Panda Express

4897 Town Center Pkwy, Jacksonville
(904) 564-4352

Recent Reviews

Id Ida

Stop being so cheap with everything. The plastic plates are smaller and then you counting rice and meat to put it on plate :/ ps: stop being rude when people come in.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Fried Rice, Broccoli Beef, Plant Based Orange Chicken, Orange Chicken Chow Mein

Michael Smith

The teriyaki chicken is nasty. I have ordered it twice now and disappointed both times. Everything else is great. Great location, with good customer service.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Fried Rice, Broccoli Beef, Plant Based Orange Chicken, Chow Mein, Kung Pao Chicken, Orange Chicken Chow Mein

Jamie Hendricks

The lady at the counter had a bit of an attitude, like she seemed annoyed when we talked to her or asked questions, it made us super uncomfortable. The only way I can explain it is it was like she didn't want to be there and we were a inconvenience. Her movements were kind of aggressive and she even dropped one of the spring rolls when trying to put it in the bag (from what I was told). Hoping that wasn't really the case but that is exactly how we felt, we even talked about it in the car because we were confused.We asked for teriyaki sauce on the side, me for my rice and then for the teriyaki chicken and I'm seriously dissapointed with the amount that was in these packets. They are maybe half of the scoops that y'all use when putting it directly on the chicken and we were only given two. (Just stopped typing to check, they are only 1 oz!) If giving these packets on the side, y'all should definately throw in an extra packet or two just in case since y'all aren't using the 2oz soufflé cups anymore. That much should have been more than obvious. 1oz is not equal to 2oz ?Also, is it just me or did the portion size of the entree in the bowls go down? It did all fall to one side on the car ride home but even then it seems like it was all rice and barely any orange chicken. Very dissapointed in my bowl, especially when my the plate was perfectly fine and great portions. It's hard not to feel like my bowl and my request for teriyaki on the side were purposely done messed up when I was really nothing but nice and respectful to the employees, even if I was thrown a bit off with their demeanor.The good news I guess is we both tried the Beijing beef for the first time and we liked it, and the food was also just as tasty as always. That being said, if I go to Panda Express I'm not going to this location anymore, I'll stick to the one at the beach when I happen to be on that side of town. Honestly it was such a dissapointment. When I'm in Town Center I'll just go somewhere else, there are plenty of other places there to eat that won't make me feel as uncomfortable as this interaction did.Edit: Just read another person's review from three hours ago, which would have been a bit after we got our food, and it was talking about how the workers were eye-rolling and rude. It seems we weren't tripping and the workers really were being rude to us. That's absolutely ridiculous you allow your workers to ruin people's experience like that. That's a one way ticket to loosing business because I'm never going back to that Panda again and sure will warn others about it so they don't have to go through the same thing. Do better.

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Plant Based Orange Chicken

Alexa Castano

Ugly food ?

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Fried Rice

Joanna Henderson

Spicy shrimp is the bomb.

Atmosphere: 4

Food: 5

Service: 5

M. Snow

The noodles are always undercooked!

Atmosphere: 3

Food: 3

Service: 3

Lucas William Lax

I went through the drive-thru and was told to pull through since there would be a 5-6 minute wait for my order. I understood and pulled into a spot. After 20 minutes, I continued to watch other cars pull through no problem. I had to go in when they admitted they forgot about my order. Will never return to this place again, since waiting for my order ate up more than half my lunch period.

Food: 4

Service: 1

Lauren Murphy

Always very quick and the staff is always so

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Veggie Spring Roll, Sweet Honey Chicken, Orange Chicken Chow Mein

Diamond

Apparently eye rolls and sour faces come with your order. Very rude employees! Food was ok, not great.

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Broccoli Beef, Kung Pao Chicken

Tripp Radford

Great service and

Atmosphere: 5

Food: 5

Service: 5

Steven Slocum

Great food and friendly employees. Thanks!

Kimberly Green

We arrived 45 minutes before the restaurant closed and the workers were cleaning up and out of food!!! I asked them if they planned to cook more and the cashier said if more people came in…was I supposed to wait for more people or what? Thankfully, I was able to go to another Panda Express to get the meal I was craving!!

Atmosphere: 1

Food: 1

Service: 1

Kevin Conner

Times must be tough for Panda at the Town Center as they are stealing money from their customers. I paid for two entrees and received only one, and it was cold. You people have lost my business and I want a refund.

Service: 1

J Whiskey

Their Uber Eats system is broken. Waited 1 hour only for the order to be cancelled.

Atmosphere: 1

Service: 1

Darling Jewel

Something has happened to the food at this panda express. Nothing tastes like it used to and the new taste is awful. I won’t be eating here again ever. Panda if you got a new chef or change the recipe, you need to change it back immediately.

Atmosphere: 1

Food: 1

Service: 4

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