It was cool, regular McDonald's, nothing special, no customer service đ no urgency for food Tobe ready
Atmosphere: 2
Food: 4
Service: 2
Rose Sheffield
Love the app
Atmosphere: 4
Food: 4
Service: 4
Alverso Knight
February 8, 2025 at 1:06am I went through the drive-through to place an order and the customer service representative for the drive-through at the time told me that I needed to hurry up and place my order after being told give me a moment because we have orders before yours already that weâre working. So when I go to place my order, I tell the gentleman thatâs taking my order what I want at this time. Iâm adding extra items to the sandwich that Iâm going to be getting And the customer service representative tells me oh you need to let us know all of those islands when you place the order for the sandwich because theyâre already making the sandwich. Iâve Worked in food service over 10 years now and that was a horrible experience Iâve ever had with food Service. I also asked the CSR for corporate number and was told I need to get out of line . I need the general manager / corporate to give me a call because that was so unprofessional and rude
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hamburger
Sherry
Why do places mess up orders. 90%of the time. Either forget a item. Making it wrong or cold.
Food: 3
Service: 4
annita moshkovskaya
I used the drive thru and since it was cold I just wanted a hot chocolate, it was the worst I had in my life, it felt like it was actually just hot watered coffee with chocolate to change the flavor. The service was quick but reluctant, I understand it was around 8pm but it shouldn't be like that
Atmosphere: 2
Food: 2
Service: 3
Jade Lee
Meanwhile the service was good, a very nice lady gave us our food so I donât wanna blame her or nothin but unfortunately I had eaten a quarter pounder that had too much pink in the middle and didnât realize it until it was too late. Later that night I regretted eating that burger more than you can imagine. It hurt my stomach so damn bad, I threw up and everything else you can think of. I told my husband what symptoms I was having, he said it sounded like food poisoning and it damn well felt that way. This woke me the hell up. I will never eat McDonaldâs ever again after this. The food is known for being usually quick and easy but ig the lord works in mysterious ways and I will be eating better thanks to you McDonaldâs..
Food: 1
Service: 4
Cami C
The worst Mc Donald's experience ever. We were at the restaurant for over ten minutes and none of the crew members acknowledged our presence or offered any assistance. They were loud between them and busy having fun while there were customers apart from us waiting. We got tired and sick of it and decided to leave. You need some good workers.
Atmosphere: 1
Service: 1
Mike Douma
Very slow. Unorganized. Screens didn't print receipt. Lost order.
Atmosphere: 1
Food: 3
Service: 1
Alesia Thomas
Food was not hot
Food: 3
Service: 3
Recommended dishes: Mcchicken
Jennifer DuPont
Today was the absolute worst food I have ever had! The order was not right to begin with. The 1 sandwich that has egg, the egg was UNDER cooked! The sandwich without egg, the English muffin was so old and hard, I couldn't eat it! Utterly disgusting!
This is the slowest McDonald's ever. I ordered a 10 piece nugget and a soda. It took them over 30 minutes while hardly no one in line. Will not go to this McDonald's again.
Atmosphere: 1
Food: 1
Service: 1
Jolene Carney
Iâd give this place -100 if I could. Live close to this location so my boyfriend and I have been several times in the past few months. Every time thereâs been issues with customer service, usually a longer than usual wait and rude employees but being in retail myself I tend to give workers more leeway. But last night was ridiculous! We went around 11pm to grab some quick munchies and ordered thru the app. Nothing crazy, just two frappes and two bacon McDoubles. When we pulled up there was a line almost to Emerson, people standing outside their cars, and one lady outside the door arguing with a gentleman who only repeated he âno habla Englishâ and her screaming she drives for Uber Eats. We pull up and the lady Uber driver immediately comes to our car and says âtheyâve completely shut down! They are refusing to cook food!â My boyfriend and I look at each other and he asks her to repeat herself. She says she has been in line for twenty minutes waiting on a Uber Eats order, the dining room doors are locked, sheâs seen five different employees walking around and hiding behind the wall next to drive through. We look for ourselves and sure enough, there are employees inside laughing and talking to each other. Suddenly the line starts to move and we hear a young ladyâs voice apologizing over the speaker. As cars begin to drive away, two female employees bring some bags of food out and hand them to the Uber Eats driver, sheâs yelling that the burgers better not be cold. When we finally get to the drive through speaker, no one says anything for another 5 minutes. Then we jump because a young woman is suddenly outside our car mumbling about not having a cook for another hour. My boyfriend, being a smartass, says âthen how did the Uber lady get her food?â The employee says they had Uber orders prepared ahead of time. âSo who cooked her food?â The cook who left. Ok. Cool. My thing is my very first job was at a McDonaldâs in Clay County and I distinctly remember being crossed trained at the grill, front counter and drive through. I could still drop fries and put together a burger. Why would this location not cross train employees??
