Pizza Hut
12515 Philips Hwy Suite 112, Jacksonville
(904) 292-2211
Recent Reviews
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Sadly I’ve had better pizza from the freezer isle at the supermarket.
Atmosphere: 3
Food: 1
Service: 3
This place is always hit or miss.
Atmosphere: 3
Food: 3
Service: 3
Greg, Jacob, and the delivery driver (not sure of his name) went above and beyond! This team never disappoints and if there is a rare mistake, they make it right. Always professional and respectful. We will continue to order from this location.
I would like to give this place 6 stars! Due to customer service. I did get a wrong pizza but they were so busy on New Year’s Eve and the manager made my order right and made sure I was satisfied before leaving. Even with the long wait I am satisfied with the customer service provided from this store !
I ordered a supreme pizza It was under cooked. Barely any sauce. Disappointing
Atmosphere: 1
Food: 1
Service: 1
Sunday, Nov 9th 5:55pm- great customer service from cashier- thank you!
Atmosphere: 5
Food: 5
Service: 5
I normally pick my foid up. But today to busy at work to do so. Had my food delivered. I didn't get the delivery guys name but he was great very polite friendly. He is the perfect example of a great employee. Thank you man with shaved head with blue eyes
Atmosphere: 5
Food: 5
Service: 5
We ordered a dinner box early today with a supreme pizza, hawaiian and a cheesy pasta and breadsticks. It smelled a little funky, kind of even humid but we were honestly so hungry that we ignored it. I felt so gross so I didn’t finish the pizza, I just had a couple breadsticks. However my husband ate most of it. A couple hours later our stomachs started hurting and my husband felt so bad that we had to leave home from a surprise party. He started shaking and running a fever and just finished throwing up so much and it was all the pizza from here. We didn’t eat anything else today, just that. I’m not sure what happened but it was terrible!
Food: 1
Their pick up time and the time your food is actually ready varies. Add 15 mins to whatever they tell you your pick up time will be. I go by the 3 strikes and you’re out rule and this store hit their 3 rd strike with me. I only get 30 mins for lunch!
You guys need to have a more attentive manager on duty. When their guys are in the back, they HEAR that bell. Shouldn’t be blasting music if they don’t . Me and 3 other people walked in and sat close to 10-15 minutes for online orders. One person in the freezer , the other one not even sure. I understand things have to be done but there’s supposed to be someone up front at all times. Blasting music and not heading the bell when someone walks in is crazy. Do better.
Atmosphere: 3
Food: 3
Service: 2
Restaurantji Recommends
Absolute joke, will take a hour past the time they tell you it will be ready.
Atmosphere: 1
Food: 1
Service: 1
They are always nice!! Respectful!!
Fast, and i love there strawberries shakes 😋
Atmosphere: 5
Food: 5
Service: 5
Purely disgusted with the service I didn’t even get past placing an order because the man who answered didn’t have time to take my order slams the phone down. Lady picks up gos over everything again and proceeds to inform me that I’d have to use the app or online to get the special. I sau well ma’am don’t worry about the special she say okay have a good day and slams the phone down. When I call back to she says it sounded like I hung up. LADY PLEASEEEE. They CLEARLY DONT LIKE THEIR JOBS. that’s not my fault. I’m calling corporate and will not stop until I am credited for such repulsive service.
Pizza sucks. Very dry!
Food: 1
Do you guys even try? Almost $40 for a mediocre scrunched up pizza.
Food: 1
Recommended dishes: Veggie Lover's Pizza
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