Steak 'n Shake
9560 Regency Sq Blvd N N, Jacksonville
(904) 725-5175
Recent Reviews
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Beef tallow makes a huge difference!
Food: 5
Service: 5
Kiosk orders only so service is kind of taken out of the equation. Food is always consistent. Shakes are good and always consistent.
Atmosphere: 5
Food: 5
Service: 5
Also, the birthday shake is super delicious!
Atmosphere: 5
Food: 5
Service: 5
As of today I put a order in, and the person and drive to going to tell me what I said and call me a lie with his attitude, this place is horrible with its service it need to be closed immediately
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hamburger
If someone gives you a gift card and cash. Don't give them a gift card back with a balance. Be smarter
Food: 4
Service: 2
Recommended dishes: Steak Burger, Hamburger
The shakes here are pretty good. I usually get them during happy hour(2-5 pm). The line can be quite long, but it is worth the wait.
I recently went for a cheese burger. Unfortunately, it was luke warm as well as the fries. I am wondering if that is because I went in the evening. I bet they precook everything at night and then just stick in the microwave. Smh. Maybem I will try again during the middle of the day, just to see what happens.
Atmosphere: 4
Food: 3
Service: 3
The interior is filthy, sodas are flat, tea was old and disgusting. Burgers were grease filled and the fries were not seasoned. Took a few mins waiting at the counter and shouting to get any assistance. Scanning a receipt to get your drink is also RIDICULOUS. Stay away.
Atmosphere: 1
Food: 2
Service: 2
Awesome food 😋
Atmosphere: 5
Food: 5
Service: 5
Great friendly service good food. Clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Burger, Frisco Melt
Amazing! Me and my girlfriend’s shake came out splendidly! I will come here once every three months!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Got those kiosk Menu computers now Absolutely ridiculous that I have to have a receipt to get refills. Got like a little kiosk thing going when you have to scan your receipt to get a drink in the first place locks the soda machine out. customer service was trash. Bathroom was dirty. Food was good. I feel like the burgers have gotten smaller
Atmosphere: 2
Food: 3
Service: 1
Not very clean, took forever to get our food that wasn't correct and over cooked chicken. Brought my friends from out of the country here and needless to say a terrible experience.
Atmosphere: 2
Food: 1
Service: 2
Always fresh, quick and open late!💜
Food: 5
Service: 5
This place looks like they are closing soon.
Atmosphere: 1
Food: 2
Service: 2
I waited about 20 minutes in line, just for a Reese’s milkshake & Md fries, & when we finally got to the window the cashier said ‘cookies & cream & a lg fry?’ We said, ‘No, a Reese’s shake & a md fry’, he looked super confused & said ‘I can add a Reese’s shake, so a Cookies & Creme, lg fry, Reese’s shake & md fry?’ So we said ‘there was never a cookies & creme & a lg fry, that’s not what we ordered. He closed the window on us & looked so confused.
I asked for my card & just left because I feel it would have taken longer for him to understand that that isn’t what I ordered & make the correct shake. This place is absolutely absolute ludicrous, go to Sonic instead.
Atmosphere: 1
Food: 1
Service: 1
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