Papa Johns Pizza

Friendly staff but dated and heavily used building and front counter.

Atmosphere: 3

Food: 4

Service: 4

If I could give half a star, I would. Had a pizza delivered - boxes were pulled up from the side - all 3 boxes. One of the stickers was lifted a little and put back. Called manager, then took pizzas back up there and he tells me the pizza look okay. He ignored the fact that the boxes were lifted- I’ve never had that problem before. I leave my husband called and we got no where with these people. Be careful ordering food from this particular papa John’s 7200 Normandy blvd- Jacksonville Fl. I do have pictures less than 5 minutes of receiving the order . Will see if i can dispute my card and send pictures to the card company. Have to find kids something else to eat, now.

Atmosphere: 1

Food: 1

Service: 1

I Ordered in and they sent my pizza to the wrong adress twice even though i gave them the right address

Atmosphere: 1

Food: 3

Service: 1

I had to call the corporate office on this store.Because their manager is on some type of power trip.I really don't know.I have never seen customer service so bad and he had such a terrible attitude.What happened was I called, the 800 number, and they had a special on carryout, which is 50% off. So I ordered the works pizza. I call back a couple minutes later and decided to order another Pizza. My husband wanted one, so when I called, I got a gentleman on the phone, and I explained to him. I'd like to get the 50% carry off special that I was told is going on right now. The promotion, he said, what do you want? Not in a nice way, that was a little surprising then. I tell them what I want, and he says $21 a day. 10 cents? I said, okay like I'm telling you again. I would like to get the carryout promotion if i can. He says, I'm giving it to you.
He was not nice.He was nice, nasty if you know what I mean. And then had the nerve to tell me, I was rude, really?This gentleman acted like he did not even want to wait on me on the phone even like he wanted to work.I said, thank you so much.I will come pick it up.I walk in, he's mumbling to an employee.I guess about me.I don't know I go to pay.I'll put the money down on the counter.He told me I threw the money on the counter, which is not true.I would never do that.I laid the money on the counter and I told him you are rude and your customer service is horrible.You don't even want to wait on me. He told me to shut up three times I said, how dare you speak to me like that?You're not my husband you're not gonna tell me to shut up.And I told him I was calling corporate, and he says, you can call corporate, he says, I'm the manager, I said, you're the manager. I was like, really, and this is how you act. You're setting a real good example to your employees about customer service. And attitude, so I imagine when you're not there, how bad these people act.
I told him where he could shove it.And I'll never be back to that store.I've been going to that papa, john's for ten years.And i've never been treated like that to call and place an order and get talked to like a dog.And I was not really very upset, but until he acted the way he when I went in the store it's just unacceptable, and I called corporate and I'm filing a complaint. He doesn't need to be a manager.
Anyway, I just want to make anybody aware before you go there.Watch how you even order.Because you might get screamed at. This gentleman had long hair and a ponytail.I don't remember his name because he was too busy being rude to me.But thank you whoever reads this

Atmosphere: 3

Food: 3

Service: 1

Terrible customer service. Changed my order from delivery to carry out without notifying me. They tried to take my card info over the phone to charge my the delivery fee over the phone after I HAD TO CALL THEM! to fix THEIR error, and the person on the phone couldn't even manage to take down my card info correctly. I canceled the order and won't be ordering from them again

Hands down best pizza place in the area

Atmosphere: 5

Food: 5

Service: 5

By far the worst customer experience I have ever ever ever been apart of manager Chris was rude and the store messed up the order DO NOT GO HERE

Atmosphere: 1

Food: 1

Service: 1

They are so nice , food is great, and its always looking clean in there

Atmosphere: 5

Food: 5

Service: 5

Everything was amazing I had to go back the next day and get more pizza. 10/10
Wings was great as well

Atmosphere: 5

Food: 5

Service: 5

Lady Cashier way so nice and excellent customer service

Atmosphere: 5

Food: 5

Service: 5

The acting manager at 5:16 august 16th 2015 is extremely rude and snappy with his staff and with delivery drivers. If you cant handle pressure dont be in a position that requires you to shine under pressure. Not crumple. Im sure the manager is nice, but when orders are flying he cant keep up without telling people what to do.

Atmosphere: 1

Food: 1

Service: 1

Ordered (2) Small 10 inch pepperoni pizzas for my teenage son and daughter as I was working late tonight. Placed the order in at 1047pm and it was done delivered to the house by 1104pm. I live 4.7 miles from Papa John's there on Normandy. My son had 2 slices and tossed his pizza in the trash as my daughter ate maybe 5 slices and got super sick to her stomach. I got home just after midnight as it's 1219am now I tried eating a slice and it's just too doughy. Very undercooked where u can't enjoy the breading part of the pizza at all. It's just not tasty at all when pizza is doughy and undercooked. I get it closing time is midnight and whatever staff that works nights probably were cleaning up getting ready to leave. If this is the case then there should be a certain time u accept orders to still be made.
Definitely will NOT be ordering from this location again.
Papa John's is supposed to be much better than Domino's or even Little Caesars as their pizza is basically cardboard.

I hope others review this post and it changes their mind from ordering here

If I could leave 0 stars I would so ill be kind and leave just 1.

Food: 1

Service: 1

Good Experience

Atmosphere: 5

Food: 5

Service: 5

Pepperoni pizza was delicious!

Quick service with friendly and helpful staff!! Love this location's atmosphere!! Thank you guys!!