Service is terrible, food looked old. Every time I have gotten food from panda express I haven't liked it very much. I wanted to try a sample and I was informed that they no longer do samples. If I can't find something I like, I guess panda express isn't for me.
Atmosphere: 2
Food: 1
Service: 1
Peter Baker
Fantastic all the way around!
Food: 5
Service: 5
Jace Goins
CHECK YOUR ORDER!! Went through the drive through and ordered a bigger plate with a large entree on the side. They charged me for the large and gave me a small. I thought I could trust them so I didn’t check my bag until I got home. Be cautious.
Atmosphere: 1
Food: 1
Service: 1
Brian Michael Abner (Tech.Pro13)
My wife loves when we go here. Her favorite place #1
Atmosphere: 5
Food: 5
Service: 5
Marcos Annunciato
Poor customer service
Monique Thompson
I am currently at Panda Express at St. John’s Town Center, Jacksonville, FL. (November 8, 2025 at approximately 1:35 p.m. I went through the drive thru and encountered a worker by the name of Yanni. Yanni was extremely rude and lack customer service. I gave her my credit card and told her to wait a moment because I will have to unlock it. She said ‘thank you’ and closed the window. Immediately a declined notification came on my phone. She reopen the window with a serious expression on her face, clearly annoyed and stated that the card is declined. I replied “I know, I told you to give me a moment because it is locked.“ She puts on a fake smile and said “okay”. She closed the window again. I unlocked the card and was just sitting there because the window is locked therefore I couldn’t notify her to try the card again. Finally, she unlocked the window and try the card again, it was approved. When the food is ready, she open the window and shove the food bag in my hand and said have a great day with an attitude. I will throw the food away. I respond “Keep it”. I don’t need fake and rude courtesy and I will never support this Panda Express again. It does not take 1 minute to unlock a card. Please train your worker better. Learn to radiate kindness and patience, Yanni.
Atmosphere: 1
Food: 1
Service: 1
natalie vega
panda express Fried Rice Prepared steamed white rice with soy sauce, eggs, peas, carrots and green onions
Atmosphere: 2
Food: 2
Service: 2
Andres Montilla
I planned a Panda Express–themed party for my husband since he absolutely loves your food! When I arrived at the location, Manager Justine Criollo was incredibly friendly, helpful, and professional.
She guided me through the catering options and offered creative ideas to make the event even more special. Justine was very open and honest about the food and expectations, and she asked all the right questions to ensure everything turned out perfectly.
When I say she went above and beyond, I truly mean it. When we picked up the food, she surprised us with stickers to decorate our cups and even small souvenirs like keychains. Her attention to detail made such a difference for us.
Please extend my heartfelt thanks to Justine and her team — their kindness and care made our celebration unforgettable.
Atmosphere: 5
Food: 5
Service: 5
D J
I was surprised at how busy it was tonight, considering it's Monday. There was a line at the drive-thru but I could see that everyone was being taken care of quickly and efficiently by Ethan. He was running the window and doing a great job at being polite and friendly. I had quite a large order and I didn't have to wait as long as I normally do. The food tasted great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kung Pao Chicken
CEO RobT: Robert JD Trego
Not only does Panda Express have great prices. But the Veggie Spring Rolls are made to perfection with just the right crunch and filled with mouth watering goodness. They have really amazing people like Sonita who are hard working and have excellent customer service!
the food is always good but last two times I’ve gone and gotten food the compound chicken is filled half way and the noodles aren’t even noodles it’s just straight vegetables! Like why do I pay so much for just vegetables and half way cup.
Atmosphere: 5
Food: 5
Service: 5
RuthAnna Neal
Ok this Panda, was a treat to attend. The service was nice, accurate and the food was well prepared.
Atmosphere: 5
Food: 5
Service: 5
Fernando Corps
Great Service !!! Ethan and Evonte outdid themselves making you my family and I were serviced
Thanks you 10/10
Atmosphere: 5
Food: 5
Service: 5
Jenifer Wilford
This was our first time going to Panda at Town center, it was a terrible decision. For the adult meal, the amount of teriyaki chicken was not even one whole chicken breast... Yet we ordered a double portion. The kids meal was $6.80 and you barely get any meat they only filled up half of where the protein goes. This was the biggest waste of money. It doesn't matter how nice there are employees are if I don't get what I pay for it is a terrible experience. To get less than an entire chicken breast when I ordered double teriyaki is a complete ripoff in paramount to theft by deception... They spread it out in a nice way that you did not notice how little food was actually there until you got home. They were quite practiced at concealing the fact that you got only half of the protein you paid for.
