Zaxbys Chicken Fingers & Buffalo Wings

5626 Butler Point Rd, Jacksonville
(904) 470-4100

Recent Reviews

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Mary L

Great chicken fingers, definitely coming back.

Atmosphere: 4

Food: 4

Service: 4

Shadow Black

We have given this Zaxby’s location 3 attempts to make our order correctly, but each time they are more and more disappointing. All of the items taste like bitter and old dirty cooking oil. The chicken sandwiches are so thin they could give you a papercut. It’s all breading and very minimal chicken. The food quality is horrendous. Their chicken tenders were as hard as a rock. We will not be back, unfortunately.

Atmosphere: 1

Food: 1

Service: 1

Dorinda Hays

Great customer service and great food

Atmosphere: 5

Food: 5

Service: 5

DD Sweetie

James and Skye had exceptional customer service! Got through the drive thru line fast but accurately!

Food: 5

Service: 5

Robert Smith

Zaxbys management stop causing employees issues from horrible policies. The ticket is not complete or closed till food is delivered. You think making customers move from drive thru window to parking lot means you served the food in under a minute. NO!!! Then how much time you waste by taking only 1 order at a time, then moving from drive thru window to keep to your 1 minute management rule, when takes longer serving this way. It does nothing but make customers angry. Look at reviews

Food: 1

Service: 1

monse

food smells delicious

Atmosphere: 5

Food: 5

Service: 5

Jeremy Sedlock

First off, the food was very good. No complaints there. We ordered ahead of time on the app and then haf about a 3-5 minute drive there. The parking lot was empty when we arrived. So much so that I wondered if they were even open. We went through the drive thru and were told to park on the side. It took at least 10 minutes for the food to come out. Considering we had a 6 hour trip ahead of us, that's a killer. The staff was nice enough, but waiting taking 15-20 minutes for a fast food order at an empty restaurant?

Atmosphere: 3

Food: 4

Service: 3

Ross Adolphi

Go to the Zaxby’s in town center instead.

Chicken here is usually a bit overcooked, and they skimp on the sauce to the point it’s not so much a sauce, but a seasoning.

Also it made my fiancee sick a month ago.

Zaxby’s is dope, just not really this one, sorry

Atmosphere: 3

Food: 2

Service: 5

Tommy Dopson

Told me to leave and go to another restaurant because they were too lazy.

Atmosphere: 1

Food: 4

Service: 1

Chris Kook

Went inside with my friends and employees instantly told me and my friends to leave and go to chic fila without letting us order.

Atmosphere: 1

Food: 1

Service: 1

Johnny Duenas

Chicken getting smaller and smaller. Great Customer Service. Dining room clean.

Atmosphere: 5

Food: 4

Service: 5

Elisabeth Mikell

I ordered a chef salad without bacon. It didn't have eggs either si I called and the manager placed my name on a list for a complimentary salad. I went back a few days later for my salad and ordered it again, without bacon. To my surprise, this salad didn't have any eggs either AND barely any chicken. To add insult to injury, the cucumbers were mushy and the greens under the top layer were wilted and going bad. Basically, I still didn't get to enjoy my salad as requested. BEWARE, this location isn't very busy and this may be why. They are extremely inefficient and apparently don't value customer satisfaction. I don't find pleasure in posting negative reviews but I'm compelled that others need to know to be cautious with salads at this location.

Food: 1

Service: 2

Julie Clarke

Please bring back the chicken tacos they where the best thing on the menu

Atmosphere: 5

Food: 5

Service: 5

Avery Eschette

Paul at front register had amazing customer service he needs to train every one at customer service he’s the goat give him a raise asap

Atmosphere: 5

Food: 5

Service: 5

James Jay

Unlike the San Jose and Sunbeam location this place is great. Fresh food and a great manager unlike that other one. Corporate needs to close the other one.

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Zaxbys Chicken Fingers & Buffalo Wings

5626 Butler Point Rd, Jacksonville, FL 32256
(904) 470-4100