Taco Bell
13160 Atlantic Blvd, Jacksonville
(904) 221-9255
Recent Reviews
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My friend and I frequent this location. Good food good service.
Atmosphere: 5
Food: 5
Service: 5
Earlier on our way home we went through the Drive thru and placed 2 separate orders. Then went around and parked. I went in to order, and there was I'm assuming was the manager and another employee putting up christmas trees. I went to the counter, and waited to order. A young man handed over two orders, then walked away. Another young gentleman that was working in the back also walked by and never asked if I wanted to order anything or offered to take my order. The first young man that had handed over the orders ahead of me walk by took off his gloves and proceeded to go out to the lobby. Never stopping to ask if I wanted to place an order. There was no kiosk to make an order. I finally got so disgusted that I walked out without placing an order. I can see why this particular Taco Bell has a low rating. Best thing is to order either online or through the drive-thru as if you go inside to order they will totally disregard you. The drive-through was not that busy nor was the lobby. But I guess putting up a Christmas tree or two Christmas trees takes presidents to customers
Atmosphere: 2
Food: 3
Service: 1
They locked the doors and I waited with others 26 minutes in the drive thru. NO conversation just plrase wait. I left and 8 other cars behind me as well.
Atmosphere: 1
Service: 1
I literally can’t with this damn place. I had sat there for over 15 minutes while people kept walking around and looking at me. They suck at their job and the service is terrible. It should never take 20 minutes for you to get an order when you have 6 people working in there. Do better
Atmosphere: 1
Food: 4
Service: 1
Took 21 mins to get to the speaker when I was third in line in drive through so far, still waiting as I speak.
EDIT since I got my order and whoever the girl was at the speaker absolutely should be fired. I told her I said to her previously almost 20 minutes ago that I’m here for a mobile order. And gave her my name Lindo. She forgot to turn off the microphone and said in a mocking tone “I said it already I been here 15 minutes ago mehmehmeh I’m like YES actually THANK you. And no, I’ve been here for FOURTY minutes when I’m the third car in line since I got here.” And the other two didn’t have big orders and there were 14 cars in line behind me. One honked at me because I wasn’t moving and I honked back because it’s not my fault their service is absolutely horrendous and whoever that girl was on the speaker should be fired. That’s stuff you keep to yourself not openly state on an UNMUTED microphone; I wasn’t rude in tone or anything and said i understand it’s Halloween and stuff gets busy but in no way should I be disrespected like that.
Atmosphere: 1
Food: 1
Service: 1
Went through drive thru. Gentleman taking order sounded like he didn't want to be there. We proceeded to the window where he barely spoke 2 words, looked miserable. We received our food and pulled over to make sure all was there. It wasn't. We were missing two items so we had to park and go inside. Lady at front counter apologized and gave us two missing items. Additionally, food on top was thrown in the bag and spilled all over.
Atmosphere: 3
Food: 4
Service: 2
Takes forever
Atmosphere: 1
Food: 1
Service: 1
Went through the drive-thru, very polite and patient while we gathered our order. This place has changed for the better. 👍
The guy who works on the counter is great. He even knows sign language. However, the lady who cooks was ignoring my order and I had to wait like 20 minutes for just fries and cinnamon stix? Even some customers after me got their foods first. So, I decided to ask that guy who knows ASL and he told that lady to finish my order.
Atmosphere: 3
Food: 4
Service: 2
Refuses service if your app takes too long go to any other one in a 5 minute drive and save your time
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Great food!😋 Always 'hot to order!' Respectful employees. Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
Best bean burritos in the business.
Don’t know what’s going on with TB these days. Their 5,7,9 Luxe promotion is not. More like 6,8,11. Customers be forewarned. Simply blatant false advertising. Gen Zs may swallow this thinking this is more of the business status quo but for baby boomers, this is unsat. Will promote the opposite effect especially for future promotions.
Tried the kiosk for the first time & never got my receipt texted to me. As you can see, my taco was the skimpiest ever. Don’t even give you a bag for boxes & drinks so juggling my to-go order to the car, half my order got dropped. Dropped my 1 of 2 Aquafinas again going to the house & the cap blew off this time spilling half.
They’re using an open shelf for mobile orders & deliveries. We’ll see how long this last. Other businesses have tried this until people started picking up the wrong orders.
Can’t believe TB is getting my 1 star rating ever. Based on this experience, they earned it.
Atmosphere: 3
Food: 1
Service: 3
The workers are very quick and on point with their service. Very lucky they are down the street from me
Me and my son love this taco bell and Gabby is the best. She's number one!!!
Atmosphere: 5
Food: 5
Service: 5
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