It was my daughter’s and my first time trying Wingstop. We walked in and ordered at the counter: a 10-piece wing combo and a lemon pepper chicken sandwich combo. When we got our order and arrived home, we realized the chicken sandwich was missing from the bag.
I called the location to inform them of the mistake and was told I could return to the store to have it corrected. Even though I live 15 minutes away, I decided to go back because it was my daughter’s order. When I arrived, I brought the entire order back untouched and requested that they also redrop the fries since they had gone cold by the time I returned.
The team member I spoke with on the phone assured me that everything would be taken care of. However, when I got to the counter, he asked if I was sure the chicken sandwich wasn’t in the bag, implying that I might be lying or trying to get free food. I explained that the sandwich was absolutely not there—we hadn’t even opened the bag until we got home.
One of the team members in the back claimed she had made three sandwiches, so it seemed likely that my sandwich had been placed in someone else’s bag. Despite this, I was forced to pay for the missing sandwich just so my daughter could have her meal.
This was a terrible first impression, and I will not be returning.
Side note: While I was there, I noticed chemicals being splashed on the floor for mopping, even though food was actively being prepped and packaged for customers.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Wings, French Fries, Chicken Sandwich
Shelby Mccallister
Best lemon pepper wings in the city!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, French Fries
James Roberts
Worst customer service that you could ask for. I've been here 3 times and gotten my order wrong all three times
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Chicken Wings
Bobbie Owensby
So know one wears hairnets? Or gloves?
Atmosphere: 2
Food: 5
Service: 2
Oscar Lopez Vazquez
Chicken wings are too small, service acts rude ,
Atmosphere: 3
Food: 3
Service: 3
vision7771000
I just received my door dash order and there's no ranch,and I paid for extra ranch. How hard is to follow simple instructions???!!!When I called in to get the problem corrected the phone rang for 20 minutes and no one picked up. I'm never ordering from here again. Congratulations on doing a pathetic job and proving yourselves to be incompetent.
Food: 1
Service: 1
Shirleia Dunbar
Such a long wait for food that wasnt wven fresh i dont know what the hype is about its over priced and low quality
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Chicken Wings, French Fries, Seasoned Fries
Roberto Francois
Food is fine during the day , but the night shift crew sucks . If your going to get food do it before night time to not deal with hassle
Atmosphere: 1
Food: 4
Service: 1
Quintin Crum
9-21-24 Wingstop located at 5515 Normandy Blvd, Jacksonville, FL 32205 This location was horrible!! The cashier told me upfront my order will take 15-20 minutes. 20 minutes passed. I asked was my order ready. Cashier said waiting on fries. It doesn't take fries long to cook!! I waited another 10 minutes for some cat durn fries. I had to ask again about my order!! Some soft talking, sissy sounding man named Kye was horrible. She asked was I Q and I said yes in disgust!! The man talk so low it's ridiculous. The best hearing in the world still wouldn't hear Kye. Kye shouldn't call out orders to people!!!! And the restaurant needs to do better in getting people's orders done In a timely manner. Cashier said my order is 20 minutes but I was waiting for over 30 minutes. That's ridiculous!! I don't even wait that long for my food at a sit-in restaurant!!! Pathetic and ridiculous!!!!
Night staff on sept 26th was very rude. I waited over an hour for my order and when I complained the young man cussed at me and threatened to spit in my food
Atmosphere: 1
Food: 1
Service: 1
Josiah Needham
I and many other customers were waiting for over 30 minutes at least for our food. I ordered at 1:15 and it was not ready until 2:00. The workers were very disrespectful and did not pay any attention to the customers. Don’t waste your time and I recommend going to a different wing stop.
Atmosphere: 1
Food: 3
Service: 1
David Adams
Great place, great service
Atmosphere: 5
Food: 5
Service: 5
Tylina Dagner
Don’t order from here unless you plan on spending an extra hour after the promised time, waiting for a mobile order.
Atmosphere: 1
Food: 2
Service: 1
Cuttcutt Pipeline
Food is so good, but dang do not do a walk in here,especially if your on a 30 min lunch. Highly recommend order online before you go.
