Steak 'n Shake

10661 San Jose Blvd, Jacksonville
(904) 886-3484

Recent Reviews

buyer reviewer

Awesome as always! This store is absolutely amazing! You might have to wait a few minutes, nothing ridiculous. It's always worth it. Made fresh, hot fries everytime! Great Steak and Shake.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steakburger 'N Fries, Grilled Burnt Hotdog, Supposed to Be Chili, Classic Burger, All You Can Eat Pancakes, Onion Rings, Side of Cheese Sauce, Cheese Fries, Steak, Bacon Cheeseburger Fries and Cotton Candy Shake, Triple Cheeseburger, Chili, Birthday Cake, Triple Steakburger

Debbie Smith

Everything was fantastic!! Very clean, exceptional customer service, staff and food was amazing!! It was great meeting Crystal and Storm today thank you both for a delicious meal and excellent service!! We will be back very soon.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steakburger 'N Fries, Classic Burger, Steak

Yo

Shakes are questionable. They either taste like spoiled milk and we ask for a remake or refund or they don’t put any candy pieces in them and if you ask for extra they won’t do it. Food tastes like straight up butter. Also the employees are rude as well as disrespectful whenever we ask for a remake. And they also make the shakes really watery. They don’t care about their job nor the customers opinions. The only food that seems safe to eat is the fries.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Cheese Fries

Matt Atkins

You order your food from a kiosk. The burger was good but the fries were under cooked. The facility was clean.

Nick Versteegh

Everyone was kind and the food/drink came out quick. Not too much customer interaction on the staff’s part though as the kiosk at the front takes your order.The interior of the restaurant wasn’t the cleanest but I’ve seen dirtier and the bathroom was fairly well kept.This is the first time I’ve ever eaten at Steak’nShake and out of all the ‘steak burger’ options out there this is my least favorite. I would liken this to a White Castle caliber meal as opposed to a Wendy’s.The fries were reminiscent of Freddy’s shoelace fries.The shakes are on the thinner side and are more diner style than Freddy’s or Culver’s.In the end, the burger was just not my cup of burger tea.

Atmosphere: 3

Food: 3

Service: 5

Recommended dishes: Classic Burger, Cheese Fries, Birthday Cake

Nichole Jackson

Love the shakes

Jimmy Bollettieri

Always great service but yesterday went to this location and there was a gentleman named storm working the drive thru,he was exceptional,great service and great personality,he is a valuable asset to this

Atmosphere: 5

Food: 5

Service: 5

L

I can't believe how terrible my food was. ? I ordered a garlic butter burger ? and I guess I was foolish to think the meal was seasoned with with dry herbs ? that made the flavor come alive. No the burger was drenched in butter. The bun was soaking wet and the wrapping was completely transparent! I absolutely wouldn't recommend this meal. The only item I'd consume is a shake but even that's questionable. I can't recommend this establishment at all. I believe there has to be some sort of health code violation for serving anyone something so awful.

Atmosphere: 1

Food: 1

Service: 3

Vickie Eichelberger

It's just a fun place to eat. Service, atmosphere and food are great. And not bad prices for what you get!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Triple Steakburger, Oreo on Chocolate Shake, Steakburger 'N Fries, Supposed to Be Chili, Classic Burger, Nutella, All You Can Eat Pancakes, Onion Rings, Cheese Fries, Steak, Sundaes, Hot Fudge or Strawberry Sundae, Chicken Fingers, Chili Mac, Frisco Melt, Frisco, Grilled Cheese Sandwich, Chili, Birthday Cake

Shawntah

Lady called every name at my table, got to my name called the number on the ticket someone else picks up my food & her excuse “if your name is difficult we call numbers”, not acceptable to me, if you can’t pronounce you should be on the intercom at all in my

Atmosphere: 3

Food: 2

Service: 1

J

Drove through at 9pm. We dont have shakes right now. The restaurant is literally called steak and shake! They dont close till 10pm. They didnt want to clean the shake machine again. Terrible customer service! This is why the Whataburger across the street is taking all your business! Its a joke, steak and SHAKE lol. Im sure your owner would not appreciate this awful customer service. Why be open till 10 even if your staff are too lazy to clean the shake machine. I love steak and shake burgers, but Im done going to establishments that have all raised their prices, but customer service and food quality are worse than ever. Why do you think Chic-fil-a is killing everyone?

Atmosphere: 1

Food: 1

Service: 1

James Rainey

Stopped in for a late Sunday lunch. Food and service were great!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Onion Rings, Frisco Melt, Triple Cheeseburger

Frank Wice

The lady that waited on us was fantastic she seemed to really enjoy her job. It was a pleasure to be waited on by

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak, Chili

Tyler Lewis

So a place called Steak and Shake says that they don't have any Shakes at all?? Not sure if they actually ran out of one of the two things in their name or if they were too lazy to give me one but this is ridiculous.

Michael Wright

I waited in the drive thru for over 30 minutes for my meal. Not to mention the fact that I watched cook get upset at the drive thru window attendant for forgetting to give me my order, plus she was talking and on her phone. I was late to work on my second job because of the foolishness. Do not support this location.

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Triple Steakburger

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