I placed my McDonaldโs order at 17:59 (receipt attached โ Store 1665, Grays). Your app stated 15โ20 minutes. Instead, my food was delivered at 19:04 โ over 1 hour and 20 minutes later. Completely unacceptable.
My little girl is only FOUR years old, extremely unwell with a viral infection, and hadnโt eaten all day. The ONLY thing she agreed to eat was nuggets. I couldnโt leave the house because sheโs sick, so I relied on your service. You failed us massively.
Because your app wouldnโt let me cancel, I had no option but to call the restaurant. This is where the real disrespect started.
โข I was told the food was โready and waiting for a driver.โ
โข When I questioned why it would be sitting there for nearly an hour, the story suddenly changed to โitโs NOT cooked โ it will be cooked when a driver is allocated.โ
โข I asked to cancel. She said she couldnโt.
โข I canโt cancel on my side either.
So I was forced into accepting food that was guaranteed to be cold by the time it got here.
And surprise โ it arrived STONE COLD.
I called the restaurant three times. They ignored every call. The moment I called on withheld, they answered โ then HUNG UP on me while claiming to โget a manager.โ
When I called back, I spoke to โSuzette,โ who claimed she had โbeen on break for the last hour and twenty minutesโ (which somehow matches the exact delayโฆ convenient). She admitted there was nothing they could do and told me to โask Just Eat for a refund.โ
The level of unprofessionalism is shocking.
โข My order was severely delayed.
โข I was lied to repeatedly.
โข I was hung up on.
โข My calls were ignored unless I withheld my number.
โข My food arrived freezing cold.
โข And this all happened while I was trying to feed a sick four-year-old child who is now refusing to eat at all!
I am absolutely disgusted by this experience.
Erik Cazares
No super rude people gave me the wrong order told me to deal with it I wouldโve recommend this place one bit even for the in Scottbluffs this happened for third time
Jaidyn Moser
Everytime I go here whether itโs delivery or pickup the food is crusty old and reheated I have received a raw burger from this establishment on more than one occasion and itโs habitual of them to have a bad attitude and bad service. The manager on the other hand is typically pretty apologetic and tries get the order correct with the least amount of hassle possible although I havenโt seen him in a while I feel like this McDonaldโs create an unwelcoming environment and unhealthy workspace
Atmosphere: 1
Food: 1
Service: 1
Katelyn M
The restaurant made us pull up to the second window to wait for our food. Once they handed us the bag they walked away and we were unable to tell them that they forgot our large French fries. We had to park and get out of our car to go inside and get the missing item. Once we got home we realized the double quarter pounder we ordered was just the regular single patty. I paid extra for a smaller sandwich. Very disappointed in how the drive thru was run and the accuracy of the order
Atmosphere: 3
Food: 1
Service: 1
stacy bristol
Always nice polite, and I love help making them smile by returning the courtesy โ๏ธ
Cathie Martin
Order on line go to curbside pick up having to wait over 10 minutes - sometimes things are missing or the employee says the machines are down and canโt coffees (special) milkshakes or smoothies but already paid for it and canโt get money back or milkshakes etc !!!!! If machines are down stop online orders for it and taking customers money and donโt refund our money!! This isnโt a one time issue but Several times !!!!!! Investigate why this location is out of issue with machines or donโt have the items properly to give to customers
Sydney Rae
mcdonalds is overrated, they're everywhere. I would only stop at one as a last resort. Burger King is better.
Kei Vickers
I received the ABSOLUTELY WORST SERVICE BY MCDONALDS EMPLOYEES AT THIS LOCATION . After waiting for 20 min for a medium fry , and being moved up twice , The manager DANIEL , had an employee come outside and ask can I just come inside . I had my 5 month old child in the car at the time so after desperately needing my food , I got myself and my baby out of the car . No apology no nothing . Horrible Horrible Horrible management .
Lorenzo Bread
Girl with blue hair and girl with red hair and no nets on is disturbing, waiting so long for food and was upset, not going back there again...
Delightfully incompetent. Order what you like and be prepared for the mystery order you will receive. All served with an oblivious smile.
Atmosphere: 1
Food: 2
Service: 1
J J
Another crapy food order from the McCrappy on Yellow Bluff. This was a pretty good place when it opened. Now just constant disappointment. No matter if it's dine in, drive thru, or doordash. Allways missing items and poor quality. There is no oversite at this location and it shows.
A. Walker
Late night food after a hard day's work. This location is one of the better ones when it comes to fast service.