It was my daughter’s and my first time trying Wingstop. We walked in and ordered at the counter: a 10-piece wing combo and a lemon pepper chicken sandwich combo. When we got our order and arrived home, we realized the chicken sandwich was missing from the bag.
I called the location to inform them of the mistake and was told I could return to the store to have it corrected. Even though I live 15 minutes away, I decided to go back because it was my daughter’s order. When I arrived, I brought the entire order back untouched and requested that they also redrop the fries since they had gone cold by the time I returned.
The team member I spoke with on the phone assured me that everything would be taken care of. However, when I got to the counter, he asked if I was sure the chicken sandwich wasn’t in the bag, implying that I might be lying or trying to get free food. I explained that the sandwich was absolutely not there—we hadn’t even opened the bag until we got home.
One of the team members in the back claimed she had made three sandwiches, so it seemed likely that my sandwich had been placed in someone else’s bag. Despite this, I was forced to pay for the missing sandwich just so my daughter could have her meal.
This was a terrible first impression, and I will not be returning.
Side note: While I was there, I noticed chemicals being splashed on the floor for mopping, even though food was actively being prepped and packaged for customers.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Wings, French Fries, Chicken Sandwich
Best lemon pepper wings in the city!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, French Fries
Worst customer service that you could ask for. I've been here 3 times and gotten my order wrong all three times
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Chicken Wings
So know one wears hairnets? Or gloves?
Atmosphere: 2
Food: 5
Service: 2
Chicken wings are too small, service acts rude ,
Atmosphere: 3
Food: 3
Service: 3
I just received my door dash order and there's no ranch,and I paid for extra ranch. How hard is to follow simple instructions???!!!When I called in to get the problem corrected the phone rang for 20 minutes and no one picked up. I'm never ordering from here again. Congratulations on doing a pathetic job and proving yourselves to be incompetent.
Food: 1
Service: 1
Such a long wait for food that wasnt wven fresh i dont know what the hype is about its over priced and low quality
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Chicken Wings, French Fries, Seasoned Fries
Food is fine during the day
, but the night shift crew sucks . If your going to get food do it before night time to not deal with hassle
Atmosphere: 1
Food: 4
Service: 1
9-21-24 Wingstop located at 5515 Normandy Blvd, Jacksonville, FL 32205 This location was horrible!! The cashier told me upfront my order will take 15-20 minutes. 20 minutes passed. I asked was my order ready. Cashier said waiting on fries. It doesn't take fries long to cook!! I waited another 10 minutes for some cat durn fries. I had to ask again about my order!! Some soft talking, sissy sounding man named Kye was horrible. She asked was I Q and I said yes in disgust!! The man talk so low it's ridiculous. The best hearing in the world still wouldn't hear Kye. Kye shouldn't call out orders to people!!!! And the restaurant needs to do better in getting people's orders done In a timely manner. Cashier said my order is 20 minutes but I was waiting for over 30 minutes. That's ridiculous!! I don't even wait that long for my food at a sit-in restaurant!!! Pathetic and ridiculous!!!!
Atmosphere: 1
Food: 1
Very courteous
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Restaurantji Recommends
Night staff on sept 26th was very rude. I waited over an hour for my order and when I complained the young man cussed at me and threatened to spit in my food
Atmosphere: 1
Food: 1
Service: 1
I and many other customers were waiting for over 30 minutes at least for our food. I ordered at 1:15 and it was not ready until 2:00. The workers were very disrespectful and did not pay any attention to the customers. Don’t waste your time and I recommend going to a different wing stop.
Atmosphere: 1
Food: 3
Service: 1
Great place, great service
Atmosphere: 5
Food: 5
Service: 5
Don’t order from here unless you plan on spending an extra hour after the promised time, waiting for a mobile order.
Atmosphere: 1
Food: 2
Service: 1
Food is so good, but dang do not do a walk in here,especially if your on a 30 min lunch. Highly recommend order online before you go.
Atmosphere: 2
Food: 5
Service: 2
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