This location is absolutely one of the worst! I ate here twice in the last two weeks. Both times they got my order wrong. This last time (today) i waited for 15 mins at the drive through window. When i asked the person at the window what was going on she shrugged and said “ we’s busy”. No apologies, nothing then I drove off and found both my wife and my burger were totally wrong. Trashy place with very poor customer service
Atmosphere: 1
Food: 1
Service: 1
MARK AYERS
Get ready for great food!
Atmosphere: 5
Food: 5
Service: 5
Heloise Youngblood
It was dirty all around. The floor was so wet I almost slipped. The restroom was disgusting, and the soda machine looked like it hadn’t been cleaned in a long time.
Atmosphere: 1
Food: 4
Service: 4
Stacy Williams
Not having a person to place an order is so unordinary. The floor needed a good mop, but no staff were available. 3 people total. There was no soap in the men's bathroom. The bathrooms, tables, windows were all dirty. 2 fountain drinks were not available. Even a container which held the ketchup was dirty. This location needs a good manager and more staff to do the job. The staff there work hard. They are overlooked and overworked. I did not want to add photos. It was bad.
Atmosphere: 1
Food: 4
Service: 3
Ronnie Baublitz
Every single time I order from this place with Grubhub or DoorDash there’s always something missing from the order. Usually it will be an entire meal like the last few times I have ordered from them. Also the food is always cold by the time you receive it.
Amit Armogan
Rude staff and wouldn’t take my order worst steak and shake
Neale Thomas
The staff were very customer focused and attentive. The food is delicious and ata surprisingly reasonable price. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Yorick Sun
Even though we asked Ketchup at the order box and window，we still didn't get any of it. Whole fries are all over the paper bag. It's typical steak and shake for sure.
Atmosphere: 1
Food: 2
Service: 1
Constance Newbauer
It is your regular Steak n Shake with sorta clean restrooms & tables ... but with a FABULOUSLY GREAT staff!
Atmosphere: 3
Food: 4
Service: 5
Laura Lamb
Wow! This is probably the best Steak n' Shake I have ever been to. We ordered for pickup through the drive-thru and it was quick as could be. The staff were extremely friendly and efficient and the food was fresh, delicious, and well presented.
Love their food. I’ll go out of my way for it. Everything else is ok.
Atmosphere: 3
Food: 5
Service: 3
Drew
This place is trash. Burgers seemed like the meat was steamed and it had the faint smell of raw beef. Luckily I didn’t get sick. The bun was obviously prepared cold. Even McDonald’s has warm bread.
There is literally is no service here. You need to use a kiosk to order, which I’m not complaining about. They even ask for a tip, haha. The drink machine situation is odd. You need to scan a code each time. I guess they’re trying to cut costs. Hopefully they can buy a bread toaster someday.
The employees were clowning around. I don’t really care for stuff like this but they obviously didn’t care much about their jobs and it shows.
The bathroom was dirty and out of soap.
The best part about this restaurant is that there are plenty of other options nearby.
Atmosphere: 1
Food: 2
Service: 1
ROLLINE SULLIVAN
Drive thru is pretty fast, definitely better spot than the one near Regency area. Food is good and shakes are great! And they offer 5.99 value meals still!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Garlic Double Steakburger
Mark Baune
The burger and fries were good but there were three employees right outside the front door smoking marijuana. I called the police.
This location is absolutely one of the worst! I ate here twice in the last two weeks. Both times they got my order wrong. This last time (today) i waited for 15 mins at the drive through window. When i asked the person at the window what was going on she shrugged and said “ we’s busy”. No apologies, nothing then I drove off and found both my wife and my burger were totally wrong. Trashy place with very poor customer service
Atmosphere: 1
Food: 1
Service: 1
Get ready for great food!
Atmosphere: 5
Food: 5
Service: 5
It was dirty all around. The floor was so wet I almost slipped. The restroom was disgusting, and the soda machine looked like it hadn’t been cleaned in a long time.
Atmosphere: 1
Food: 4
Service: 4
Not having a person to place an order is so unordinary. The floor needed a good mop, but no staff were available. 3 people total. There was no soap in the men's bathroom. The bathrooms, tables, windows were all dirty. 2 fountain drinks were not available. Even a container which held the ketchup was dirty. This location needs a good manager and more staff to do the job. The staff there work hard. They are overlooked and overworked. I did not want to add photos. It was bad.
Atmosphere: 1
Food: 4
Service: 3
Every single time I order from this place with Grubhub or DoorDash there’s always something missing from the order. Usually it will be an entire meal like the last few times I have ordered from them. Also the food is always cold by the time you receive it.
Rude staff and wouldn’t take my order worst steak and shake
The staff were very customer focused and attentive. The food is delicious and ata surprisingly reasonable price. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Even though we asked Ketchup at the order box and window，we still didn't get any of it. Whole fries are all over the paper bag. It's typical steak and shake for sure.
Atmosphere: 1
Food: 2
Service: 1
It is your regular Steak n Shake with sorta clean restrooms & tables ... but with a FABULOUSLY GREAT staff!
Atmosphere: 3
Food: 4
Service: 5
Wow! This is probably the best Steak n' Shake I have ever been to. We ordered for pickup through the drive-thru and it was quick as could be. The staff were extremely friendly and efficient and the food was fresh, delicious, and well presented.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Love their food. I’ll go out of my way for it. Everything else is ok.
Atmosphere: 3
Food: 5
Service: 3
This place is trash. Burgers seemed like the meat was steamed and it had the faint smell of raw beef. Luckily I didn’t get sick. The bun was obviously prepared cold. Even McDonald’s has warm bread.
There is literally is no service here. You need to use a kiosk to order, which I’m not complaining about. They even ask for a tip, haha. The drink machine situation is odd. You need to scan a code each time. I guess they’re trying to cut costs. Hopefully they can buy a bread toaster someday.
The employees were clowning around. I don’t really care for stuff like this but they obviously didn’t care much about their jobs and it shows.
The bathroom was dirty and out of soap.
The best part about this restaurant is that there are plenty of other options nearby.
Atmosphere: 1
Food: 2
Service: 1
Drive thru is pretty fast, definitely better spot than the one near Regency area. Food is good and shakes are great! And they offer 5.99 value meals still!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Garlic Double Steakburger
The burger and fries were good but there were three employees right outside the front door smoking marijuana. I called the police.
Atmosphere: 1
Food: 4
Service: 1
Not great, won't be back
Atmosphere: 2
Food: 2
Service: 1
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