The waitress was very pleasant, so were the other workers on that 3 shift. But the cook knew the meat was burnt why would you stop mix it with the rest of the food. Just make more!!! Would you consider burnt sausage? ? IDK but I would rather not, I didn't complain bc they were pleasant n I didn't want to mess up the moral for their shift so I just got a to go tray n left.
My family and I come here often on the weekends to get breakfast for diner. Tiana and Justice have been there the last few times we've gone. Every time they do a phenomenal job. Tiana is courteous and does an excellent job making sure we have everything we need for our little girls. Justice does a perfect job cooking on the grill. We keep coming back, and more frequently because of their outstanding service and attitudes! ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Bowl
Diona Green
their pace is always right on time. Good service Good food . thank you Team Waffle house on Merrill
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffle, All Star Special Breakfast Plate
Wanda Zinchuck
The waffle house on merrill rd. I've always have a great experience with the service and the food. I don't know what happened this morning at around 8:10 . Service as usual was great but the food...oh no.... was ir a new cook?? The bacon was awful and I love your bacon ,reason I always ask for extra. The bacon looked old ,the taste and texture like rubber was terrible as if it was leftover from last night. The waffle was thin and soggy,might as well call it a pancake. Got home and have been sick ever since. Tried to call but it only tells you to go online to order. No options to speak to a manager. So had to do it this way. I'm so disappointed. Now I'm afraid to visit again if the food is going to be that way you're going to have problems with your customers. I'm a regular and today was really awful
Atmosphere: 4
Food: 2
Service: 4
Buck Price
Good service and clean. Good food as
Atmosphere: 5
Food: 5
Service: 5
Gary Strohminger
Service? We could not get a full set of cutlery. Food? Everyone that came in heard about their watery Grits. Why not pour the bad batch put, and make a new batch? The creamer for the coffee? Curdled. Not my best Waffle House experience. Maybe it will be better at a different Waffle House.
Atmosphere: 4
Food: 3
Service: 2
Kristy Pridgen
Quick and
Atmosphere: 5
Food: 5
Service: 5
Chris Floyd
I love Waffle House and i don’t care who knows. It’s the most comfortable of comfort food.
This waffle house was a little short staffed but the service was ok. Good food as always. A weekend tradition.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Waffle House All Star Breakfast
Kyle Assaf
Wonderful and very quick
Atmosphere: 5
Food: 5
Service: 5
Cathy Dittaugh
It was very dirty. Water puddled on the floor, trash in small piles but yet one girl was leaned on the counter playing on her cell phone. We were out server's ONLY customers yet I had to ask for a drink refill and another server refilled my husband's drink. First, last and only visit to this location!
Atmosphere: 1
Food: 3
Service: 1
Leola P
In January 30, 2024 around 11AM, I went to the Waffle House that is located at 7652 Merrill Road Jacksonville, FL 32277. This is store #2044. When I arrived, I was seated in the section of Mirissa, who was lovely and is not who this complaint is about. She was prompt with greeting us and getting our orders. Important notes for this complaint would be that Mirissa is a woman of color and that the people seated in her section (including me) were mainly black. This complaint is about the other staff at this location. Ashley was the cook at this location and had clear animosity towards Mirissa. When Mirissa would tell Ashley orders from her section, Ashley refused to make them and would stand by the grill acting like she did not hear anything that was said. If a different server were to tell Ashley their order, Ashley made it with no qualm. It was disheartening to see that black customers were not being tended to while the (white) servers who had mainly white patrons were having their orders made and brought out in a timely manner. Rhonda was definitely not some help at all. She blatantly ignored any customer that came into the restaurant that was not white. This was easy to see as Ashley had still refused to begin making our food. The manager Harry did eventually come out to defuse the situation but was hardly a help as Ashley was not corrected for her behavior and continued to ignore Mirissa who was trying to put in another order for a different table (that has black patrons). I witnessed Ashley ignore the order of the black couple THREE times as it was called out to her but start the order of a server who had white patrons right away. To top things off, when I finally got my waffle (after an embarrassingly long wait), Ashely threw my waffle on the counter for Mirissa to bring out to me. This was absolutely terrible to witness as a customer and should not be tolerated at a restaurant where the cooks are seen by patrons. As my visit went on, I witnessed many black patrons being ignored by Rhonda as they walked in, allowing another server, Heather, (who I did not see act in such a crass manner) tend to them instead. I came to eat with a co-worker (who is not black) and while Heather was able to help me close out my bill, even though Rhonda was right there just a minute before I came up to the counter, Rhonda was conveniently able to assist my co-worker. This is a shame that Waffle House would allow discrimination of any kind from its workers and not do anything to reprimand them. These ladies, Rhonda and Ashley should be ashamed of themselves for acting as if they have no decorum. I am not the only black customer who saw this blatant discrimination as others were complaining about this as I left.
