Steak 'n Shake
9431 Philips Hwy, Jacksonville
(904) 519-9913
Recent Reviews
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Who ever made this Nutella shake 2.22.25 at noon does not know how to make shakes this is going to the trash. Waste of money I suggest going to a different steak n shake for nutella shakes!
Atmosphere: 3
Food: 1
Service: 1
The food was good. You won't be disappointed.. 🤗
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, French Fries
You need to hire more people! Ridiculously long wait on a Friday night because only two people were manning the entire shop.
They were doing the best they could but management really needs to step up
Always so good!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Cheese Fries
Very hard young lady which is asst manager was running the whole show because nobody wants to work weekends
Atmosphere: 5
Food: 5
Service: 5
The manager just blessed me with a free milkshake for having to wait on a uber. He was nice and professional he had a red shirt on and yall need hire more men like him. He takes his job seriously. Thanks again
Atmosphere: 5
Food: 5
Service: 5
Mr. Storm has an impeccable amazing customer services thank you keep up the great work. We need more people like him in this world when it comes to customer service.
Atmosphere: 5
Food: 5
Service: 5
This place just needs a huge makeover as it looks so rough inside and dirty.
Atmosphere: 1
Food: 4
Service: 3
They aren't using the drive thru. The food is good. The lobby smells like piss.
Atmosphere: 2
Food: 5
Service: 3
Excellent and professional service from a gentleman named Storm in the drive through. Well spoken, polite, and extremely personable. How all employees everywhere should be. Great respect 👍
Restaurantji Recommends
Just went thru drive through, you didn't give me the fries with either order and the burgers were cold and flavorless... Hard to imagine a worse burger place.
Atmosphere: 1
Food: 1
Service: 1
One step up from McDonald's (barely). Place has drastically declined over the years. Burger was bland. Fries were good. Service is non-existent as now you have to place an order at kiosk and no table service. Could use good cleaning.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: French Fries
Classic steak and shake. Service. The staff is always friendly and helpful. I love how everything is made fresh to order.
Atmosphere: 5
Food: 5
Service: 5
Very fresh food but long wait to pay when leaving
Atmosphere: 5
Food: 5
Service: 5
Excellent food every time and the staff is so awesome, will be back again.!!
Atmosphere: 5
Food: 5
Service: 5
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