You have to go through the line and pay before they will let you use the restroom to wash your hands. The key is on a cup you have to carry, and they handle this cup with the SAME GLOVES they make your food with. GROSS.
Atmosphere: 1
Food: 2
Service: 2
Tori Frame
It would be easier to rob a bank than pickup the sandwich I placed a mobile order for. I get people walking in and taking someone else’s food but when I’m showing you my order and that it was supposed to be ready and you only have one sandwich ready, it should not be that difficult to connect the dots.
Hunter Reid
One employee with a bad attitude can ruin every review category for the entire team. To the “sandwich artist” that got upset with me because you put the wrong ingredient on my food, I hope you have a better day.
Atmosphere: 1
Food: 1
Service: 1
Malcolm S.
The food was fine. It was the lady who was there to start off the morning with an attitude when I had questions about pricing and how fresh the food was. They already didn't open on time and she ignored me when I first came up to the store. I have money. I wanted a sandwich... a foot long But she threw a stank face my way and seemed rather reluctant to answer my questions. I don't eat subway a lot at all but this was kinda more towards how I was greeted (not literally) just the hostility of me trying to make sure I was getting what I was paying for was uncalled for. Also how are y'all out of bread when you just opened.
Kei Kei Jackson
On any typical day coming in this establishment has been a headache and a nuisance sometimes when you trying to just get a simple sandwich inappropriate time frame.. But today that all changed, Ms Regina, with the praise the welcoming and their polite demeanor set the tone soon as I walk through the door all the way to cashing out at the end. The team she had with her did a great job, and I was in and out of there as how it always should be.. most of the subways in the area only staff with one maybe two people. This location always has three people but it's the slowest one in Jacksonville's... But today show it can be done and I appreciate the urgency and the teamwork they put in to get us in and out on a beautiful day.. Thank you Mrs Regina You help remind me why I will come back to eat here .
Atmosphere: 5
Food: 5
Service: 5
Alex Avalos
I had an italian, always delicious and healthy choice !
Atmosphere: 5
Food: 5
Service: 5
Cool Ude
8-06-23. Night shift. I came to the door at 9:40pm. The door is locked I called and asked why they were closed so early. The lady replied its busy. I told her I was just at the door and they had 1 customer inside while door locked. I asked if they can get me in for 1 sub and she replied they are closed. I wasn't trying to argue but state of it say 9 that you close why close so early. She hung up on me. The customer is always right and this location should stay open to the time it reads. If closing is at 830 post it. It seems like it's at the convenience of the worker while collecting pay. This need to change. They also came out the door all three of them. It was 1 female and 2 males they opened the door and waved at me. That's not acceptable at all. This was between 8:30-8-45pm. I honestly feel offended by them coming out and waving at me.
Atmosphere: 1
Food: 1
Service: 1
MicroBoss (Microboss)
They somehow ran out of cucumbers around 1pm. Which insane for a subway to run out of a main ingredient in the middle of the day.P.s I wasn't informed they run out and I only had 3 ingredients so only having 2 ingredients doesn't make my sandwich taste that good.
Atmosphere: 3
Food: 2
Service: 4
Charlie Brickham
Every time I go (it’s super close to my house & I have a ton of giftcards), I think “it can’t possibly be as bad an experience as it was last time,” and every time I am proven wrong. I can say with certainty that my experiences here have been consistently terrible. ??
Chelsea Brickham
Every time I go (it’s super close to my house & I have a ton of giftcards), I think “it can’t possibly be as bad an experience as it was last time,” and every time I am proven wrong. I can say with certainty that my experiences here have been consistently terrible. ??
I have been to this Subway several times with good service and good food. This morning was the absolute opposite. Upon entering I was not greeted while the only worker that I saw was preparing bread. I didn't have on my glasses so I ask. You do serve breakfast sandwiches correct because I don't have my glasses. She didn't say anything I asked again and she said "yes if you look". I said I don't have my glasses and I don't see it. She then pointed to the board with the breakfast menu which is smaller then the main menu, easy to overlook. I left without ordering. I went back in to ask for a manager and was told they were not yet in. I will follow up with a call to the store. I applaud and review good service as equally as I write on terrible service. This young lady Kelsey was incredibly rude and needs some training on customer service.
Service: 1
Beverly Stevens
Very good service, love subway
Autum S.
Out of bread -_- at 3:00pm. Literally key ingredient for 98% of their menu. Poor management? Poor planning? Not sure.
B. Starr Lyon
My family eats here at least once per week. Often we use Uber Eats. Tonight Uber and their driver completed messed up my order. Uber Eats customer support sucks! They wouldn't give me a refund! I went to Subway to reorder our food... told them what happened and they hooked me up! Thank you to the team working tonight for the assist!
Starr Meidling
My family eats here at least once per week. Often we use Uber Eats. Tonight Uber and their driver completed messed up my order. Uber Eats customer support sucks! They wouldn't give me a refund! I went to Subway to reorder our food... told them what happened and they hooked me up! Thank you to the team working tonight for the assist!
