On a normal weekday this location is decent but unfortunately on the weekend (or at least this weekend) the service is disappointing. I ordered a pizza and was given my order with toppings missing, the wrong style crust (was given thin NY style instead of hand tossed), and no crust seasoning (I requested garlic crust). I called the store to notify and see what can be done. I was told because the guy working was not the manager and because he was not the one who took my order that nothing can be done. I asked to speak to a manager, no manager was available. I was told I can bring the order back for them to cook the toppings and then add them to my pizza. Due to being on a 30-minute lunch break this was not possible (it would also over cook my pizza). The conversation ended with "maybe" they can take a few dollars off my next order but as of right now, they cannot provide any compensation. This is what you would call robbery. Avoid this location on weekends.
Service: 1
Cristian Olivares M
Always a smile in the store !!
Dietary restrictions: The best gluten free crust
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Sam Peterson
Key Biscayne is very lucky to have such a wonderful Domino’s. Pizza is always great and the staff is fantastic.
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Deluxe Pizza
EXPERTO EN NADA
Domino's is something that never fails. Safe option when you don't want to gamble with places you don't know. The bad thing is that there is no place to eat on the premises, so if it's a rainy day it will be complicated but in terms of the taste of the pizza, it's very good and at a good price.
Atmosphere: 5
Food: 5
Service: 5
Kaiti Tarajano
Diana was completely awful. I for my wrong order and called less than 10 minutes after the food arrived and she told me she wouldn’t correct the order because I had it for an hour! I had the time stamp on my phone and was willing to come in and show we my phone from the time I called and when it arrived. And it was only 50 minutes total! So I obviously did not have my order for a full hour before I called to correct it. First they told me I said the wrong thing, but then they told me they didn’t have what I had ordered (boneless hot wings. They only had “bone in hot wings”) which is also not true. Awful customer service and very rude. Don’t order from here
Atmosphere: 1
Food: 1
Service: 1
Jorge Palma
Super rich, spectacular attention
Atmosphere: 5
Food: 5
Kaiti Galica
Diana was completely awful. I for my wrong order and called less than 10 minutes after the food arrived and she told me she wouldn’t correct the order because I had it for an hour! I had the time stamp on my phone and was willing to come in and show we my phone from the time I called and when it arrived. And it was only 50 minutes total! So I obviously did not have my order for a full hour before I called to correct it. First they told me I said the wrong thing, but then they told me they didn’t have what I had ordered (boneless hot wings. They only had “bone in hot wings”) which is also not true. Awful customer service and very rude. Don’t order from here
Atmosphere: 1
Food: 1
Service: 1
Esteban GUTIERREZ
Awesome staff service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Pizza
Otho Marlieri
The best customer service and
Atmosphere: 5
Food: 5
Service: 5
michelle vado
It’s very unfortunate that the person who picks up the phone at this location can answer with such an attitude. I’m trying to order some food not your attitude if they didn’t want to be at work or pick up the phone they didn’t have to.I didn’t get to catch her name. Although she’s sassy speaking in Spanish.
The staff is always attentive and good-natured, especially Vero! and the delicious pizzas
Key Biscayne
My Fav Pizza y the Key. The thin crust is soooo good, Always Half Pepperoni and Half Hawaiian ? is my go to. Quick and easy. I ordered over the phone (I know is son 1980’s ) but my son ordered through the app, he prefers not to speak with anyone.? Love all the good people who work there! Thanks ?
Sia LozSanz
Very clean place, normal service and very fresh food
On a normal weekday this location is decent but unfortunately on the weekend (or at least this weekend) the service is disappointing.
I ordered a pizza and was given my order with toppings missing, the wrong style crust (was given thin NY style instead of hand tossed), and no crust seasoning (I requested garlic crust). I called the store to notify and see what can be done. I was told because the guy working was not the manager and because he was not the one who took my order that nothing can be done. I asked to speak to a manager, no manager was available. I was told I can bring the order back for them to cook the toppings and then add them to my pizza. Due to being on a 30-minute lunch break this was not possible (it would also over cook my pizza).
The conversation ended with "maybe" they can take a few dollars off my next order but as of right now, they cannot provide any compensation. This is what you would call robbery. Avoid this location on weekends.
Service: 1
Always a smile in the store !!
Dietary restrictions: The best gluten free crust
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Key Biscayne is very lucky to have such a wonderful Domino’s. Pizza is always great and the staff is fantastic.
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Deluxe Pizza
Domino's is something that never fails. Safe option when you don't want to gamble with places you don't know. The bad thing is that there is no place to eat on the premises, so if it's a rainy day it will be complicated but in terms of the taste of the pizza, it's very good and at a good price.
Atmosphere: 5
Food: 5
Service: 5
Diana was completely awful. I for my wrong order and called less than 10 minutes after the food arrived and she told me she wouldn’t correct the order because I had it for an hour! I had the time stamp on my phone and was willing to come in and show we my phone from the time I called and when it arrived. And it was only 50 minutes total! So I obviously did not have my order for a full hour before I called to correct it. First they told me I said the wrong thing, but then they told me they didn’t have what I had ordered (boneless hot wings. They only had “bone in hot wings”) which is also not true. Awful customer service and very rude. Don’t order from here
Atmosphere: 1
Food: 1
Service: 1
Super rich, spectacular attention
Atmosphere: 5
Food: 5
Diana was completely awful. I for my wrong order and called less than 10 minutes after the food arrived and she told me she wouldn’t correct the order because I had it for an hour! I had the time stamp on my phone and was willing to come in and show we my phone from the time I called and when it arrived. And it was only 50 minutes total! So I obviously did not have my order for a full hour before I called to correct it. First they told me I said the wrong thing, but then they told me they didn’t have what I had ordered (boneless hot wings. They only had “bone in hot wings”) which is also not true. Awful customer service and very rude. Don’t order from here
Atmosphere: 1
Food: 1
Service: 1
Awesome staff service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Pizza
The best customer service and
Atmosphere: 5
Food: 5
Service: 5
It’s very unfortunate that the person who picks up the phone at this location can answer with such an attitude. I’m trying to order some food not your attitude if they didn’t want to be at work or pick up the phone they didn’t have to.I didn’t get to catch her name. Although she’s sassy speaking in Spanish.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Very tasty
Food Poisoning
The staff is always attentive and good-natured, especially Vero! and the delicious pizzas
My Fav Pizza y the Key. The thin crust is soooo good, Always Half Pepperoni and Half Hawaiian ? is my go to. Quick and easy. I ordered over the phone (I know is son 1980’s ) but my son ordered through the app, he prefers not to speak with anyone.? Love all the good people who work there! Thanks ?
Very clean place, normal service and very fresh food
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