McDonald's

454 Cassat Ave, Jacksonville
(904) 781-1197

Recent Reviews

sarah parrish

Love my caramel frappe

Atmosphere: 5

Food: 5

Service: 5

DoneRight AC

slow service

Mckenzie “Kenzie” Weeks

Hottest juiciest mcchicken I think I’ve ever had… sweet tea was fresh and sweetened just right. Wow, just wow. On point.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mcchicken

Anon

Not taking orders at 6:45am, but claims to be open 24 hours.

Jimmy DaButler

Long waits and they usually screw up your order, seems to be a lot of employee turn around at this location and poor management. Always check your food before driving off.

Atmosphere: 2

Food: 3

Service: 3

Rachael 06

Food tasted old and was stale, and yet took so long.

Atmosphere: 3

Food: 1

Service: 3

Austin Evers

Horrible. Hair on good. Missing ingredients on food. Missing food items. Horrible.

Atmosphere: 1

Food: 1

Service: 1

Chris Tran

Didn’t even give me any of the sauces I ordered

Food: 2

Service: 1

Live Die

The food was hot and ready i was suprised it tasted amazing and it smelled amazing and it looked very clean

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Crispy Chicken Sandwich

Andrew Bell

They are never OPEN on time for breakfast... ***Not 24 Hr. as hours stated .. Sometimes you can get breakfast before work and other times your not!!

Atmosphere: 1

Food: 5

Service: 1

Rita Ace

The food was sloppy. No salt on the fries. My big Mac they put 3x the Mac sauce and it looked like a 2yr put it together. The soda machine was flat and hot. Never again will ever go to this McDonald's again. I can't even put a complain because I don't have the store #.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Double Quarter Pounder with Cheese, Chicken Mcnuggets, Big Mac

Tina Rhiles

When is McDonald's going to get the basic of customer experience expectations and service correct? I had a pickup for Doordash and they ignored me at the drive through speaker. They typically never come to the pickup window to assist in the rain cold weather or any other time.They're constantly make excuses that there are only 3 people on staff and thats why they ignore and treat the drivers like we don't matter. They all fail to realize that we are the customer's representatives.As of yesterday 4/4 during an attemptto pick-upan order (unsuccessfully), this location claims the Uber and Dasher system goes down for reset at 3am so that ends deliveries (until what time) and is False! Put it on the door if it's the TRUTH show me on a corporate sticker!They're the only store claiming this and why didn't Uber and Doordash get the Memo?What they also fail to consider is that drivers are literally risking our lives driving in traffic, rain, and risking our safety going to strangers homes wherever, for fast food in the middle of the night.We have it hard out here as well as we are all just trying to make ends meet. At least the McDonald's employees are safely locked in the building with people they are familiar with. We all have problems and issues but we should always be doing what's right-especially what we're getting paid for.I had said previously, I was not going to pickup orders from McDonald's any longer and I absolutely mean it now. It's past ridiculous and the attempts are unsuccessful most of the time.It's depressing, draining and just plain sad to know that it has not gotten any better. It's hopeless for those in the areas of these below basic standard locations trying to get a "Happy Meal" which should be so simple yet so serious.I refuse to allow anything to consistently drain my positive energy. I hope and wish for the same to you all.I don't understand why "WE" the people patronizing these places don't choose better since these companies refuse to do better by us all! Hire better! Have better standards and accountability! Just do better!Well wishes to you all and please take care yourselves ?

Atmosphere: 1

Service: 1

Remi Amors

Came in at 7:12am left at 7:52am.. took to long and they were out of coffee lids?

Atmosphere: 2

Food: 2

Service: 1

Daniel

Got my free sausage egg and cheese McMuffin and hash browns. By using the app and saving up my #McDonald's app.

Atmosphere: 2

Food: 2

Service: 1

Jerelle Perkins

? I rarely go to McDonald's cuz I don't like their food (the fries be good tho) but I was sooo hungry. This girl asked for the order and outta nowhere starts talking with other coworkers laughing while still on speaker. Then tells me go head without telling the price. The person at the first window was a different person, repeated the order, then waits for money without telling me a price. Then asks if I want a receipt ? HELL YEA. then I get my food and since my man driving, I'm eating in the car. Tell me why the ingredients to a deluxe chicken sandwich was not there, on top of the buns being burnt on the inside. I absolutely do not have time to go back but I'm mad af. Thank God for my large fry. Lastly, the sweet tea was not sweet and very light like the tea bags were reused.

Food: 1

Service: 1

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