Pizza Hut

12515 Philips Hwy Suite 112, Jacksonville
(904) 292-2211

Recent Reviews

Brian Beaver jr

Almost no topping and all pizza dough no sauce

Atmosphere: 3

Food: 1

Service: 2

Recommended dishes: Triple Chocolate Brownie, Pizza Combo Pizza, Breadsticks

Amaya Santana

1 hour for small personal pan pizza, 1 employee.... thats REDICULOUS!! People storming out from waiting So Long! You need to CLOSE if u have 1 employee, thats so sad and absolutely horrible for the employee and customers.

Atmosphere: 1

Service: 1

Pam Wright

The meanest man confronted me as soon as I walked in, and said, you with door dash, I answered yes and began to tell him customer name. He rudely interrupted and demanded I accept the order. I told him I accepted the order, is the reason I'm there, he said I will accept now and show him or else I can get out and he's not going to deal with door dash Such a mean man, totally incompetent and should not be allowed any job where he deals with people

Ken Rench

Ordered a pizza at 6pm. Called at 7 and they could not find it. Supposedly canceled the order and took it again for delivery. Called at 8pm,still no Pizza! Got a call center and they said it will take a few minutes to call the store. I said never-ordering, never ordering pizza hut again!

Atmosphere: 1

Food: 1

Service: 1

John C Couture

NEGATIVE FIVE STARS. Ordered delivery and was forced to provide a tip online FOR THE NON-ENGLISH SPEAKING DOORDASH DRIVER. The order was prepared by totally incompetent idiots who don't deserve $5 an hour let alone the $20 the state was recently blackmailed into giving them. The DOORDASH driver says "I ...UH...Order me pick up and I give you." Two of the three items were WRONG. One pizza wasn't even close and the other wasn't the right crust . I WILL NEVER ORDER FROM THESE IMBECILES AGAIN.

Atmosphere: 1

Food: 1

Service: 1

Rohil Patel

It's pizza don't have to say much ?. Wish they had better deals like Domino's.

Atmosphere: 4

Food: 5

Service: 4

Kelley Hoover

Picked up an order tonight. We ordered from here often, usually delivery which is always good. I just recently downloaded the app which makes ordering SO much easier. The staff working this evening were hustling. They were busy and everyone was really working. Food was perfect. The girl at the front apologized and said we may have to wait a bit, but it came out timely. I appreciated her communication. Kudos to them all tonight.

Atmosphere: 5

Food: 5

Service: 5

Alexander Hernandez

They place your delivery order through doordash to cause a million problems and also steal their tip so they take longer with your food. Never got my food either. I told on you guys to twitter

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Pepperoni Pizza, Breadsticks

Ashley White

I wish I could give them 0 stars. Ordered a curbside pizza, waited 20 minutes for my pizza to be delivered when they have a 2 minute guarantee. Tired calling 3 times and heard absolutely nothing, no answer. Finally the guy delivered the pizza and I told him that I’ve been waiting 20 minutes and he just looked at me like I was stupid and I got no apology at all. 0/10 on customer service. Absolutely horrible experience.

Service: 1

Christopher Swift

Wrong ordered was delivered and spent 2 hours trying to reach the store but they wouldn’t answer the phone and the couple times they did they picked up and hung up right away. Worst pizza place in the area . Save your money and time and go somewhere else.

Atmosphere: 1

Food: 1

Service: 1

Veasna Chhourn

Always missing items, then when I call, no answer. Happened to me at least 3-5. I would order dominoe if they can deliver because this place is getting forgetful. I spent my money and never received it.

Atmosphere: 3

Food: 4

Service: 1

Alisha H.

Wonderful place, the employee wore his mask while making food and serving, greeted as soon as I opened the door. The food was hot and ready. Pleasant experience keep it up!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Meat Lovers Pizza

Kelly Sundberg

I placed an online order around 1pm, for delivery for 5:30pm. The deliver man delivered 1 pizza and boneless wings around 6pm. I ordered 3 pizzas, cheese bread, and a brownie for a group of trick or treaters. I told him it was the wrong order, he said it was not and drove off. I tried calling several times, and left a message. I sent my husband back with the wrong order. Over an hour later, they still did not correct the order and he left. 70$ down the drain and starving kids. Well done Pizza Hut. Never again. Terrible customer service!

Atmosphere: 1

Service: 1

Mark Jacquez

They delivered the wrong pizza and didn't deliver the wings I ordered. I was told to call the store and it would be quickly resolved. No one ever picked up the phone and didn't return my message. Very negative experience.

Food: 1

Service: 1

Mario Sanon

I preordered a pizza for 5pm pickup, i did not receive pizza until 615pm. Then as they are rushing the pizza when we get home the presentation wasnt good. I will probably never go to this location again as they seem to frequently have computer issues, resourcing of employee shortages and overall inconsistent customer service.

Atmosphere: 3

Food: 3

Service: 1

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