Popeyes Louisiana Kitchen

Fire everybody, worst customer service ever. Nobody was wearing gloves. No hairnets. The cook literally went on break to talk on the phone. This establishment is horrible.

Missing food, someone pooped on floor by register....the new girl was good but the others (including 2 managers) left a sour taste

Atmosphere: 2

Food: 3

Service: 3

Recommended dishes: Boneless Wing Combo

👍🏼🍗🍟👍🏼

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 3 Piece Meal, Boneless Wing Combo, Strawberry Biscuit, Chicken Dinner, Cajun Fries, Red Beans & Rice, Popeyes Strawberry Biscuits

Awful customer service! Did not receive all my items. I call the store several times no one answered. I had to go back to the establishment to be told I would have to talk with the GM the next day to receive a refund. Sad, a one time experience turns into several days of back and forth lies. I gave Popeyes another chance but I am done with the fast food industry.

Atmosphere: 1

Food: 1

Service: 1

Great food!

Atmosphere: 5

Food: 5

Service: 5

The workers were so nice and the food was amazing, I work we
Here is a Popeyes and I don’t eat there. I will be back to this one for sure… Thank you so much

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Boneless Wing Combo

12/28/24 8:46 Order some food here, they got 2 out 4 right..whoever managing the Popeyes there, I wanna say, it not hard to read people orders and get it right.

Atmosphere: 1

Food: 1

Service: 1

This restaurant was pretty bad for a long time, but they"ve been pretty solid for the past 6 months or so.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Spicy Chicken Sandwich

They didn't have any spicy chicken but didn't tell me until I had paid for the order. Manager said no more spicy chicken until tomorrow. Had to wait for mild chicken they were out of that also but it had to cook for 4 more minutes. Door dash guy was there had to call his customer twice because they were out of spicy and then he had to call back because they were out of apple pies. Everytime I come to this unit it seems to be an issue

Atmosphere: 2

Food: 3

Service: 2

They do not want to work on my order! They told me to cancel it when i said i cant they said it's going to take 10 min!! They just tell you to cancel your order because we dont have it!!I also ordered a delivery order last week, weren't any sauces with my order! BAD EXPERIENCE!

Service: 1

At Popeyes on Dunn Ave and US 1 in Jacksonville Florida...today at 4 pm. Husband went inside to order just red beans and rice. Did not return to our car at 4:30, so I went inside to see what was happening. He was patiently waiting, but other customers were really upset. I noticed that cars in the drive through, were not moving. The girl taking orders was friendly, but as she continued to take orders, no orders were being served. One man, who my husband thought was the manager, took a bathroom break, returned and basically just stood looking at chicken that was already cooked. Another man, was busy frying chicken. A young girl came to get boxes from the freezer. But apparently was too cold to go in. Went somewhere to get her jacket, went in cooler and came out with 2 boxes , then threw those boxes down.
Meanwhile, we requested a refund. It was now a 45 minutes wait for simply red beans and rice! A refund was given, but that Popeyes is no longer a stop for us. Also, 3 cars that were in the drive through, backed up and left, not sure if they had ordered or not. No food was given to customers during that 45 minute wait that we were aware of.
We live in Callahan FL, so the Dunn Ave location is 15 minutes from our home.
The store in Callahan will probably not survive; complaints on Facebook are 90% negative. We never go there anymore because of poor management or lack of workers.
In the future, I have decided to just make my own red beans and rice, recipe seems pretty easy!
I have never felt the need to report a complaint to a business headquarters, but today's experience was ridiculous beyond words. Please, check in with these locations. I hate to see any businesses fail. We're all facing hard times, but customer service should be a priority.

TW: salmonella
So my sister just got home from popeyes, she took a bite of her chicken tender & it tasted terrible, plus it was hard to chew. She then looked at her chicken tender & started throwing up immediately because her chicken was almost completely raw. Please before anyone gets sick or even dies, reconsider going to this popeyes. Plus customer service was terrible.

They are great

Atmosphere: 5

Food: 5

Service: 5

Crap service. We sat at the drive thru speaker for a full 5 minutes before anyone said anything. I had to call out to them for service. When they finally answered, we were met with complete unprofessionalism and ghetto behavior. Also, the employee giving us our order spilled soda down my sleeve while giving me a drink that was over filled. She didn’t apologize or offer napkins. I had to ask for them. Pathetic.

Atmosphere: 1

Service: 1

Sadly i have to submit a review along with everyone else saying that I had a terrible experience. Customer service is ass and they need a new staff. Granted it is in the hood but these ppl are not polite

Atmosphere: 1

Food: 3

Service: 1