You have to go through the line and pay before they will let you use the restroom to wash your hands. The key is on a cup you have to carry, and they handle this cup with the SAME GLOVES they make your food with. GROSS.
Atmosphere: 1
Food: 2
Service: 2
It would be easier to rob a bank than pickup the sandwich I placed a mobile order for. I get people walking in and taking someone else’s food but when I’m showing you my order and that it was supposed to be ready and you only have one sandwich ready, it should not be that difficult to connect the dots.
One employee with a bad attitude can ruin every review category for the entire team. To the “sandwich artist” that got upset with me because you put the wrong ingredient on my food, I hope you have a better day.
Atmosphere: 1
Food: 1
Service: 1
The food was fine. It was the lady who was there to start off the morning with an attitude when I had questions about pricing and how fresh the food was. They already didn't open on time and she ignored me when I first came up to the store. I have money. I wanted a sandwich... a foot long But she threw a stank face my way and seemed rather reluctant to answer my questions. I don't eat subway a lot at all but this was kinda more towards how I was greeted (not literally) just the hostility of me trying to make sure I was getting what I was paying for was uncalled for. Also how are y'all out of bread when you just opened.
On any typical day coming in this establishment has been a headache and a nuisance sometimes when you trying to just get a simple sandwich inappropriate time frame.. But today that all changed, Ms Regina, with the praise the welcoming and their polite demeanor set the tone soon as I walk through the door all the way to cashing out at the end. The team she had with her did a great job, and I was in and out of there as how it always should be.. most of the subways in the area only staff with one maybe two people. This location always has three people but it's the slowest one in Jacksonville's... But today show it can be done and I appreciate the urgency and the teamwork they put in to get us in and out on a beautiful day.. Thank you Mrs Regina You help remind me why I will come back to eat here .
Atmosphere: 5
Food: 5
Service: 5
I had an italian, always delicious and healthy choice !
Atmosphere: 5
Food: 5
Service: 5
8-06-23. Night shift. I came to the door at 9:40pm. The door is locked I called and asked why they were closed so early. The lady replied its busy. I told her I was just at the door and they had 1 customer inside while door locked. I asked if they can get me in for 1 sub and she replied they are closed. I wasn't trying to argue but state of it say 9 that you close why close so early. She hung up on me. The customer is always right and this location should stay open to the time it reads. If closing is at 830 post it. It seems like it's at the convenience of the worker while collecting pay. This need to change. They also came out the door all three of them. It was 1 female and 2 males they opened the door and waved at me. That's not acceptable at all. This was between 8:30-8-45pm. I honestly feel offended by them coming out and waving at me.
Atmosphere: 1
Food: 1
Service: 1
They somehow ran out of cucumbers around 1pm. Which insane for a subway to run out of a main ingredient in the middle of the day.P.s I wasn't informed they run out and I only had 3 ingredients so only having 2 ingredients doesn't make my sandwich taste that good.
Atmosphere: 3
Food: 2
Service: 4
Every time I go (it’s super close to my house & I have a ton of giftcards), I think “it can’t possibly be as bad an experience as it was last time,” and every time I am proven wrong. I can say with certainty that my experiences here have been consistently terrible. ??
Every time I go (it’s super close to my house & I have a ton of giftcards), I think “it can’t possibly be as bad an experience as it was last time,” and every time I am proven wrong. I can say with certainty that my experiences here have been consistently terrible. ??
Restaurantji Recommends
I have been to this Subway several times with good service and good food. This morning was the absolute opposite. Upon entering I was not greeted while the only worker that I saw was preparing bread. I didn't have on my glasses so I ask. You do serve breakfast sandwiches correct because I don't have my glasses. She didn't say anything I asked again and she said "yes if you look". I said I don't have my glasses and I don't see it. She then pointed to the board with the breakfast menu which is smaller then the main menu, easy to overlook. I left without ordering. I went back in to ask for a manager and was told they were not yet in. I will follow up with a call to the store. I applaud and review good service as equally as I write on terrible service. This young lady Kelsey was incredibly rude and needs some training on customer service.
Service: 1
Very good service, love subway
Out of bread -_- at 3:00pm. Literally key ingredient for 98% of their menu. Poor management? Poor planning? Not sure.
My family eats here at least once per week. Often we use Uber Eats. Tonight Uber and their driver completed messed up my order. Uber Eats customer support sucks! They wouldn't give me a refund! I went to Subway to reorder our food... told them what happened and they hooked me up! Thank you to the team working tonight for the assist!
My family eats here at least once per week. Often we use Uber Eats. Tonight Uber and their driver completed messed up my order. Uber Eats customer support sucks! They wouldn't give me a refund! I went to Subway to reorder our food... told them what happened and they hooked me up! Thank you to the team working tonight for the assist!