Panera Bread

13740 Old St Augustine Rd, Jacksonville
(904) 262-1732

Recent Reviews

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Teresa Forehand

I love their fresh sandwiches.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon Turkey Bravo

Frank Iverson

Stale food, old bread and the folks didn’t really feel like working that were there.

Atmosphere: 3

Food: 1

Service: 2

Jack Butler

A little pricey but tasty food they have a "sip it" membership which sound intriguing, check out their website, service was awesome thanks

Atmosphere: 4

Food: 3

Service: 3

John G

Nice location, staff was friendly, inside was clean and fresh looking.

Atmosphere: 5

Food: 5

Service: 5

Melissa Saxton

Hate the new menu. I like the store

Atmosphere: 4

Food: 1

Service: 4

StrawberrySoup NoSpam!

Great Service. Good Food. Nice place to chat with a friend with a treat.

Atmosphere: 4

Food: 4

Service: 5

Anna P

My daughter loves the children’s menu at this place, so I will leave a positive review

Atmosphere: 5

Food: 5

Service: 5

Sick Lash

I went to the drive thru to place my order and the lady that took my order Mary she was so rude yelled at me through the mic I had three kids in the car and I was tryingto order and she yelled at me with a loud tone and I come here often and I have never experienced this before I will not be returning that is not good customer service

Atmosphere: 5

Food: 5

Holly Hammond

I felt icky eating in here. This crew needs some serious deep cleaning days. I always thought there were “daily detail” jobs (or there were when I worked for Panera!) but the ledges are super dusty, as are the lamp shades, the booths need a serious wipe down, and the carpets under the tables need to be scrubbed or replaced (or at least vacuumed/swept better.) The tables that looked clean all had crumbs and sticky stuff on them (hard to see with the wood grain pattern.) Love the food at Panera, but this one was pretty gross for being one of the newer ones in town.

Atmosphere: 3

Food: 4

Service: 3

Jal Haille

Slow, lazily made, and tastes worse than hospital food

Atmosphere: 2

Food: 2

Service: 2

Kaitlyn Albrecht

This location of Panera is great, and the staff is very nice! Writing a review because I am pretty upset with the food I received. I ordered a green goddess Cobb Salad and when I went to pick up the staff was very helpful. I got back to work and opened my salad...they forgot every single piece of protein (chicken, eggs, bacon) and i was STARVING at this point and couldn't leave work to have a new one made. So essentially I had to force myself to eat just lettuce onions and avocado...
I'm hoping they see this so it doesn't happen to anyone else, gotta quality check every order....

Atmosphere: 5

Food: 1

Service: 5

Freeman

I've probably gone to this location 10 times in the past 2 year. The food is usually pretty good and fresh. However, every time I've gone through the drive thru I've ordered a full bacon turkey bravo and ask for an extra side of signature sauce. When asking for the extra sauce they always act like I have 3 heads, or as if they don't know how to put it in the computer and if I don't ask them for it again at the window, I NEVER get the extra sauce I asked for.

Another time, just like one of the other reviews on here, when ordering my sandwich I was starving and when I had gotten it there were only 2 small slices of turkey on the whole sandwich and the rest greens. Just like the other review, I was too hungry to complain even though i didn't get my signature sauce that time either.

Atmosphere: 3

Food: 4

Service: 2

Tyler Hall

Eat here almost every day, love the value duets and the promo codes all the time. Grilled cheese and tomato soup are great, so is the BBQ chicken

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Grilled Cheese

adi zaken

Such a shame that they changed the menu! My kids loved going there. They really dislike it now. And you definitely don't get what you pay for!

Food: 2

Service: 4

j h

Clean and modern with great ambiance.

However, service was so so. We waited a while for our food despite the entire restaurant being empty on a Saturday evening.

The portion of the food was inconsistent as well. I ordered the same thing as my friend but the portion size and amount of ingredients were drastically different.

The coffee and drink stations were clean but the floors and tables were dirty and sticky.

Atmosphere: 4

Food: 3

Service: 3

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