Whataburger

7165 Philips Hwy, Jacksonville
(904) 281-7900

Recent Reviews

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Sandy And Jeff Burnett

We continue to enjoy the service and excellent food. Food is always served fresh and is delicious. I can't believe we didn' try this restaurant until they had been in business for 10 years. We were missing out on great food. But we are regular customers now. This is a 5 stars for sure‼️

Atmosphere: 5

Food: 5

Service: 5

Mike Black

Angie was amazing! Excellent customer service 10/10

Atmosphere: 5

Food: 5

Service: 5

Andy Fontaine

The dining room was open late when the Waffle House has no inside dining late night.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: French Fries, Sandwich

Hector Febo

Clean and great customer service!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Whataburger and Fries with Cheese

Ally Diaz

Everytime I drive down to Florida, I stop by here, since we don’t have any of these up north. I will have to say, I enjoy eating their burgers, chocolate cookies. They are so good, I wouldn’t be able to say much about the service, but the service we had here was better than others ones I’ve gone too, which the wait time is longer every if you do drive thru and pick up, but this location was better than others. I will recommend this location and the food.

Atmosphere: 1

Food: 5

Service: 3

Recommended dishes: Whataburger and Fries with Cheese, Fries, Burger and Fries, Bacon Burger, Whataburger

John

Yummy yummy yummy!!!

Atmosphere: 5

Food: 5

Service: 5

Joseph Klingner aka BigDaddy

Always delish and employees are very polite

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Onion Rings, Bacon Burger, Whataburger

Louise Leonard

Very nice cashier. Great food. Fast too. Love how they hold the little device out for you to pay - nice that you don't have to give them your card. Highly recommended.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries, Whataburger, Sandwich

Justin Dolaher

Terrible service

Atmosphere: 1

Service: 1

Olivia Thommy

cashier Stephanie T was extremely rude! left out our chicken strips, gummies & toast. pretty sure she did it on purpose bc she was giving me attitude

Atmosphere: 1

Food: 1

Service: 1

Hubert Washington

First time visiting Whataburger. The food was hot. The service was fantastic and the restaurant was clean.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Onion Rings, Whataburger

John Hansbarger

food was good little salty and fries ok

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Fries

MineforMark

Food came out in less than five minutes and was hot/delicious. The bathrooms were good and I never realized that the drinks were so big compared to other fast food places. Definitely worth the price/visit!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries, Burger and Fries, Whataburger, Sandwich

Jennifer Miller

WHATABURGER, PHILLIPS & JTB

I am from Ohio and have never had Whataburger and I've been here since 2017. I feel its expensive for Fastfood and So last wk after work, volunteer security @ apts. Done early ,,3a.m. &was starving. Bf craving W , ...so BF finally talked me into it&we hit the drive thru at W on Phillips n JTB.

I ordered a kids meal...small burger, fries, coke and cookie. I asked them to PLS ADD CHEESE to my plain burger. AND BF got a single cheeseb, fries, rootbeer.
Total... $18.!!!! For a kid's meal and the smallest Burger adult meal . One Burger and one little Burger ..UMMM, WHAT?
WOW, I thought, this had better be worth it . THEN, I got excited, BC because I thought it was going to be AMAZING for that price. BF ❤️ WB & ITS ALWAYS HIS GO TO for dining.
I was more shocked that he only ordered one Burger ,not a double or two!. But we were worried about finances, as I recently lost my job, before Xmas, due to budget cuts, irony! 😔

CUSTOMER SERVICE...
The lady that waited on us at the drive-thru was Fantastic!! I could hear the smile thru the intercom! We were joking and laughing while waiting for our food. She gets 5 stars! She even got BF to up it to large size drink and fries. That never ever happens!

After a short wait...got food, order was correct and big fries on top were piping hot, fresh, salty and perfect!! ( and I don't care for those skinny fries, but I love these!)
GOT HOME WITHIN 3-5 MIN AND.......
My kiddy Burger was cold and NO CHEESE ... ITt was a sad, small limp plain burger on a cold bun.. BF tried to help and went and got me a piece of cheese for it but it did not work. I took one bite and offered it to the cats who said oh meow no way ...i ended up sad eating my generic bran cereal. I am financially frustrated at the moment and could not do anything for my family for the holidays and bf finally talked me into it and it was terrible and I don't know how long that cold Burger SAT but it was not fresh at all. And worst of all, BF came running in to the living room all upset because his Burger was cold. and terrible...
Cold limp burger, unmelted cheese, wilted lettuce and mushy veggies.. he was very upset, but more upset that mine was bad and I did not have a good experience after waiting for this long to try it and I finally said yes. I felt awful for him because I knew he was upset that I didn't have a good experience and we very rarely get to go out to eat. He is disabled and SSI does not pay a lot at all and I just lost my job. This was a luxury we could not afford but decided to treat ourselves for the holidays since we couldn't do anything else for anyone else. We decided it would be our holiday party, just for us.
Then I find out BF used our laundry money to pay, , since I was not working anyway, for this meal.

I tried to find the good in everything and I do not like negative reviews that are just someone complaining and like I said, the customer service was fantastic and if I met her somewhere else she would be my best friend because she was such a happy, and positive person that she made me feel good after a bad night..!!
But it really did piss me off to get a bad meal for money we did not have in the first place, not your fault I know. But that the fries were the only thing that was good. Wait I lied the cookie was great!! Seriously and I love a good chocolate chip cookie and that lived up to it. But I was very much looking forward to the Burger. And now I will never be able to afford to go back and probably would not anyway because the people making a paycheck in the back could not be bothered to check the sandwiches or at least nuke them??
So if you go there on a weekday around 3:00 a.m. and it is empty for vacant lot please ask them to make you something fresh, which I did not think of, because Whataburger has a great reputation for cooking ever

Atmosphere: 3

Food: 1

Service: 5

Recommended dishes: Fries, Whataburger

Ariana Shaffers

Every time I come here I am in line from 30-40 minutes every time without fail. I order 1 burger sit in line and waste gas for 40 minutes! Will not be coming to this establishment going forward

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