Atmosphere: 3
Food: 1
Service: 5
Celeste Cashatt
Don't go here if your gf...there's nothing you can eat. : (
Service is terrible, food looked old. Every time I have gotten food from panda express I haven't liked it very much. I wanted to try a sample and I was informed that they no longer do samples. If I can't find something I like, I guess panda express isn't for me.
Atmosphere: 2
Food: 1
Service: 1
Fantastic all the way around!
Food: 5
Service: 5
CHECK YOUR ORDER!!
Went through the drive through and ordered a bigger plate with a large entree on the side. They charged me for the large and gave me a small. I thought I could trust them so I didn’t check my bag until I got home. Be cautious.
Atmosphere: 1
Food: 1
Service: 1
My wife loves when we go here. Her favorite place #1
Atmosphere: 5
Food: 5
Service: 5
Poor customer service
I am currently at Panda Express at St. John’s Town Center, Jacksonville, FL. (November 8, 2025 at approximately 1:35 p.m. I went through the drive thru and encountered a worker by the name of Yanni. Yanni was extremely rude and lack customer service. I gave her my credit card and told her to wait a moment because I will have to unlock it. She said ‘thank you’ and closed the window. Immediately a declined notification came on my phone. She reopen the window with a serious expression on her face, clearly annoyed and stated that the card is declined. I replied “I know, I told you to give me a moment because it is locked.“ She puts on a fake smile and said “okay”. She closed the window again. I unlocked the card and was just sitting there because the window is locked therefore I couldn’t notify her to try the card again. Finally, she unlocked the window and try the card again, it was approved. When the food is ready, she open the window and shove the food bag in my hand and said have a great day with an attitude. I will throw the food away. I respond “Keep it”. I don’t need fake and rude courtesy and I will never support this Panda Express again. It does not take 1 minute to unlock a card. Please train your worker better. Learn to radiate kindness and patience, Yanni.
Atmosphere: 1
Food: 1
Service: 1
panda express
Fried Rice
Prepared steamed white rice with soy sauce, eggs, peas, carrots and green onions
Atmosphere: 2
Food: 2
Service: 2
I planned a Panda Express–themed party for my husband since he absolutely loves your food! When I arrived at the location, Manager Justine Criollo was incredibly friendly, helpful, and professional.
She guided me through the catering options and offered creative ideas to make the event even more special. Justine was very open and honest about the food and expectations, and she asked all the right questions to ensure everything turned out perfectly.
When I say she went above and beyond, I truly mean it. When we picked up the food, she surprised us with stickers to decorate our cups and even small souvenirs like keychains. Her attention to detail made such a difference for us.
Please extend my heartfelt thanks to Justine and her team — their kindness and care made our celebration unforgettable.
Atmosphere: 5
Food: 5
Service: 5
I was surprised at how busy it was tonight, considering it's Monday. There was a line at the drive-thru but I could see that everyone was being taken care of quickly and efficiently by Ethan. He was running the window and doing a great job at being polite and friendly. I had quite a large order and I didn't have to wait as long as I normally do. The food tasted great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kung Pao Chicken
Not only does Panda Express have great prices. But the Veggie Spring Rolls are made to perfection with just the right crunch and filled with mouth watering goodness. They have really amazing people like Sonita who are hard working and have excellent customer service!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
the food is always good but last two times I’ve gone and gotten food the compound chicken is filled half way and the noodles aren’t even noodles it’s just straight vegetables! Like why do I pay so much for just vegetables and half way cup.
Atmosphere: 5
Food: 5
Service: 5
Ok this Panda, was a treat to attend. The service was nice, accurate and the food was well prepared.
Atmosphere: 5
Food: 5
Service: 5
Great Service !!! Ethan and Evonte outdid themselves making you my family and I were serviced
Thanks you 10/10
Atmosphere: 5
Food: 5
Service: 5
This was our first time going to Panda at Town center, it was a terrible decision. For the adult meal, the amount of teriyaki chicken was not even one whole chicken breast... Yet we ordered a double portion. The kids meal was $6.80 and you barely get any meat they only filled up half of where the protein goes. This was the biggest waste of money. It doesn't matter how nice there are employees are if I don't get what I pay for it is a terrible experience. To get less than an entire chicken breast when I ordered double teriyaki is a complete ripoff in paramount to theft by deception... They spread it out in a nice way that you did not notice how little food was actually there until you got home. They were quite practiced at concealing the fact that you got only half of the protein you paid for.
Atmosphere: 3
Food: 1
Service: 5
Don't go here if your gf...there's nothing you can eat. : (
Food: 1
Loading...