McDonald's
7245 Merrill Rd, Jacksonville
(904) 744-8351
Recent Reviews
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Mcdonalds mcnuggets are undefeated!
Atmosphere: 4
Food: 5
Service: 5
Today is March 15 8.50 pm I got there for the drive trough the person who was taking the order was being/giving really rude customer service. She didnt greet us then when my husband paid her She threw the paper reciept to my husband. Please send her to do anything else. Also let her parents know the bad work they made with her.
Atmosphere: 1
Food: 1
Service: 1
I want to say thank you to Melinda. Heart of gold. Thank you!
Atmosphere: 5
Food: 5
Service: 5
I love this location. This is my go to spot every morning before work. The food is always fresh but most importantly I always receive the best customer service whether it’s Tasha, Tiffany, and the other two guys which I don’t know their names but I always get a friendly greeting. Keep up the great job and I will always be a loyal patron.
Atmosphere: 5
Food: 5
Service: 5
terrible service awful food. apparently employees get paid to stand and do nothing. must be nice.
Atmosphere: 1
Food: 1
Service: 1
The young man working the drive thru Jaiden S
Is always very friendly to me and the food is always perfect. Best ran McDonalds I have ever been to!
Atmosphere: 5
Food: 5
Service: 5
Janeshia is super helpful and fast. She had these orders rolling thru the drive thru. Very friendly and a great order taking voice w patience. Thank you Lady. Also rest of the crew great job
Atmosphere: 5
Food: 5
Service: 5
Fast service in the drive thru. I ordered coffee. The staff was nice and I was in and out under a minute.
Atmosphere: 5
Food: 5
Service: 5
My first time here, Alisha was very polite and kind when she took my order. Excellent customer service and food was made fresh to order. I will definitely come back here again.
Atmosphere: 5
Food: 5
Service: 5
Remodeling this restaurant is pointless when the staff is horrible. Tasha the manager extremely unprofessional And has been for quite sometime. Her leadership is questionable and quite frankly embarrassing to witness. I feel sorry for the employees that have to be managed by her, she leads with her emotions which seem to be unstable and concerning. Please advise her that’s she’s in a business of service and to greet the customers as though she’s one of them. Thank you!
Service: 1
Restaurantji Recommends
Whats the point of ordering a large tea when it's not even filled up. It's filled to the ice/mccafe line
Atmosphere: 4
Food: 2
Service: 5
I visited this McDonald’s location for dinner, and Kay truly made my experience stand out! She greeted me with a genuine smile and handled everything with such efficiency and kindness. Despite me holding the line up because I didn’t receive any sauce, she was the only employee who acknowledged me, while 4-5 other employees just looked at me and ignored me like I was a ghost. She stayed calm, friendly, and attentive—going above and beyond to ensure my food was fresh and handed over promptly, with sauce. Employees like Kay are the reason I keep coming back; she represents the best of McDonald’s service. Thank you, Kay—you brightened my night! Kay deserves a raise and a promotion. Happy New Year!
Atmosphere: 5
Food: 5
Service: 5
Dining in is the worst...waited 15 min for happy meal...would have waited longer if I didn't ask
Atmosphere: 1
Food: 4
Service: 1
Get my order wrong every single time… and I get the same order every time double cheeseburger with only onions and cheese. And it’s wrong every time. Today there’s mustard, last time it was ketchup… it’s not a hard order.
be closing a hour earlier
Atmosphere: 5
Food: 4
Service: 2
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