Subway
9100 Merrill Road Bay, No. 9100-2, Jacksonville
(904) 744-5604
Recent Reviews
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Been here three times. every time the order was wrong, and took nearly an hour for 3 subs to be made. Don't waste your time and money.
Atmosphere: 1
Food: 1
Service: 1
Good food. One employee was not very kind to the other and seemed to be agitated. Clean floors and tables. Out of order bathrooms.
Atmosphere: 3
Food: 4
Service: 3
1 person working he looked very tired, I don’t even blame him. For taking 40 minutes to get to my sandwich. I was on my lunch break from work came back very late didn’t even get to eat my food thank you for that.
Atmosphere: 1
Food: 4
Service: 1
Good food ! And service nice workers and friendly
Atmosphere: 5
Food: 5
Service: 5
Got food poisoning from eating here woke up after having dinner here with stomach cramps nausea and a hight fever will not be returning
Atmosphere: 3
Food: 1
Service: 3
The new owners/operators of this location are not using Sunway ingredients or even following safe food practices. I'm saying this as someone who has eaten at Subways not just all over the US, but on 4 continents, and I can vouch for how consistent their products are all over the world. The 1st time I went after management change, the food was barely edible, but they were new, so I waited a few months and tried again. The sweet onion teriyaki sauce is some off brand that is not even the same color as the correct Subway sauce, they are only making 2 varieties of bread, and most of the veggies looked like they were going bad, the bell peppers in particular were turning brown. I tried, I really did, but both sandwiches went into the garbage. They were disgusting. Subway needs to reclaim this franchise.
Atmosphere: 3
Food: 1
Service: 3
The cleanest subway you'll ever eat at
5/8/25. Order #27A260C5-AE.
This was NOT what we ordered!!! All 3 subs were WRONG - wrong in every respect including substituting cheaper priced sandwiches than what were ordered. We ordered from Subway due to after dinner plans and didn’t have the time to return them for correction. This in no way excuses their screwup. We’ve ordered from this location many times in the past (even when they weren’t accepting Subway coupons like today’s order) but an error this serious means we’re done with this location. I doubt the owner cares about losing 1 more customer, though!!!!! We’ll either use the other Merrill Rd. location or the Regency location from now on. Thanks for screwing up what would have been plans for an enjoyable evening.
Don't bother with Doordash orders, they'll charge you full price for ingredients they don't have and blame it on Doordash. They'll not give you a refund.
There must have been a change in ownership because it shows!! Friendly staff fresh ingredients I am very satisfied.
Restaurantji Recommends
Great service and very nice people also gets food made quickly!
I do my evening runs to this location twice a week and i am greeted with superior service and very welcoming atmosphere! This location is nailing it in the department of costumer service and they make an effort to get to know their consumers. Id suggest these guys to anyone!
I love this place, especially since the new people took over running it... They keep everything on point every time I'm in here.
This location is owned and operated by a husband and wife team. On a few occasions, they have refused to accept Subway coupons. They agreed to accept them for a veggie sub or cold cut sub only. With the current commercials running in Jax market area for 6.99 for any foot-long subs, this location will not even accept that promotion. In an effort to maximize profits, they go very light on the meats and load up on condiments.
The store is clean and the condiments are fresh...it's too bad these owners are not customer friendly.
Sorry to break the bad news, but the new owners of this subway is trying to bleed it dry. husband and wife team worked there possibly the owners. The veggies was old the bread as well. Subway says eat fresh this new owner is bringing the company down!!! I will never never return .
Food: 1
Service: 1
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