Atmosphere: 1
Food: 1
Service: 1
Ciera George
Sat in the drive thru for almost a hour being I placed an online order and it was the closest thing to me & my son wanted chicken nuggets there was 5 cars ahead of me and as soon as I finally got to the speaker ⊠âthey werenât taking orders because they were under staffedâ. As there is 4 people sitting in the kitchen. They could have came out and told everyone that to begin with just like they told the man who walked to door that the lobby was closed and it was only drive thru. Thatâs the only reason I stayed because they made it sound like they were accepting orders and I was willing to wait being I know fast food can be a hassle for them sometimes. Donât recommend this location. Very poor communication. Very poor staffing. People are getting paid to sit inside and do nothing. Happy new years though.
Atmosphere: 1
Food: 1
Service: 1
Rebekah M
No one came over and no one came to the window with my food. SLOW SERVICE with zero communication skills
One year later:
I went again unfortunately and I was ignored at the window for 20 minutes. They disconnected the phones and never took any Togo orders. Then they said they were backed up on DoorDash and they are prioritizing them. Horrible service
Atmosphere: 1
Food: 1
Service: 1
John Brogan
i ordered through the app today (12/28/24) and all the driver did was to drive around the neighborhood and FAILED to deliver my food and i most likely payed for his/her lunch!!! i want my food or a refund
It was cool, regular McDonald's, nothing special, no customer service đ no urgency for food Tobe ready
Atmosphere: 2
Food: 4
Service: 2
Love the app
Atmosphere: 4
Food: 4
Service: 4
February 8, 2025 at 1:06am I went through the drive-through to place an order and the customer service representative for the drive-through at the time told me that I needed to hurry up and place my order after being told give me a moment because we have orders before yours already that weâre working. So when I go to place my order, I tell the gentleman thatâs taking my order what I want at this time. Iâm adding extra items to the sandwich that Iâm going to be getting And the customer service representative tells me oh you need to let us know all of those islands when you place the order for the sandwich because theyâre already making the sandwich. Iâve Worked in food service over 10 years now and that was a horrible experience Iâve ever had with food Service. I also asked the CSR for corporate number and was told I need to get out of line . I need the general manager / corporate to give me a call because that was so unprofessional and rude
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hamburger
Why do places mess up orders. 90%of the time. Either forget a item. Making it wrong or cold.
Food: 3
Service: 4
I used the drive thru and since it was cold I just wanted a hot chocolate, it was the worst I had in my life, it felt like it was actually just hot watered coffee with chocolate to change the flavor. The service was quick but reluctant, I understand it was around 8pm but it shouldn't be like that
Atmosphere: 2
Food: 2
Service: 3
Meanwhile the service was good, a very nice lady gave us our food so I donât wanna blame her or nothin but unfortunately I had eaten a quarter pounder that had too much pink in the middle and didnât realize it until it was too late. Later that night I regretted eating that burger more than you can imagine. It hurt my stomach so damn bad, I threw up and everything else you can think of. I told my husband what symptoms I was having, he said it sounded like food poisoning and it damn well felt that way. This woke me the hell up. I will never eat McDonaldâs ever again after this. The food is known for being usually quick and easy but ig the lord works in mysterious ways and I will be eating better thanks to you McDonaldâs..