Atmosphere: 4
Food: 4
Service: 5
Tyler
I got 2 double cheeseburger and a medium fry around 4 today. The table person Joseph made my food perfectly! And the meat was perfect I owe to Vlad on the grill and fryer. Overall great experience and people!
Atmosphere: 5
Food: 5
Service: 5
Taneshia Taylor
Horrible service I was speaking with a cashier the manager jumped in to get his timer down to try and rush me he intervenedโฆ Then when I got to the window I was trying to order some thing else he shut me down to me he was not going to serve me because I had questions and he had a job to do .. they need proceeds to tell me to go back through the line Terrell is horrible
๐ช๐ฎ๐ฟ๐ป๐ถ๐ป๐ด โ ๏ธ: ๐ฌ๐ผ๐๐ฟ ๐ฝ๐ฎ๐ด๐ฒ ๐ถ๐ ๐ฎ๐ ๐ฟ๐ถ๐๐ธ ๐ผ๐ณ ๐ฏ๐ฒ๐ถ๐ป๐ด ๐ฝ๐ฒ๐ฟ๐บ๐ฎ๐ป๐ฒ๐ป๐๐น๐ ๐ฑ๐ฒ๐น๐ฒ๐๐ฒ๐ฑ ๐ฑ๐๐ฒ ๐๐ผ ๐ฎ๐น๐น๐ฒ๐ด๐ฒ๐ฑ ๐ป๐ผ๐ป-๐ฐ๐ผ๐บ๐ฝ๐น๐ถ๐ฎ๐ป๐ฐ๐ฒ ๐๐ถ๐๐ต ๐ผ๐๐ฟ ๐๐ฒ๐ฟ๐บ๐ ๐ฎ๐ป๐ฑ ๐ฐ๐ผ๐ป๐ฑ๐ถ๐๐ถ๐ผ๐ป๐. ๐๐ฝ๐ฝ๐ฒ๐ฎ๐น ๐ฎ๐ฐ๐๐ถ๐ผ๐ป ๐ถ๐ ๐ฟ๐ฒ๐พ๐๐ถ๐ฟ๐ฒ๐ฑ ๐ถ๐บ๐บ๐ฒ๐ฑ๐ถ๐ฎ๐๐ฒ๐น๐ ๐๐ถ๐๐ต๐ถ๐ป ๐๐ต๐ฒ ๐ป๐ฒ๐ ๐ ๐ฎ๐ฐ ๐ต๐ผ๐๐ฟ๐. ๐ฆ๐๐ฏ๐บ๐ถ๐ ๐ฎ๐ป ๐ฎ๐ฝ๐ฝ๐ฒ๐ฎ๐น ๐ฏ๐ ๐ณ๐ผ๐น๐น๐ผ๐๐ถ๐ป๐ด ๐๐ต๐ฒ ๐น๐ถ๐ป๐ธ ๐ฝ๐ฟ๐ผ๐๐ถ๐ฑ๐ฒ๐ฑ ๐ถ๐ป ๐๐ต๐ฒ ๐ฐ๐ผ๐บ๐บ๐ฒ๐ป๐ ๐ฏ๐ผ๐ ๐ผ๐ณ ๐๐ต๐ถ๐ ๐ฝ๐ผ๐๐. ๐๐ฎ๐ถ๐น๐๐ฟ๐ฒ ๐๐ผ ๐ฑ๐ผ ๐๐ผ ๐บ๐ฎ๐ ๐น๐ฒ๐ฎ๐ฑ ๐๐ผ ๐ถ๐ฟ๐ฟ๐ฒ๐๐ผ๐ฐ๐ฎ๐ฏ๐น๐ฒ ๐ฑ๐ฒ๐น๐ฒ๐๐ถ๐ผ๐ป ๐ผ๐ณ ๐๐ผ๐๐ฟ ๐ฝ๐ฎ๐ด๐ฒ. ๐ฅ๐ฒ๐ด๐ฎ๐ฟ๐ฑ๐, ๐ ๐ฒ๐๐ฎ ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐ ๐ง๐ฒ๐ฎ๐บ ๐๐ต๐ฒ๐ฐ๐ธ ๐๐ผ๐บ๐บ๐ฒ๐ป๐ ๐๐ผ๐ ๐ผ๐ณ ๐๐ต๐ถ๐ ๐ฝ๐ผ๐๐!!!
