The restaurant was not as expected, reservation required, and casual dress are a joke, children, everywhere, sticky tables, shortstaffed However, the hostess was very nice and very attentive. The food was delicious and well-made; however, highly overpriced for the portion sizes. It was a disappointment overall but I was starving and exhausted from a long travel. It was an experience, but no thank you I will not be going back.  my advice will be focused on the restaurant and customers signing in more than the people on the bar not everyone drinks.
NORMA JEAN
We had the best food and service while dining at Shor Seafood Grill. Food was delicious and the chef came over to our table to discuss the food allergies.
Patricia Erdmann - Saenz
Recently stayed for work conference. My room had bugs crawling on bed…they changed my room on the last night and told me they would call me with results of Ecolab coming to inspect the room. Still nothing and I tried calling several times, once person answered and transferred me to a manager voicemail!!!! Pool not heated as advertised and water not clean …pool definitely not kept up. No offer to knock anything off my bill for all the inconvenience of having to switch rooms and the worry I have about being infected with bedbugs!!!! HORRIBLE place and I would NEVER go back!!!!
Terence
Service was great. We had a large (11) group and our server handled it very well. The food was pretty bad. Cold fries and in general pretty unappetizing across the board.
Gregory
The service was great when the waitress had time to interact with us, need more people on a day like Valentine Day! Wow!! Food was great better than expected. I will be back soon.
Vicki
It was closed! Even though we had a confirmed reservation, which we reconfirmed through Open Table. Nobody contacted us in advance. And I don't how there was such a disconnect between Open Table and the restaurant. Extraordinary mismanagement at the hotel level, the restaurant level, and the role of Open Table in creating this fiasco.
Lisa
Booked on line for a job interview. Got to the hotel/restaurant and it was CLOSED. Why? Don't know. Looked great with the interviewer. Jacksonville is a toilet, don't go there.
Tanang “Blkbuttafly” Strachan-Williams
I want to thank Jorge for above & beyond and superb excellent customer service and support! He gives customer service a good name. The many times that we enjoyed our experiences at the Shor Tarven was thanks to Jorge. The food & drinks were delicious every single time. I was at the Hyatt Regency for our National Elk IBPOEW Convention and the Shor Tavern was our go to for breakfast, lunch & and dinner! I recommend this lovely establishment and I also hope you get to have to Jorge Experience which equals excellent customer care!
Atmosphere: 5
Food: 5
Service: 5
IraBfromCSG
Decent food with acceptable service at a reasonable price. Very convenient if you're staying in the hotel, otherwise it's likely not a destination restaurant.
Desmone Battle Sr.
Service was terrible. I don't know if it was my server or the entire staff but I will never be back. There are much better places in the area in walking distance from here
Fish and chips consisted of panko coasted fish fingers, not a filet of cod as expected. Cole slaw good, waffle fries seemed to be frozen ones. Chicken sandwich was "justOK" per husband. Very disappointing for a Hyatt Property!
John Wimsatt
Very disappointed. First, it’s an unsafe area. I went to look at the riverfront and too many homeless people standing around to enjoy it.
For $345 a night, you’d think the air conditioner would work.
The bed was horrible. My back hurts.
I was expecting more, but I guess not.
LeslieS
Dinner was as if with family. Able was our waiter who was ready to help guide us through the welcoming menu. He provided frank comments that help guide us in our selections...he was on target! His helpfulness was so much appreciated as insightful, we asked about local shopping recommendations because we were in search of a special Florida item....we were on vacation. Since he was not 100% confident, he requested permission and subsequently summoned support from William Hornsby, Assistant Outlets Manager at this Hyatt. William was as friendly and helpful as any person could be! We talked about his time in Ohio and elsewhere. He offered a couple markets for us to visit in the morning prior to our departure from Jacksonville. In addition, he offered us a small gift of a related item to take home. We stopped the next morning at one of the markets he suggested and found exactly what we were looking for. I'm not sure what he or Able could have done to make our first visit here more enjoyable! My only hope is the senior management at the Hyatt Regency Jacksonville sees this...it is well deserved! I have been a Diamond/Globalist member with Hyatt for nearly 30 years and this is why! Just when you think you might be numb to great service, folks like Able and William enter your travels and make a lasting impression!
Ross Hunter
Best fried chicken I've had in 42 years with my chicken waffles. And best Mojito
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Loaded Waffle Fry 14
jane brown
I met friends at Shor for lunch. I am being generous with the two-star review. There were only four tables occupied, yet it took 10 minutes just to get water. One reason for the sluggish service was that one employee read his phone the entire time we were there. He never even looked up. With mediocre food and almost no service, it was an easy decision to be one-and-done with Shor.
