McDonald's
11130 Lem Turner Rd, Jacksonville
(904) 831-8304
Recent Reviews
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always out of apple pie
My go 2!
Atmosphere: 5
Food: 5
Service: 5
Check your food before you drive off. Low order accuracy. Yes open the boxes and check the sauces. Check everything. A free cup of water is out of the question, order that at the menu board or they'll refuse to give you water period.
Specifically I ordered a cheese burger extra onion, it came with no onions, they remade it then it had missing pickles. Had to remake it 3x! Ordered nuggets with Honey mustard, it came with BBQ sauce instead. Every single time there's been something incorrect with my order.
Staff is somewhat polite considering, and everything else seems ok, just very low order accuracy. Check everything before you drive off or walk away from the counter.
Atmosphere: 5
Food: 5
Service: 3
The service here is AWFUL. Waiting over an hour our food is INEXCUSABLE! We only got our food because my sister went in an complained.
Atmosphere: 1
Food: 2
When did they change to a square well done egg. It was disgusting.
Atmosphere: 3
Food: 1
Service: 3
I would really like to understand how I visited. The store waited 25 minutes for a person behind the counter to acknowledge my existence now that the kiosk in there they don’t wanna say hello they don’t even acknowledge that you’re alive in their store zero out of 10 do not recommend
Atmosphere: 1
Food: 1
Service: 1
This place is the worst of worst when it comes to customer service. These young girls and old ladies look at you as if you’re taking their money away. Meanwhile they chose to work there. They get mad if you ask for extra packages of ketchup and sauces but give you a bag with cold food and no napkins or straws. When you ask for it, they have attitude. It’s ridiculous and unprofessional. The GM always has attitude towards the employees and yells in front of customers. The managers in there make it no better. It’s hard to see a group of people cleaning up meanwhile the employees are horsing around and being loud. Customers are looking forward to their food but the wait it’s long too. Drive thru is always backed up and get the order wrong. I like McDonalds but this location is by the worst facility I ever visited. Corporate really needs to fire and hire people who really want to work and make a difference cause this is not it. I don’t like leaving a bad review on anyone but something has to be done.
Atmosphere: 1
Food: 1
Service: 1
Went there today to get myself and my wife breakfast. I got home and half the order i paid for wasn't in the bag. I live 20 minutes from this location so there was no way I'd make it back in time before breakfast was over. Tried to call 5 different times and nobody picks up. This the third and the last time this will happen. Next time it's straight to corporate
This McDonalds was great. The staff are the friendliest and most helpful. What a pleasant experience.
Atmosphere: 5
Food: 5
Service: 5
The food was good and hot.
Atmosphere: 2
Food: 5
Service: 3
Restaurantji Recommends
Food is bad 👎
Food: 1
Came in the nighttime at about 8:30pm. They loaded me up on ice cream! Very pleasantly shocked. The burgers weren’t greasy either, which is great. They didn’t have drink stations, just seats though in the inside.
Atmosphere: 5
Food: 5
Service: 5
DO NOT COME TO THIS LOCATION! 30 minutes in line. Refuses to answer there phone after making a mistake. Went out it there way to mess up my order. I ordered a Plain McChicken but got on with added cheese but it has the tag of Plain!
Atmosphere: 1
Food: 1
Service: 1
I placed a mobile order before arriving at this location it took almost 20 minutes for me to recieve my order. As soon as I got to the drive thru I was told to pull around to the front left of the location and wait. After I got my order which was breakfast there was no condiments or utensils with my order. I doubt ill order from this location again.
Atmosphere: 1
Food: 2
Service: 1
They are so slow ordered one frappe 30 minutes 6 cars waiting every were in spots entry level Job can't put food in bag and hand out window All of them are the same way Slow slow high employee and I am not the first to say so eventually McDonald doesn't care still waiting on frappe 35 minutes now
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