I was extremely disappointed and disgusted with the experience I had at this subway. Not only did I find hair in my sub after I got home, but when I tried to contact the store manager (Amy Newman), the number would just ring and then hang up. This level of unprofessionalism and lack of concern for the customer's satisfaction is unacceptable and I will never be returning to this subway location again.
Food: 1
Chey World
I Was Racially Profiled
Service: 1
Malcolm Livingston
Good food
Atmosphere: 5
Food: 5
Service: 5
Paul Bouillon
Went to the subway quite often. The last Eight months or so their computers were down at least three times and they would not take a card. Did not have enough cash on me. They need to get this fixed. It is ridiculous. Will not go to this store anymore!
Nae
Not sure if she is the store manager Amy or not but she is very rude unprofessional don’t believe the card Machine was down cause she was very pissed off when we walk out and came back with cash money to order.She rush you to order because she was cleaning and putting everything away for the night which was only 6:40pm and told me for my sub I’m only allowed to have 3 black olives for my 6in which is the only topping I ask for along with the meat that came with the sub I even offer to pay for more I pissed her off even more when i ask.So me and my husband left and went down the road to new kings location I had the two guys fix my sub and before I can even tell them anything the customer before me was ask ma’am is this enough of pickles for you that answer my question.Last but not least I will not return to this Location I have reach out and communicating with corporate.
Atmosphere: 1
Food: 1
Service: 1
BIGMONEY BABY
This got to be the worst subway in Jacksonville an the manager is so nasty it’s crazy fr they need to shut this place down it’s bad
Atmosphere: 1
Food: 1
Service: 1
Tijuan Perkins
I believe she is the manager very rude and unprofessional.
Annette Sanders
Amy the new manager is fantastic. The food was very fresh and the sandwich artist took pride in making my sandwich. The store looks better than it has been in the past. Very friendly and attentive. Will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Boss
Jeremy G
Decided to give this place another try because they had a banner reading "Under New Management". I was shocked to see the overall improvement in this store. The new Manager is Subway Pro for real. She is very by the book, no nonsense and super fast but apparently she was brought in from another state to clean the store up(Subway Pro for real). I will be back again.
Atmosphere: 4
Food: 5
Service: 5
Amy Sanders
They have remodeled and there is a "Under New Management" banner outside 4/23/24.There is a new management team that seems to be Subway Pro's. They were fast & on it. Food looked super fresh. Place looked a lot cleaner.
Been dining at this location on and off for a couple of months and have gotten consistently great service and EXCELLENT sandwiches from all of the staff working here.I wonder about the metal covering that blocks view of the meats. It would be nice if the company included some kind of posted signage that explains why it was installed. *However,* the quality of the meats does not seem to have changed for the worse, and I guess if it helps to preserve the freshness of the product for longer, so the company doesn't have to throw out as much, I could be okay with that.I'm all for anything that helps reduce food waste.In any case, I'm satisfied.
The employee was very rude and never apologized..I came to get lunch on 4/4/24 and I had to use the restroom first. As I was walking out 2 get my cash and coupon she used the ugliest tone cuz she thought I was using only the restroom. When n fact I advised her I was coming right back. As I said NO APOLOGY !!!!Served by 1111 @ 1:53:43. I advised her supervisor to maybe update her on customer service!!! If there was a 0 this establishment would have gotten excaltly that!!!
Atmosphere: 1
D Peel
I swear this is 3 day old bread. It legit tasted toasted, despite being 'fresh baked'. It was so gross and ROCK HARD. THREE SUBS OF TRASH. Ef delivery, ef in store. Use the other Dunn location by the 95.
Atmosphere: 1
Food: 1
HippieChick Redneck
Take out. It was slow with only one reason in the store and they were eating so service was fast. Everything was fresh and surprisingly the worker was polite. I quit patronizing this particular location about a year ago due to a worker that was rude and vulgar to a co-worker in front of myself but decided to give it another try. I was pleasantly surprised this time around and I hope the customer service stays at a 5 star rate. We are very limited out this way and it's always welcome to be served in a friendly, polite, manner.
