Starbucks
Host Marriott/Starbucks Coffee, 2400 Yankee Clipper Dr, Jacksonville
(904) 521-1967
Recent Reviews
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They are obnoxious entitled and rude I have 100s of friends that travel for buisness and I will make sure to share this evaluation with every single 1 of them on every networking platform.
Absolutely disgusting behavior.
Atmosphere: 1
Food: 1
Service: 1
One of the worst Starbucks you could ever want to order from. This is an AIRPORT, not a SHOPPING MALL. There was only 1 person working and making drinks---and their only speed was SLOW. Do NOT try to order here unless you have 20-25 minutes to relax in a line and wait even longer for your order to be made. Understaffed and too SLOW for an AIRPORT ! Waste of time if in a hurry---which most people are at an AIRPORT. Serious management attention needed here to support the 1 employee burdened with a long line of demanding customers in a hurry. Needs more staff and faster service. Sorry for the rant---we had to board our flight and never got our order.
Atmosphere: 3
Food: 3
Service: 1
I don't expect to get the best Starbucks service at an airport but when a drink is made incorrectly and a customer service person rolls their eyes when asked to fix it and doesn't offer to remake it, there is a problem management needs to address. I was so irritated I ended up telling them to forget it and threw the drink out.
I got the shaken hazelnut espresso which has always been good. But when I got it, it tasted so watered down. I didn’t want to go back and ask for a new one since I had such a bad experience with the girl making the drinks. I had asked her for a water at one point and 10 minutes went by without getting some water from her. I didn’t even ask for ice. I printed her again and this time there was no answer. I was so thirsty after eating one of the Perfect Peanutbutter bars I really could have used some water and I was so nice about it. When one of the other girls came along, I asked her and she made some water for me right away. The other girl completely ignored me. She was an African American woman with a few blonde strands in her braids. It might benefit the company to have a conversation with her to button up her customer service skills.
Atmosphere: 1
Food: 1
Service: 1
This coffee costs too much for them to mess up the orders. My last white chocolate mocha was so sweet it tasted like a hot chocolate vice a cup of coffee. Please follow your own ingredients.
Atmosphere: 3
Service: 2
Great experience!!
Atmosphere: 5
Service: 5
I recently ordered an iced caramel macchiatto with whipped cream and did not get what I wanted. The lack of attention to detail is incredibly frustrating, particularly when I, as a flight crew member, am looking forward to a meal or drink after a long day of travel.
Atmosphere: 3
Food: 1
Service: 2
Worst service ever !!! Rude and disrespectful people . Horrible people working at this location.
Atmosphere: 1
Food: 1
Service: 1
Employees are extremely unpleasant, I don’t mind the wait as it can be busy in the airport but it’s not hard to be a decent human and at least pretend you like your job. Seems training is needed.
Atmosphere: 1
Food: 1
Service: 1
Usually I love Starbucks and never have any issues, however I got my drink after waiting half an hour and it wasn’t right. I asked the worker to remake it and she wouldn’t. I ordered a strawberry Açaí refresher and it came without strawberry’s and there was almost no flavoring. 95% water. If I’m paying 6$ I want more than flavored water :(
Restaurantji Recommends
Horrible, they said they didn’t have venti cups and gave me a grande they didn’t want to return me the money because purchase in the app they refused to give me the difference in another cup made me wait 5 minutes and gave me the venti that I order, just ridiculous ?
Atmosphere: 1
Food: 1
Service: 1
Horrible, they said they didn’t have venti cups and gave me a grande they didn’t want to return me the money because purchase in the app they refused to give me the difference in another cup made me wait 5 minutes and gave me the venti that I order, just ridiculous ?
Atmosphere: 1
Food: 1
Service: 1
Very unfriendly staff. I ordered an Americano and it tasted horrible.
Service: 1
Longest wait ever. Not a long line, but everyone waited forever for their order. I ordered a hot tea and it took 20 minutes to get it!!
Atmosphere: 2
Food: 3
Service: 1
I really don’t enjoy sarcasm with my coffee….. hire people that actually enjoy what they do.
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