McDonald's
$ • Fast Food, Burgers, Coffee Shops
Hours:
11230 Old St Augustine Rd, Jacksonville
(904) 292-4884
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Customers' Favorites
McDonald's Reviews
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Rare meat disgusting cold fries
They are very inconsistent here. We came by a few mornings ago and there was no wait at the drive thru. No one asked for our order. They didn’t respond when I asked. We drove away and the person at the window had her back to the window. Just worthless.
I honestly wish I could give 0 stars! This has been the worst experience I've ever dealt with. I ordered via the McDonald's app on Saturday, 10/08/22 and sat in my spot for pick up at this location for 30 minutes. I then walked into the store to grab my order when I was informed that I would need to wait 2 hours on the next shift before I could get my food because they were too busy to deal with it. Clearly I was unwilling to wait 2.5 hours on McDonald's so I requested a refund....read full review
Ratings
Menu
Hours
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
McDonald's has received mixed reviews. Some customers have experienced inconsistencies in the restaurant's operating hours without clear signs indicating its status. However, the staff, particularly the drive-thru workers, have been praised as friendly and exceptional in their service. Breakfast meals have been consistently satisfying, with customers receiving complete orders and extras as requested. Overall, there have been positive experiences with customer service and food quality, especially during breakfast hours. Recent reviews mention that although the wait can be longer than expected, the food is made to order and tastes fresh. The staff at the pick-up window is often pleasant. Customers also appreciate the good prices and the convenience of grabbing breakfast, such as Sausage McMuffins, on the way to work. However, some reviews note that the staff can be less interactive and that there is a feeling that personal customer service has been reduced due to efforts to streamline ordering through kiosks and delivery.