Service here had improved yet it's still hot or miss. Good is always decent
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Sausage Burrito, French Fries, Cheeseburger, Chicken Mcnuggets
Kimi Love0118
We were on our way home from vacation... it was very late... the kids were cranky... but we were in and out quickly.
Atmosphere: 3
Food: 4
Service: 4
Heather meyers
I usually order from the app and then pick up in the drive thru. You will always be parked after going through the drive thru line. You will wait approximately 5-10 minutes to get your food. Make sure you check your order because sometimes there will be things missing.This happened to me one time and the girl said she would be right back. She never came back after 10 more minutes, while my other food is getting cold. I went inside and no worker there acknowledged me once. They walked by and saw me but never even bothered to see if I needed something. I finally got someone's attention after waiting another 10 minutes and finally got the missing items. By the time I got home, 5 minutes away, all my food was cold. We called McDonald's corporate office to complain but all they said is that we had to take the food back. Never apologized or offered any type of compensation.
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: French Fries, Big Mac, Chicken Mcnuggets
Juan De oliveira
More than normal
Atmosphere: 5
Food: 5
Service: 5
Life with the Brown's
It's McDonald's....sometimes it's good. Sometimes, I be ready to drive back up for fresh food. It's a hit or miss, really. Today, it was definitely a miss. My kids' chicken nuggets were completely old, smh ??????
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: French Fries, Chicken Mcnuggets
Michelle Breshears
So I wanted a double filet of fish they didn't have on the menu. I ended up just getting a single filet of fish @ $5.19 with a half of slice of cheese you'd think that at 5 dollars and some change it would be a whole slice of cheese. The cashier was nice and brought me more cheese.
Atmosphere: 5
Food: 1
Service: 5
Joshua Caban
Calib and Owen were amazing very knowledgeable and courtesy we appreciate hard workers like them
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac
Scott Nuttall
No problem with the food. We waited for 20 minutes to get our order taken. I realize it was after midnight but they only had 2 guys working who were clearly overwhelmed, but I don't blamed them. They did the best they could but the owner of this location needs to pay attention to customer service and realize that waiting this long for fast food is not acceptable to customers.
Service: 1
Richard Schmidt
Worst McDonald's experience of my 53 years alive!
Atmosphere: 1
Food: 5
Service: 1
Anilcie Marcos
The lady who attended us was very kind. And the service was very fast
I went pretty early around dinner time and they were out of a lot of the different foods and I think it's because they didn't feel like cooking more and then having to clean and they forgot to put cheese on one of my sandwiches they forgot to take the pickles off my chicken sandwich the ice cream machine was broken the customer service is not good the employees are rude when I asked for sauces for my chicken nuggets for my son they tried to charge me for an extra sauce when they only gave me one sauce for a six piece like how do you eat a six piece with only one barbecue sauce it doesn't work that way and then the different drinks the specialty drinks that they advertise when you ask for them to tell you the machines broke or they're out of them so I don't know if the machines broke or they don't feel like making it because then they'll have to clean the machine out again before they close I don't know the customer service has gotten terrible food wasn't that good the burger and the chicken sandwich I got tasted like it was sitting out cooked prior to the dinner rush so instead of making a new sandwich I got the leftovers, the only good thing was the fries and that's because I prefer McDonald's fries over every other fast food fry except checkers or Rally's because those are seasoned fries when you just can't beat season fries and you can't get seasoned fries just anywhereParking: There's plenty of parking it's a double drive-thru and a lot of people use to drive through because I think that they're scared to go inside and have to use the kiosk so I always go inside because the drive-thru is always crowded and there's always plenty of parking however when you go inside you get hear the cussing in the back and customer service isn't that great especially if you have trouble with the kiosk so I actually recommend going to the drive-thru so you don't have to deal with the bad customer serviceKid-friendliness: I have my first grade birthday party at McDonald's back in 1987. It's always been a kid friendly place sucks that they took out all the playgrounds that used to be in all the McDonald'sWheelchair accessibility: The stores will check festival and there's wheelchair parking up front near the entrances which is very convenient for individuals like my mother can't walk very far after reconstructive knee surgery from a bad car accident a few years ago a truck driver hit her from behind and she would stop at a red light and he didn't have a driver's license does anybody would have been in the back seat of her Camry they would have died that's how bad the wreck was but so quality of life diminished significantly for hers concerning how much weight she can lift and how far or how long she can stand so any place that has wheelchair accessible parking or entry and sitting is a plus in my mind and McDonald's has very good wheelchair accessibility access to tables and parking
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: French Fries, Chicken Mcnuggets
Neil Kush
Everyone had an attitude. No straws. Drink and food order wrong. Took forever.
Atmosphere: 1
Food: 1
Service: 1
Tina Rhiles
I just left this location. Picking up an Uber Eats delivery and the black lady in the powder blue shirt went to tell the to white men in the back that I was recording them- in which I was not, but I am definitely reporting what I saw. I saw her write down a cash transaction from a gentleman for $22. He gave her $40 two $20 bills. She went to the back and got his change. She wrote it down on a piece of paper and thought that I was recording them. What are you paranoid about me recording for if you're not doing anything wrong? The service was below badic as well. They're slow to even address the customers I had to keep telling my customer. One man left the building. Another man had to ask, could he be served? It's unbelievable. What is going on with the McDonald's in Florida and Jacksonville and In the surrounding areas, this is ridiculous! SMH it's a pure shame! I added a picture for Management tracking. I just want things to get better out here for everyone!!
Atmosphere: 1
Service: 1
John B.
Went in at 3:20am and was told they were not serving food for another hour. The sad part is another patron had to tell me because no one would come up front from the back.
