Moe's Southwest Grill

2400-107 3rd St S, Jacksonville
(904) 249-3299

Recent Reviews

Melvin Edwards

Service rejection

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Moe's Famous Queso, Bowl

Logan Neel

Antonio is always very courteous towards customers and goes the extra mile to ensure a good experience for all. Even when it’s clear the store is short staffed at times, he works hard and gets people through the line.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Moe's Famous Queso, Burrito

Johnna Neugent

Nice Moe's location! Helpful and friendly staff! Always great food!

Atmosphere: 5

Food: 5

Service: 5

Ryan Sanders

Been coming for many years and not a fan of what’s it’s become now. Bit down on some uncooked rice, felt like broke a tooth. No ice tea after paying almost $4 for a drink. Little tiny scoop of chicken in my bowl. Staff was kinda friendly kinda off putting, tables were all dirty and inside just felt a little icky.

Atmosphere: 1

Food: 2

Service: 3

tj1332218

Too much money for less ingredients could have went to a better restaurant for the amount of money I spent.

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Quesadilla

picalo oneill

much better than Chipotle. Generous portions. demand white meat

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bowl

Olivia Nicole

I stopped by Moe's during lunch for a quick and convenient meal. Unfortunately, my experience left me feeling quite mixed.On the positive side, the gentleman behind the counter who prepared my order was courteous and friendly. I had no complaints about the service he provided. Additionally, I was asked to sit in a specific booth to accommodate their cleaning for a fundraiser, and that was perfectly fine with me.However, there were several issues that made my visit less enjoyable. The cleanliness of the store was a major concern. There were noticeable piles of crumbs and dust on the floor, which one employee was in the process of cleaning up. While I understand that some cleaning is expected during business hours, the state of the store when I arrived was less than desirable.What surprised me the most was the cost of my order. I ordered a vegetarian bowl and a drink, which should be reasonably priced, but it came out to a hefty $20. I'm not sure if Moe's recently adjusted their pricing, but this caught me off guard.The portion of chips that accompanied my order was smaller than what I've experienced at other Moe's locations. It felt less generous.Lastly, the employees were engaged in loud, jovial conversations among themselves, which, in moderation, is fine, but it became disruptive to the dining experience. It could potentially bother other patrons who were looking for a peaceful meal.In summary, my visit to Moe's had its highs and lows. While the customer service was good, the cleanliness, unexpected pricing, and noise level were significant drawbacks. I would rate this visit as a 2 or 3-star experience. There's room for improvement in maintaining the store's cleanliness and ensuring a more consistent dining experience

Atmosphere: 1

Food: 2

Service: 3

O K

They have messed up our online order 3 of the last 4 times!! So aggravating!The printed receipt is correct...so we ordered it properly.Then no answer nor any ability to leave a voicemail.

Atmosphere: 3

Food: 3

Service: 1

Olivia J.

I stopped by Moe's during lunch for a quick and convenient meal. Unfortunately, my experience left me feeling quite mixed.On the positive side, the gentleman behind the counter who prepared my order was courteous and friendly. I had no complaints about the service he provided. Additionally, I was asked to sit in a specific booth to accommodate their cleaning for a fundraiser, and that was perfectly fine with me.However, there were several issues that made my visit less enjoyable. The cleanliness of the store was a major concern. There were noticeable piles of crumbs and dust on the floor, which one employee was in the process of cleaning up. While I understand that some cleaning is expected during business hours, the state of the store when I arrived was less than desirable.What surprised me the most was the cost of my order. I ordered a vegetarian bowl and a drink, which should be reasonably priced, but it came out to a hefty $20. I'm not sure if Moe's recently adjusted their pricing, but this caught me off guard.The portion of chips that accompanied my order was smaller than what I've experienced at other Moe's locations. It felt less generous.Lastly, the employees were engaged in loud, jovial conversations among themselves, which, in moderation, is fine, but it became disruptive to the dining experience. It could potentially bother other patrons who were looking for a peaceful meal.In summary, my visit to Moe's had its highs and lows. While the customer service was good, the cleanliness, unexpected pricing, and noise level were significant drawbacks. I would rate this visit as a 2 or 3-star experience. There's room for improvement in maintaining the store's cleanliness and ensuring a more consistent dining experience

Earl Davis

The beach is a great place to visit while I was there I stop in got some awesome food and great customer service lets give up to Antonio, Larry and Richard the most hard working team great place to eat check them out!!!!!!!!!!!!!!!! Moes Moes lets eat at Moes lollll....

Atmosphere: 5

Food: 5

Service: 5

Michelle Trout

Ordered togo food from this location (3) times over the last (6) months… all (3) times the order was incorrect.

Food: 2

Service: 1

Ann Dudley

Miss Tammy delivered great service and was very friendly!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito

Joshua Sklar

I'm actually sad to write this. Moe's has been my favorite fast casual forever. I got chicken there that was so hard I couldn't even chew it. Im still giving three stars cause I love Moe's, but man, any restaurant that would actually serve that too someone needs a wake up call. Literally chicken flavored rocks. It was crunchy.

Atmosphere: 5

Food: 1

Service: 5

Sarah Eller

This location is trash although all Moe’s are starting to become the same. The food at this location never looks appetizing. You can tell it’s just been sitting without even being stirred. Today we decided to try again since it’s been a while and it’s noon so food should be more fresh. However the people in front of us ended up walking out after having to wait too long in an empty store. Then we were told it would be a minute but the guy working proceeded to just prep more food even though there was plenty food already out. He just left us standing there while he cut up more food… so we walked out as well. It’s noon… they’ve been open maybe an hour. Giving up on this location for good and maybe all of Moe’s.

Atmosphere: 1

Food: 1

Service: 1

Curtis Holcomb

Food was good, I ordered a bowl but not alot of food. Seems like less Food than usual.

Atmosphere: 4

Food: 4

Service: 3

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