I placed my McDonaldโs order at 17:59 (receipt attached โ Store 1665, Grays). Your app stated 15โ20 minutes. Instead, my food was delivered at 19:04 โ over 1 hour and 20 minutes later. Completely unacceptable. My little girl is only FOUR years old, extremely unwell with a viral infection, and hadnโt eaten all day. The ONLY thing she agreed to eat was nuggets. I couldnโt leave the house because sheโs sick, so I relied on your service. You failed us massively. Because your app wouldnโt let me cancel, I had no option but to call the restaurant. This is where the real disrespect started. โข I was told the food was โready and waiting for a driver.โ โข When I questioned why it would be sitting there for nearly an hour, the story suddenly changed to โitโs NOT cooked โ it will be cooked when a driver is allocated.โ โข I asked to cancel. She said she couldnโt. โข I canโt cancel on my side either. So I was forced into accepting food that was guaranteed to be cold by the time it got here. And surprise โ it arrived STONE COLD. I called the restaurant three times. They ignored every call. The moment I called on withheld, they answered โ then HUNG UP on me while claiming to โget a manager.โ When I called back, I spoke to โSuzette,โ who claimed she had โbeen on break for the last hour and twenty minutesโ (which somehow matches the exact delayโฆ convenient). She admitted there was nothing they could do and told me to โask Just Eat for a refund.โ The level of unprofessionalism is shocking. โข My order was severely delayed. โข I was lied to repeatedly. โข I was hung up on. โข My calls were ignored unless I withheld my number. โข My food arrived freezing cold. โข And this all happened while I was trying to feed a sick four-year-old child who is now refusing to eat at all! I am absolutely disgusted by this experience.
No super rude people gave me the wrong order told me to deal with it I wouldโve recommend this place one bit even for the in Scottbluffs this happened for third time
Everytime I go here whether itโs delivery or pickup the food is crusty old and reheated I have received a raw burger from this establishment on more than one occasion and itโs habitual of them to have a bad attitude and bad service. The manager on the other hand is typically pretty apologetic and tries get the order correct with the least amount of hassle possible although I havenโt seen him in a while I feel like this McDonaldโs create an unwelcoming environment and unhealthy workspace
Atmosphere: 1
Food: 1
Service: 1
The restaurant made us pull up to the second window to wait for our food. Once they handed us the bag they walked away and we were unable to tell them that they forgot our large French fries. We had to park and get out of our car to go inside and get the missing item. Once we got home we realized the double quarter pounder we ordered was just the regular single patty. I paid extra for a smaller sandwich. Very disappointed in how the drive thru was run and the accuracy of the order
Atmosphere: 3
Food: 1
Service: 1
Always nice polite, and I love help making them smile by returning the courtesy โ๏ธ
Order on line go to curbside pick up having to wait over 10 minutes - sometimes things are missing or the employee says the machines are down and canโt coffees (special) milkshakes or smoothies but already paid for it and canโt get money back or milkshakes etc !!!!! If machines are down stop online orders for it and taking customers money and donโt refund our money!! This isnโt a one time issue but Several times !!!!!! Investigate why this location is out of issue with machines or donโt have the items properly to give to customers
mcdonalds is overrated, they're everywhere. I would only stop at one as a last resort. Burger King is better.
I received the ABSOLUTELY WORST SERVICE BY MCDONALDS EMPLOYEES AT THIS LOCATION .
After waiting for 20 min for a medium fry , and being moved up twice , The manager DANIEL , had an employee come outside and ask can I just come inside . I had my 5 month old child in the car at the time so after desperately needing my food , I got myself and my baby out of the car . No apology no nothing . Horrible Horrible Horrible management .
Girl with blue hair and girl with red hair and no nets on is disturbing, waiting so long for food and was upset, not going back there again...
Restaurantji Recommends
Delightfully incompetent. Order what you like and be prepared for the mystery order you will receive. All served with an oblivious smile.
Atmosphere: 1
Food: 2
Service: 1
Another crapy food order from the McCrappy on Yellow Bluff. This was a pretty good place when it opened. Now just constant disappointment. No matter if it's dine in, drive thru, or doordash. Allways missing items and poor quality. There is no oversite at this location and it shows.
Late night food after a hard day's work. This location is one of the better ones when it comes to fast service.
Atmosphere: 4
Food: 4
Service: 5
I got 2 double cheeseburger and a medium fry around 4 today. The table person Joseph made my food perfectly! And the meat was perfect I owe to Vlad on the grill and fryer. Overall great experience and people!
Atmosphere: 5
Food: 5
Service: 5
Horrible service I was speaking with a cashier the manager jumped in to get his timer down to try and rush me he intervenedโฆ Then when I got to the window I was trying to order some thing else he shut me down to me he was not going to serve me because I had questions and he had a job to do .. they need proceeds to tell me to go back through the line Terrell is horrible
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