Like many of the reviews from the last few months horrible experience. The service was unbelievably rude, my order was completely wrong, and to top it off, items were missing. Spoke with Jackie (manager) extremely rude. Mocked me for being upset at the lack of service I was receiving. I emailed the Store Manager Derek … not even a reply back.Save yourself the trouble and avoid this place at all costs.
Atmosphere: 4
Food: 4
Service: 1
Roberto Rios
FRONTEGA CHICKEN SANDWICH SUCKS NOW! Chipotle sauce and the aioli sauce are completely different. 4 days ago I bought the frontega sandwich when it was really good. Today, I bought a frontega sandwich, and it is not even a close substitute. Panera just ruined a good sandwich by "enhancing" the flavor. They failed horribly. Only reason I even decide to come here to eat is that sandwich. On the bright side I will be saving money going forward!
Atmosphere: 4
Food: 1
Service: 5
Autum Shaw
This place is ALWAYS FREEZING! You can clearly tell by the body language of the customers in the cafe this place is frigid. Everyone is always wearing sleeves, jackets, multiple people walk in and verbally say "it's freezing in here, let's go outside"...when it's 67 degrees outside....please adjust the climate control ❄️ ⛄️ Food always comes out fantastic, dayshift is strong, closing shift really just goofs around in the kitchen and chit chats rather than work or make an order. :(
Atmosphere: 1
Food: 4
Service: 3
Maritza Rosado
Bread was old, and the soup was cold
William Velez
Fontega Chicken; no chicken was found in the sandwich.
Atmosphere: 1
Food: 1
Service: 1
Glenn Moore
Beautiful, larger location. I love it. Food was perfect. Staff was friendly and attentive
Atmosphere: 5
Food: 5
Service: 5
Drew Scott
Constantly given my orders with the food just thrown in the bag, unsecured soups spilling in your car is not uncommon. Last visit was the final straw after the lid to my coffee wasn't attached, spilling all over myself and vehicle.
Atmosphere: 1
Food: 1
Service: 1
James Wenger
Great food, very polite and helpful workers!!! Would recommend.
Atmosphere: 4
Food: 4
Service: 5
Carlo
The new Panera at Oakleaf in Jacksonville feels cold, stark and reminds me of a school cafeteria. Lots of laptops taking up over six tables with individuals that have little or no food. Just plugged in taking up tables.
Chargers everywhere! I love it. I am an avid Paneta customer who modifies my food and the staff did it excellently with no mistakes and no wait. Fast, friendly, clean place for me to start my day.Vegetarian options: Since everything is made fresh can customize most items to remove the meat
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Hot Chocolate with Whipped Cream, Avocado Egg White Spinach & Cheese on Multigrain Bagel Flat
Geoff Rogers-Crocker
Chargers at every booth then the staff without asking put my extra cheese on both the top and bottom of my egg sandwich freaking saintsVegetarian options: Good egg and cheese option s
Atmosphere: 5
Food: 5
Service: 5
James Wade
Food is incredible but service is hit and miss- but the food is great:-)!!
Atmosphere: 5
Food: 4
Service: 2
Recommended dishes: Creamy Tomato Soup, Broccoli Cheddar Soup and Cesar Salad
meow wow
Up until now, I have been receiving pretty good service from this restaurant, until today.I ordered a bacon avocado melt through rapid pick up, for me to pick up in store. Order took a little bit longer than usual to be done, got the email notification saying it was done, so I entered the store. Upon entering, there were two people just walking back and forth while holding my order, it took them around 10 minutes to actually seal my order and hand it to me, the entire time they were talking to each other. Did not thing much of it, until i checked my order in my car, and realized I had gotten the completely WRONG order, so I went back inside and informed one of the workers that I got the wrong order, which got me weird looks, as if I was in the wrong for not being satisfied for getting the wrong order. Everyone in the back was on their phones and not paying attention to anything going on, when they corrected my order they only gave me half a sandwich, which still wasn't what I ordered, but if I waited any longer I would of been late to work. I'm over all just really disappointed in the service here, I enjoyed getting food here, but now I worry that my orders will be wrong.
Atmosphere: 3
Food: 4
Service: 1
Humayan
Great place to work, eat and drink coffee. Loved the experience here.
