The Juicy Crab - Westside

The staff was very unfriendly. The woman at the order pickup desk completely ignored us, and even when she heard we were there to pick up our order, she made an unhappy face and still made us wait.

Atmosphere: 1

Food: 5

Service: 1

Alex (short for Alexandria) was the best server I've had anywhere in Jax. She was attentive, quick, she was knowledgeable and fun. She made the experience great, on top of the already great food. Will definitely be back!

Atmosphere: 4

Food: 5

Service: 5

Favorite place to go have a meal.

Atmosphere: 5

Food: 5

Service: 5

Good taste

Atmosphere: 4

Food: 5

Service: 3

Recommended dishes: Sausage, Mild, Snow Crab

I have been to this location several times over the years. Never had anything to complain about nor bad service. While I havent tried everything on the menu, I can say I have enjoyed all the items that I have eaten. The flavors of the boils are amazing and spiced to your liking.

Atmosphere: 5

Food: 5

Service: 5

Omg I drove 33 minutes to celebrate a friend's birthday. The service sucked. It was 6 in my party. Other than that we would not have tipped. I am not sure if this was done purposely because the gratuity. I will never come back. The manager was mean. She had to review the cameras to verify my friend received the wrong food. We waited so long. Our server spent time in the back pretty much. Wow. This location does not care about customers or customer service.

Atmosphere: 1

Food: 2

Service: 1

Horrible customer service

Atmosphere: 4

Food: 5

Service: 1

It was just the Best Ever!!!

Parking: N/A

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steamed Oysters on the Half Shell with Juicy Special Sauce, Sausage, Snow Crab

It was the first time every to this restaurant.(On Blanding where The old Shogun use to be)The food was good but service was HORRIBLE! And on top of that either server or some other employee tampered the tip amount on my receipt and added a extra 12$. Thank goodness I kept my copy so I can show the bank #BUSTED!! And didn't like that there was no tool for cracking the legs much less a actual fork to help open them once you did crack them. For for the receipt tampering I will not be returning. I could deal with the no tool situation. We were there during the 5 o'clock p.m time so the restaurant was not busy the server only had one other table so there was no excuse for the lazy service.

"This is in response back to the reply on management" I did reach out to management and was told that my ticket had not been tampered with so went to the restaurant a couple of days later to get my money back and to speak with management on that day the manager was Tammy and to see the supposedly untampered ticket so as I'm looking at the ticket yes the amount was not tampered but the only problem THERE WAS NO SIGNATURE !! The employee reprinted the ticket and proudly wrote her own tip in of $15.00.So on your response of no customer reaching out to management on this matter is untrue maybe you should reach out to your manager Tammy on duty Sept 11,2024 a Wednesday

It's very fresh and hot like I like it. Job well done

Atmosphere: 5

Food: 5

Service: 5

Hello seafood lovers, it took me all of 30 minutes sitting in Juicy Crab on blanding Blvd, on 830pm on September 14.
I recently had a birthday and my 2 cousins wanted to treat me to seafood and because I enjoy seafood so much they chose Juicy Crab, a place were I visited about 2 years before. I didn’t return to them due to Rocking Crab was easier to get to for me. Well as we entered, the place was noisy with loud jukebox playing hip hop music and I love hip hop music but not in a restaurant where you are trying to eat and enjoy conversation, the place is was loud as though I was in a club, the waiter we had wasn’t kind and he wasn’t trying to be attentive, he was young slender that wore glasses and although I am a black woman it’s not inappropriate to say he was black too. He took my order he forgot to ask what sides and he walked off quickly as to let us know he was too busy to make sure he had the complete order. He didn’t come back and he stayed away so I had to get walk and find him twice to let him know what I needed and when he heard me said I didn’t want a potato and wanted two pieces of corn he said okay but later brought me the potato anyway and a total of 4 corn on the cobs just for little old me.
I asked him why, he replied I told you we cannot change out the potato for a corn so I told you you have to buy a side of corn. And FOR THR RECORD, I didn’t order 3 extra corns. Well my cousin told me to allow the mistake and let’s try to enjoy our evening. Even though we have to pay for the errors. No worries he won’t get a nice tip. He was rude and sarcastic and kept walking off and would t be attentive to refills or ask if we needed anything. But he did return to ask so we want a box after 10 minutes of eating, while we were still putting food in our mouths. He was not the worse waiter we had but he was the rudest waiter I have ever dealt with. We discussed we didn’t want anything further FEARING HE WOULD SPIT IN THE DRINKS!

we did have enough, tipped him 5$ just for bringing the food and by the way I didn’t ask for his name to print the review but he is the only slender guy that night that wore glasses so if you go there do not sit in his areas. Meanwhile after leaving the restaurant after just an hour and most of the time was spent waiting on him.

My review is, go somewhere else with your family. It does seem family oriented, it’s for people who are looking to go out for a good time with loud music and eating seafood with dinner. I didn’t get the feel it would be nice for children and the Dungeness crabs that I ordered tastes
Like they were in the freezer for years and the butter garlic taste watered down and didn’t hide the bad taste of the crab. We don’t ask for a change because we were afraid of spit. And at the end of our dinner he brought us to go drinks and I left mine at the table fearing of THE SPIT!

I smiled each time he came and I smiled when he made the error and I smiled when he chose not to be nice. I felt telling manager wouldn’t have changed anything because I knew I WILL NEVER, EVER DARKEN THEIR DOORWAY!

Juicy Crab, management, if your business decreases you shouldn’t ask why, you should just close down, because you know it’s a restaurant and not a club and families prefer them to be separate places.

Goodbye and I will mourn the old Juicy Crab because it’s not the same place I remember. BYE!

Awesome Experience

I don’t like the atmosphere. Am I on a boat in the middle of the ocean? Don’t like how the bar is made. The food wasn’t food at all. Lacked seasoning. I ordered the juicy special sauce. It just wasn’t good.
Witnessed them throw a couple out for bringing in outside drinks. The man literally had one drink he sipped it ONCE then threw it out. Smh. They still kicked them out. But the same manager that kicked them out gave her friends free shots. The manager with short blonde hair..a white lady. Make it make sense. I will not be back . I prefer rocking crab. Better food..better environment and i have had my own drinks in there several times. Was never kicked out

Atmosphere: 1

Food: 2

Service: 3

The food was delicious n our waitress was very nice.

Atmosphere: 5

Food: 5

Service: 5

freaky ahh please bro im js tryna dine and eat my krap in peace and then this freaky ahh song comes on and the ladies are shaking bootie like js lemme eat my crab??‍♂️

Atmosphere: 1

Food: 4

Service: 4