The restaurant was not as expected, reservation required, and casual dress are a joke, children, everywhere, sticky tables, shortstaffed However, the hostess was very nice and very attentive. The food was delicious and well-made; however, highly overpriced for the portion sizes. It was a disappointment overall but I was starving and exhausted from a long travel. It was an experience, but no thank you I will not be going back.  my advice will be focused on the restaurant and customers signing in more than the people on the bar not everyone drinks.
We had the best food and service while dining at Shor Seafood Grill. Food was delicious and the chef came over to our table to discuss the food allergies.
Recently stayed for work conference. My room had bugs crawling on bed…they changed my room on the last night and told me they would call me with results of Ecolab coming to inspect the room. Still nothing and I tried calling several times, once person answered and transferred me to a manager voicemail!!!! Pool not heated as advertised and water not clean …pool definitely not kept up. No offer to knock anything off my bill for all the inconvenience of having to switch rooms and the worry I have about being infected with bedbugs!!!! HORRIBLE place and I would NEVER go back!!!!
Service was great. We had a large (11) group and our server handled it very well. The food was pretty bad. Cold fries and in general pretty unappetizing across the board.
The service was great when the waitress had time to interact with us, need more people on a day like Valentine Day! Wow!! Food was great better than expected. I will be back soon.
It was closed! Even though we had a confirmed reservation, which we reconfirmed through Open Table. Nobody contacted us in advance. And I don't how there was such a disconnect between Open Table and the restaurant. Extraordinary mismanagement at the hotel level, the restaurant level, and the role of Open Table in creating this fiasco.
Booked on line for a job interview. Got to the hotel/restaurant and it was CLOSED. Why? Don't know. Looked great with the interviewer. Jacksonville is a toilet, don't go there.
I want to thank Jorge for above & beyond and superb excellent customer service and support! He gives customer service a good name. The many times that we enjoyed our experiences at the Shor Tarven was thanks to Jorge. The food & drinks were delicious every single time. I was at the Hyatt Regency for our National Elk IBPOEW Convention and the Shor Tavern was our go to for breakfast, lunch & and dinner! I recommend this lovely establishment and I also hope you get to have to Jorge Experience which equals excellent customer care!
Atmosphere: 5
Food: 5
Service: 5
Decent food with acceptable service at a reasonable price. Very convenient if you're staying in the hotel, otherwise it's likely not a destination restaurant.
Service was terrible. I don't know if it was my server or the entire staff but I will never be back. There are much better places in the area in walking distance from here
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
Fish and chips consisted of panko coasted fish fingers, not a filet of cod as expected. Cole slaw good, waffle fries seemed to be frozen ones. Chicken sandwich was "justOK" per husband. Very disappointing for a Hyatt Property!
Very disappointed. First, it’s an unsafe area. I went to look at the riverfront and too many homeless people standing around to enjoy it. For $345 a night, you’d think the air conditioner would work. The bed was horrible. My back hurts. I was expecting more, but I guess not.
Dinner was as if with family. Able was our waiter who was ready to help guide us through the welcoming menu. He provided frank comments that help guide us in our selections...he was on target! His helpfulness was so much appreciated as insightful, we asked about local shopping recommendations because we were in search of a special Florida item....we were on vacation. Since he was not 100% confident, he requested permission and subsequently summoned support from William Hornsby, Assistant Outlets Manager at this Hyatt. William was as friendly and helpful as any person could be! We talked about his time in Ohio and elsewhere. He offered a couple markets for us to visit in the morning prior to our departure from Jacksonville. In addition, he offered us a small gift of a related item to take home. We stopped the next morning at one of the markets he suggested and found exactly what we were looking for. I'm not sure what he or Able could have done to make our first visit here more enjoyable! My only hope is the senior management at the Hyatt Regency Jacksonville sees this...it is well deserved! I have been a Diamond/Globalist member with Hyatt for nearly 30 years and this is why! Just when you think you might be numb to great service, folks like Able and William enter your travels and make a lasting impression!
Best fried chicken I've had in 42 years with my chicken waffles. And best Mojito
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Loaded Waffle Fry 14
I met friends at Shor for lunch. I am being generous with the two-star review. There were only four tables occupied, yet it took 10 minutes just to get water. One reason for the sluggish service was that one employee read his phone the entire time we were there. He never even looked up. With mediocre food and almost no service, it was an easy decision to be one-and-done with Shor.
Atmosphere: 2
Food: 2
Service: 1
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