Like many of the reviews from the last few months horrible experience. The service was unbelievably rude, my order was completely wrong, and to top it off, items were missing. Spoke with Jackie (manager) extremely rude. Mocked me for being upset at the lack of service I was receiving. I emailed the Store Manager Derek … not even a reply back.Save yourself the trouble and avoid this place at all costs.
Atmosphere: 4
Food: 4
Service: 1
FRONTEGA CHICKEN SANDWICH SUCKS NOW! Chipotle sauce and the aioli sauce are completely different. 4 days ago I bought the frontega sandwich when it was really good. Today, I bought a frontega sandwich, and it is not even a close substitute. Panera just ruined a good sandwich by "enhancing" the flavor. They failed horribly. Only reason I even decide to come here to eat is that sandwich. On the bright side I will be saving money going forward!
Atmosphere: 4
Food: 1
Service: 5
This place is ALWAYS FREEZING! You can clearly tell by the body language of the customers in the cafe this place is frigid. Everyone is always wearing sleeves, jackets, multiple people walk in and verbally say "it's freezing in here, let's go outside"...when it's 67 degrees outside....please adjust the climate control ❄️ ⛄️ Food always comes out fantastic, dayshift is strong, closing shift really just goofs around in the kitchen and chit chats rather than work or make an order. :(
Atmosphere: 1
Food: 4
Service: 3
Bread was old, and the soup was cold
Fontega Chicken; no chicken was found in the sandwich.
Atmosphere: 1
Food: 1
Service: 1
Beautiful, larger location. I love it. Food was perfect. Staff was friendly and attentive
Atmosphere: 5
Food: 5
Service: 5
Constantly given my orders with the food just thrown in the bag, unsecured soups spilling in your car is not uncommon. Last visit was the final straw after the lid to my coffee wasn't attached, spilling all over myself and vehicle.
Atmosphere: 1
Food: 1
Service: 1
Great food, very polite and helpful workers!!! Would recommend.
Atmosphere: 4
Food: 4
Service: 5
The new Panera at Oakleaf in Jacksonville feels cold, stark and reminds me of a school cafeteria. Lots of laptops taking up over six tables with individuals that have little or no food. Just plugged in taking up tables.
Atmosphere: 1
Food: 4
Service: 3
Awesome!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant
Restaurantji Recommends
Chargers everywhere! I love it. I am an avid Paneta customer who modifies my food and the staff did it excellently with no mistakes and no wait. Fast, friendly, clean place for me to start my day.Vegetarian options: Since everything is made fresh can customize most items to remove the meat
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Hot Chocolate with Whipped Cream, Avocado Egg White Spinach & Cheese on Multigrain Bagel Flat
Chargers at every booth then the staff without asking put my extra cheese on both the top and bottom of my egg sandwich freaking saintsVegetarian options: Good egg and cheese option s
Atmosphere: 5
Food: 5
Service: 5
Food is incredible but service is hit and miss- but the food is great:-)!!
Atmosphere: 5
Food: 4
Service: 2
Recommended dishes: Creamy Tomato Soup, Broccoli Cheddar Soup and Cesar Salad
Up until now, I have been receiving pretty good service from this restaurant, until today.I ordered a bacon avocado melt through rapid pick up, for me to pick up in store. Order took a little bit longer than usual to be done, got the email notification saying it was done, so I entered the store. Upon entering, there were two people just walking back and forth while holding my order, it took them around 10 minutes to actually seal my order and hand it to me, the entire time they were talking to each other. Did not thing much of it, until i checked my order in my car, and realized I had gotten the completely WRONG order, so I went back inside and informed one of the workers that I got the wrong order, which got me weird looks, as if I was in the wrong for not being satisfied for getting the wrong order. Everyone in the back was on their phones and not paying attention to anything going on, when they corrected my order they only gave me half a sandwich, which still wasn't what I ordered, but if I waited any longer I would of been late to work. I'm over all just really disappointed in the service here, I enjoyed getting food here, but now I worry that my orders will be wrong.
Atmosphere: 3
Food: 4
Service: 1
Great place to work, eat and drink coffee. Loved the experience here.
Atmosphere: 5
Food: 5
Service: 5