The waitress was very pleasant, so were the other workers on that 3 shift. But the cook knew the meat was burnt why would you stop mix it with the rest of the food. Just make more!!! Would you consider burnt sausage? ? IDK but I would rather not, I didn't complain bc they were pleasant n I didn't want to mess up the moral for their shift so I just got a to go tray n left.
Atmosphere: 4
Food: 1
Service: 4
Recommended dishes: Breakfast Bowl, Chocolate Chip Waffle, Toast
I love it
Atmosphere: 5
Food: 5
Service: 5
Love the breakfast. My favorite place to go.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Bowl, Pecan Waffle, Toast
My family and I come here often on the weekends to get breakfast for diner. Tiana and Justice have been there the last few times we've gone. Every time they do a phenomenal job. Tiana is courteous and does an excellent job making sure we have everything we need for our little girls. Justice does a perfect job cooking on the grill. We keep coming back, and more frequently because of their outstanding service and attitudes! ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Bowl
their pace is always right on time. Good service Good food . thank you Team Waffle house on Merrill
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffle, All Star Special Breakfast Plate
The waffle house on merrill rd. I've always have a great experience with the service and the food. I don't know what happened this morning at around 8:10 . Service as usual was great but the food...oh no.... was ir a new cook?? The bacon was awful and I love your bacon ,reason I always ask for extra. The bacon looked old ,the taste and texture like rubber was terrible as if it was leftover from last night. The waffle was thin and soggy,might as well call it a pancake. Got home and have been sick ever since. Tried to call but it only tells you to go online to order. No options to speak to a manager. So had to do it this way. I'm so disappointed. Now I'm afraid to visit again if the food is going to be that way you're going to have problems with your customers. I'm a regular and today was really awful
Atmosphere: 4
Food: 2
Service: 4
Good service and clean. Good food as
Atmosphere: 5
Food: 5
Service: 5
Service? We could not get a full set of cutlery. Food? Everyone that came in heard about their watery Grits. Why not pour the bad batch put, and make a new batch? The creamer for the coffee? Curdled. Not my best Waffle House experience. Maybe it will be better at a different Waffle House.
Atmosphere: 4
Food: 3
Service: 2
Quick and
Atmosphere: 5
Food: 5
Service: 5
I love Waffle House and i don’t care who knows. It’s the most comfortable of comfort food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hashbrowns
Restaurantji Recommends
This waffle house was a little short staffed but the service was ok. Good food as always. A weekend tradition.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Waffle House All Star Breakfast
Wonderful and very quick
Atmosphere: 5
Food: 5
Service: 5
It was very dirty. Water puddled on the floor, trash in small piles but yet one girl was leaned on the counter playing on her cell phone. We were out server's ONLY customers yet I had to ask for a drink refill and another server refilled my husband's drink. First, last and only visit to this location!
Atmosphere: 1
Food: 3
Service: 1
In January 30, 2024 around 11AM, I went to the Waffle House that is located at 7652 Merrill Road Jacksonville, FL 32277. This is store #2044. When I arrived, I was seated in the section of Mirissa, who was lovely and is not who this complaint is about. She was prompt with greeting us and getting our orders. Important notes for this complaint would be that Mirissa is a woman of color and that the people seated in her section (including me) were mainly black. This complaint is about the other staff at this location. Ashley was the cook at this location and had clear animosity towards Mirissa. When Mirissa would tell Ashley orders from her section, Ashley refused to make them and would stand by the grill acting like she did not hear anything that was said. If a different server were to tell Ashley their order, Ashley made it with no qualm. It was disheartening to see that black customers were not being tended to while the (white) servers who had mainly white patrons were having their orders made and brought out in a timely manner. Rhonda was definitely not some help at all. She blatantly ignored any customer that came into the restaurant that was not white. This was easy to see as Ashley had still refused to begin making our food. The manager Harry did eventually come out to defuse the situation but was hardly a help as Ashley was not corrected for her behavior and continued to ignore Mirissa who was trying to put in another order for a different table (that has black patrons). I witnessed Ashley ignore the order of the black couple THREE times as it was called out to her but start the order of a server who had white patrons right away. To top things off, when I finally got my waffle (after an embarrassingly long wait), Ashely threw my waffle on the counter for Mirissa to bring out to me. This was absolutely terrible to witness as a customer and should not be tolerated at a restaurant where the cooks are seen by patrons. As my visit went on, I witnessed many black patrons being ignored by Rhonda as they walked in, allowing another server, Heather, (who I did not see act in such a crass manner) tend to them instead. I came to eat with a co-worker (who is not black) and while Heather was able to help me close out my bill, even though Rhonda was right there just a minute before I came up to the counter, Rhonda was conveniently able to assist my co-worker. This is a shame that Waffle House would allow discrimination of any kind from its workers and not do anything to reprimand them. These ladies, Rhonda and Ashley should be ashamed of themselves for acting as if they have no decorum. I am not the only black customer who saw this blatant discrimination as others were complaining about this as I left.
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Waffle, Sausage
Very impressed with the customer service.
Atmosphere: 5
Food: 5
Service: 5