Popeyes Louisiana Kitchen
1650 County Rd 210, Jacksonville
(904) 829-3946
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I found a piece of paper inside my chicken sandwich — completely unacceptable and unsanitary. On top of that, the mac and cheese was overcooked and dry, like it had been sitting out for hours. The quality was way below what I expect. Very disappointing experience. Won’t be coming back to this location.
Food is disgusting. Was cold , and I find plastic in the sandwich.
Do not eat there.
I need my money back
Even though it's in the gas station, this restaurant has its own section that is in the back,, which is clean and the food is always fresh.
The best Popeyes chicken! This is my favorite stop on the way to Carolina and back I always stop for my chicken, the stuff and manager are e awesome and they also give military discount.
I've tried to eat here several times and have never had a good experience at this location.
The latest attempt was for a regular chicken sandwich over two hours before they closed. They had already stopped making them for the night.
Don't go!
The chicken and biscuits were on the dry side. Great customer service!
The only saving grace for this review was the female manager with long braids, long eye-lashes and the grey shirt. She was working when I came in on Sunday, 4/13/2025. The store had NO SIDES or chicken patties or Strawberry pies. But the lady manager never said anything negative, always smiled and was very polite. She was helping with the counter and kitchen and never skipped a beat. Another manager (Chris) came in for 20 minutes and was very negative, never said anything polite or calming and was very narcissistic. A manager is supposed to deescalate tension in the work place but he ADDED to the tension with his words and actions. The lady's personality at the front counter became 'whatever' and evasive. Watching the entire situation was degrading but the lady manager with the grey shirt never changed and anything she had to say to other employees, she said away from the customers while manager Chris said things IN FRONT of customers. If I had my own establishment, I would ask the lady manager with the grey shir to work for me and operate my business b/c she was epidemy of what management SHOULD BE! My experience there was not fun but the lady manager made it as comfortable as possible. I will only come back IF she is working!!!! Thank you for being so professional...
Wait forever just to be told they won’t serve you all dark meat.
I was pleasantly surprised by the attitudes of the 3 employees there that I came in Contact with. They went above and beyond, extremely polite. I don't know the last time I've been to any food place where the employees were that personable and polite!!!!! They should train the other stores on this behavior. The area was very clean. Food as consistent and they all seemed to work well together. Good job Popeyes! Please acknowledge these employees!!!Host was AJ and date of visit was as 3/16 @1:15
Restaurantji Recommends
Nice chicken but very slow. Charged our car and still had to wait for food.
It's not KFC, so I give it a 👎
Guy at the counter bltantly didnt wanna deal with my $128 order, i have a lot of kids- then they managed to not give 2 of my kids meals at all missing the entree and side entirely. Called for management, voicemail of course, no call back no concern at all. You give a fast food place a hefty order and they literally do not care. Thanks for nothing popeyes.
I hope I’m reviewing the right location, Popeyes in the Travel Center on 210. I can’t say enough great things about AJ, the employee who waited on me. He was so polite, intelligent, and customer-oriented. His sense or urgency was on point as well. I wish all young people had a work ethic like AJs. He’s a keeper, Popeyes. I hope y’all are taking care of him, because believe me, he takes care of your customers.
Avoid this branch if you care about quality—their fries and chicken are excessively greasy and oily.
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