Service here had improved yet it's still hot or miss. Good is always decent
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Sausage Burrito, French Fries, Cheeseburger, Chicken Mcnuggets
We were on our way home from vacation... it was very late... the kids were cranky... but we were in and out quickly.
Atmosphere: 3
Food: 4
Service: 4
I usually order from the app and then pick up in the drive thru. You will always be parked after going through the drive thru line. You will wait approximately 5-10 minutes to get your food. Make sure you check your order because sometimes there will be things missing.This happened to me one time and the girl said she would be right back. She never came back after 10 more minutes, while my other food is getting cold. I went inside and no worker there acknowledged me once. They walked by and saw me but never even bothered to see if I needed something. I finally got someone's attention after waiting another 10 minutes and finally got the missing items. By the time I got home, 5 minutes away, all my food was cold. We called McDonald's corporate office to complain but all they said is that we had to take the food back. Never apologized or offered any type of compensation.
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: French Fries, Big Mac, Chicken Mcnuggets
More than normal
Atmosphere: 5
Food: 5
Service: 5
It's McDonald's....sometimes it's good. Sometimes, I be ready to drive back up for fresh food. It's a hit or miss, really. Today, it was definitely a miss. My kids' chicken nuggets were completely old, smh ??????
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: French Fries, Chicken Mcnuggets
So I wanted a double filet of fish they didn't have on the menu. I ended up just getting a single filet of fish @ $5.19 with a half of slice of cheese you'd think that at 5 dollars and some change it would be a whole slice of cheese. The cashier was nice and brought me more cheese.
Atmosphere: 5
Food: 1
Service: 5
Calib and Owen were amazing very knowledgeable and courtesy we appreciate hard workers like them
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac
No problem with the food. We waited for 20 minutes to get our order taken. I realize it was after midnight but they only had 2 guys working who were clearly overwhelmed, but I don't blamed them. They did the best they could but the owner of this location needs to pay attention to customer service and realize that waiting this long for fast food is not acceptable to customers.
Service: 1
Worst McDonald's experience of my 53 years alive!
Atmosphere: 1
Food: 5
Service: 1
The lady who attended us was very kind. And the service was very fast
Restaurantji Recommends
Very good everything
Atmosphere: 5
Food: 5
Service: 5
I went pretty early around dinner time and they were out of a lot of the different foods and I think it's because they didn't feel like cooking more and then having to clean and they forgot to put cheese on one of my sandwiches they forgot to take the pickles off my chicken sandwich the ice cream machine was broken the customer service is not good the employees are rude when I asked for sauces for my chicken nuggets for my son they tried to charge me for an extra sauce when they only gave me one sauce for a six piece like how do you eat a six piece with only one barbecue sauce it doesn't work that way and then the different drinks the specialty drinks that they advertise when you ask for them to tell you the machines broke or they're out of them so I don't know if the machines broke or they don't feel like making it because then they'll have to clean the machine out again before they close I don't know the customer service has gotten terrible food wasn't that good the burger and the chicken sandwich I got tasted like it was sitting out cooked prior to the dinner rush so instead of making a new sandwich I got the leftovers, the only good thing was the fries and that's because I prefer McDonald's fries over every other fast food fry except checkers or Rally's because those are seasoned fries when you just can't beat season fries and you can't get seasoned fries just anywhereParking: There's plenty of parking it's a double drive-thru and a lot of people use to drive through because I think that they're scared to go inside and have to use the kiosk so I always go inside because the drive-thru is always crowded and there's always plenty of parking however when you go inside you get hear the cussing in the back and customer service isn't that great especially if you have trouble with the kiosk so I actually recommend going to the drive-thru so you don't have to deal with the bad customer serviceKid-friendliness: I have my first grade birthday party at McDonald's back in 1987. It's always been a kid friendly place sucks that they took out all the playgrounds that used to be in all the McDonald'sWheelchair accessibility: The stores will check festival and there's wheelchair parking up front near the entrances which is very convenient for individuals like my mother can't walk very far after reconstructive knee surgery from a bad car accident a few years ago a truck driver hit her from behind and she would stop at a red light and he didn't have a driver's license does anybody would have been in the back seat of her Camry they would have died that's how bad the wreck was but so quality of life diminished significantly for hers concerning how much weight she can lift and how far or how long she can stand so any place that has wheelchair accessible parking or entry and sitting is a plus in my mind and McDonald's has very good wheelchair accessibility access to tables and parking
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: French Fries, Chicken Mcnuggets
Everyone had an attitude. No straws. Drink and food order wrong. Took forever.
Atmosphere: 1
Food: 1
Service: 1
I just left this location. Picking up an Uber Eats delivery and the black lady in the powder blue shirt went to tell the to white men in the back that I was recording them- in which I was not, but I am definitely reporting what I saw. I saw her write down a cash transaction from a gentleman for $22. He gave her $40 two $20 bills. She went to the back and got his change. She wrote it down on a piece of paper and thought that I was recording them. What are you paranoid about me recording for if you're not doing anything wrong? The service was below badic as well. They're slow to even address the customers I had to keep telling my customer. One man left the building. Another man had to ask, could he be served? It's unbelievable. What is going on with the McDonald's in Florida and Jacksonville and In the surrounding areas, this is ridiculous! SMH it's a pure shame! I added a picture for Management tracking. I just want things to get better out here for everyone!!
Atmosphere: 1
Service: 1
Went in at 3:20am and was told they were not serving food for another hour. The sad part is another patron had to tell me because no one would come up front from the back.
Atmosphere: 1
Food: 1
Service: 1