of food & drinks it's hard to believe Servers or maybe just Sam isn't trained to upsell by asking if we could have wanted to add more bowling time to continue eating, drinking, & enjoying our time to give Sam a better tip for higher tab. While not aligned with the pkg we purchased definitely another missed opportunity by Sam. When we were ready to pay Sam stood & looked our direction for 2 mins & walked away. After being told only Sam could close our tab I asked a manager for help. Destiny also GREAT at trying to make a horrible situation better, it's very hard to believe no managers were aware of our experience given how many workers & other guests told us they told MGMT on our behalf but nevertheless it was nice to have a Mng try to make our time salvageable. Looking forward to coming back. Despite what has to been BOT/AI reviews on Sam's recent amazing attitude & service. We hope Sam is not working that day or at least found a way to have a better attitude with guests & her coworkers.

Atmosphere: 5

Food: 2

Service: 1

Tianna did a great job will definitely be back

Atmosphere: 5

Food: 5

Service: 5

We had our son's 7th birthday party at The Main Event. Victor was our dedicated party host; and, he was fantastic. Having his help made the while thing much more enjoyable and organized!

Atmosphere: 5

Food: 5

Service: 5

We wanted to go play laser tag on a Sunday afternoon. Didn't realize that Main Event had multiple large parties. We purchased our tickets and went to the laser tag room only to be told that they basically had no idea when we would be able to play. It was basically mas chaos. We went back to the front desk for a refund. The employee apologized and called for a manager. After about 20-30 minutes Destiny advised we could not receive a refund. Would only go again with advance reservations and even that is questionable. Our observation was they basically want you to go away. Would go somewhere else and would not recommend Main Event.

Updates to add that I did reach out to Main Event customer service and will see if they are able to do anything. I will update my post if anything changes.

Always a pleasure

Atmosphere: 5

Food: 5

Service: 5

Samantha was super nice and attentive while we were at Main Event.

Atmosphere: 5

Food: 5

Service: 5

Very good establishment with very friendly staff. Tristan at laser tag was amazing with helping us understand and have fun in the arena.

Samatha did an amazing job she was really helpful even thought it was really busy I can’t be more appreciative.

Atmosphere: 5

Food: 5

Service: 5