Atmosphere: 5
Food: 5
Service: 3
Spencer Louese
worst subway i’ve been to the lady making the food has headphones in can barely hear she’s beyond stupid honestly need to shut this place
I was extremely disappointed and disgusted with the experience I had at this subway. Not only did I find hair in my sub after I got home, but when I tried to contact the store manager (Amy Newman), the number would just ring and then hang up. This level of unprofessionalism and lack of concern for the customer's satisfaction is unacceptable and I will never be returning to this subway location again.
Food: 1
I Was Racially Profiled
Service: 1
Good food
Atmosphere: 5
Food: 5
Service: 5
Went to the subway quite often. The last Eight months or so their computers were down at least three times and they would not take a card. Did not have enough cash on me. They need to get this fixed. It is ridiculous. Will not go to this store anymore!
Not sure if she is the store manager Amy or not but she is very rude unprofessional don’t believe the card Machine was down cause she was very pissed off when we walk out and came back with cash money to order.She rush you to order because she was cleaning and putting everything away for the night which was only 6:40pm and told me for my sub I’m only allowed to have 3 black olives for my 6in which is the only topping I ask for along with the meat that came with the sub I even offer to pay for more I pissed her off even more when i ask.So me and my husband left and went down the road to new kings location I had the two guys fix my sub and before I can even tell them anything the customer before me was ask ma’am is this enough of pickles for you that answer my question.Last but not least I will not return to this Location I have reach out and communicating with corporate.
Atmosphere: 1
Food: 1
Service: 1
This got to be the worst subway in Jacksonville an the manager is so nasty it’s crazy fr they need to shut this place down it’s bad
Atmosphere: 1
Food: 1
Service: 1
I believe she is the manager very rude and unprofessional.
Amy the new manager is fantastic. The food was very fresh and the sandwich artist took pride in making my sandwich. The store looks better than it has been in the past. Very friendly and attentive. Will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Boss
Decided to give this place another try because they had a banner reading "Under New Management". I was shocked to see the overall improvement in this store.
The new Manager is Subway Pro for real. She is very by the book, no nonsense and super fast but apparently she was brought in from another state to clean the store up(Subway Pro for real).
I will be back again.
Atmosphere: 4
Food: 5
Service: 5
They have remodeled and there is a "Under New Management" banner outside 4/23/24.There is a new management team that seems to be Subway Pro's. They were fast & on it. Food looked super fresh. Place looked a lot cleaner.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Been dining at this location on and off for a couple of months and have gotten consistently great service and EXCELLENT sandwiches from all of the staff working here.I wonder about the metal covering that blocks view of the meats. It would be nice if the company included some kind of posted signage that explains why it was installed. *However,* the quality of the meats does not seem to have changed for the worse, and I guess if it helps to preserve the freshness of the product for longer, so the company doesn't have to throw out as much, I could be okay with that.I'm all for anything that helps reduce food waste.In any case, I'm satisfied.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken, Rotisserie-Style Chicken
The employee was very rude and never apologized..I came to get lunch on 4/4/24 and I had to use the restroom first. As I was walking out 2 get my cash and coupon she used the ugliest tone cuz she thought I was using only the restroom. When n fact I advised her I was coming right back. As I said NO APOLOGY !!!!Served by 1111 @ 1:53:43. I advised her supervisor to maybe update her on customer service!!! If there was a 0 this establishment would have gotten excaltly that!!!
Atmosphere: 1
I swear this is 3 day old bread. It legit tasted toasted, despite being 'fresh baked'. It was so gross and ROCK HARD. THREE SUBS OF TRASH. Ef delivery, ef in store. Use the other Dunn location by the 95.
Atmosphere: 1
Food: 1
Take out. It was slow with only one reason in the store and they were eating so service was fast. Everything was fresh and surprisingly the worker was polite. I quit patronizing this particular location about a year ago due to a worker that was rude and vulgar to a co-worker in front of myself but decided to give it another try. I was pleasantly surprised this time around and I hope the customer service stays at a 5 star rate. We are very limited out this way and it's always welcome to be served in a friendly, polite, manner.
Atmosphere: 5
Food: 5
Service: 3
worst subway i’ve been to the lady making the food has headphones in can barely hear she’s beyond stupid honestly need to shut this place
Atmosphere: 1
Food: 1
Service: 1
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