Food: 1
Service: 4
The worst Mc Donald's experience ever. We were at the restaurant for over ten minutes and none of the crew members acknowledged our presence or offered any assistance. They were loud between them and busy having fun while there were customers apart from us waiting. We got tired and sick of it and decided to leave.
You need some good workers.
Atmosphere: 1
Service: 1
Very slow. Unorganized. Screens didn't print receipt. Lost order.
Atmosphere: 1
Food: 3
Service: 1
Food was not hot
Food: 3
Service: 3
Recommended dishes: Mcchicken
Today was the absolute worst food I have ever had! The order was not right to begin with. The 1 sandwich that has egg, the egg was UNDER cooked! The sandwich without egg, the English muffin was so old and hard, I couldn't eat it! Utterly disgusting!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This is the slowest McDonald's ever. I ordered a 10 piece nugget and a soda. It took them over 30 minutes while hardly no one in line. Will not go to this McDonald's again.
Atmosphere: 1
Food: 1
Service: 1
Iâd give this place -100 if I could. Live close to this location so my boyfriend and I have been several times in the past few months. Every time thereâs been issues with customer service, usually a longer than usual wait and rude employees but being in retail myself I tend to give workers more leeway. But last night was ridiculous! We went around 11pm to grab some quick munchies and ordered thru the app. Nothing crazy, just two frappes and two bacon McDoubles. When we pulled up there was a line almost to Emerson, people standing outside their cars, and one lady outside the door arguing with a gentleman who only repeated he âno habla Englishâ and her screaming she drives for Uber Eats. We pull up and the lady Uber driver immediately comes to our car and says âtheyâve completely shut down! They are refusing to cook food!â My boyfriend and I look at each other and he asks her to repeat herself. She says she has been in line for twenty minutes waiting on a Uber Eats order, the dining room doors are locked, sheâs seen five different employees walking around and hiding behind the wall next to drive through. We look for ourselves and sure enough, there are employees inside laughing and talking to each other. Suddenly the line starts to move and we hear a young ladyâs voice apologizing over the speaker. As cars begin to drive away, two female employees bring some bags of food out and hand them to the Uber Eats driver, sheâs yelling that the burgers better not be cold. When we finally get to the drive through speaker, no one says anything for another 5 minutes. Then we jump because a young woman is suddenly outside our car mumbling about not having a cook for another hour. My boyfriend, being a smartass, says âthen how did the Uber lady get her food?â The employee says they had Uber orders prepared ahead of time. âSo who cooked her food?â The cook who left. Ok. Cool. My thing is my very first job was at a McDonaldâs in Clay County and I distinctly remember being crossed trained at the grill, front counter and drive through. I could still drop fries and put together a burger. Why would this location not cross train employees??
Atmosphere: 1
Food: 1
Service: 1
Sat in the drive thru for almost a hour being I placed an online order and it was the closest thing to me & my son wanted chicken nuggets
there was 5 cars ahead of me and as soon as I finally got to the speaker ⊠âthey werenât taking orders because they were under staffedâ. As there is 4 people sitting in the kitchen. They could have came out and told everyone that to begin with just like they told the man who walked to door that the lobby was closed and it was only drive thru. Thatâs the only reason I stayed because they made it sound like they were accepting orders and I was willing to wait being I know fast food can be a hassle for them sometimes. Donât recommend this location. Very poor communication. Very poor staffing. People are getting paid to sit inside and do nothing.
Happy new years though.
Atmosphere: 1
Food: 1
Service: 1
No one came over and no one came to the window with my food. SLOW SERVICE with zero communication skills
One year later:
I went again unfortunately and I was ignored at the window for 20 minutes. They disconnected the phones and never took any Togo orders. Then they said they were backed up on DoorDash and they are prioritizing them. Horrible service
Atmosphere: 1
Food: 1
Service: 1
i ordered through the app today (12/28/24) and all the driver did was to drive around the neighborhood and FAILED to deliver my food and i most likely payed for his/her lunch!!! i want my food or a refund
Atmosphere: 1
Food: 4
Service: 1
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