Unfortunately, we had a subpar service experience with our waitress. For most of our meal, we were looked after by the food runner, who was attentive and kind, she wore a cute fairy costume for the fantasy festival. So did most of the other staff which we thought was a neat idea. As far as our waitress, we never got her name but she was tall and had glasses and seemed very unhappy to be working and was not particularly accommodating. We understand the restaurant being busy, but the attitude was not what we'd expect, and it made our meal feel less enjoyable. We hope management can address the inconsistency in the front-of-house staff's behavior or promote the food runner who actually served us to a waitressing position.
Atmosphere: 4
Food: 4
Service: 1
Gabriele Lomuscio
Only place in Florida not taking Apple Pay.
Atmosphere: 3
Food: 2
Service: 4
Richard Coradi
Nice dining and drinking place on Duval. The staff are friendly and were very busy. The food is good as is the atmosphere. We dined here on 10/19/25.
Atmosphere: 5
Food: 5
Service: 4
Rogelio Enriquez
Chloe was our great server and food was amazing
Atmosphere: 5
Food: 5
Service: 5
Martin Gardner
Carol Ann's is a sister restaurant to Jack Flats and Fogerty's. However, it's not as good as the other two! I had a club sandwich that was fine. If you screw up a club sandwich you shouldn't even be in business! My wife had a Southwest chicken salad. The chicken was cold and hard and very difficult to cut! She got plate of grilled chicken and added it, but the chicken felt just as rubbery! We won't go back here again! There are too many other good restaurants on Duval Street to waste our time here.
Atmosphere: 2
Food: 2
Service: 4
Julie Wesselman
The shrimp po-boy was amazing! The shrimp was cooked perfectly . There was so much shrimp, I didn't even eat the bread!
Atmosphere: 4
Food: 5
Service: 4
Elżbieta P.
Excellent restaurant in Key West! The service was outstanding and extremely friendly, and the food was absolutely delicious. I highly recommend this place!
Atmosphere: 5
Food: 5
Service: 5
Mind of SamyKat
Absolutely delicious 😋
Atmosphere: 5
Food: 5
Service: 5
Bill Shafer
Great place close to our hotel. The dolphin fingers were delicious and the portions were quite huge!
the management is horrible. Looks like they just scream at their workers, saw a girl server crying because of a manger screaming in her face for simple mistake. Don’t support them. Go to any other restaurant. Food is good, but managers suck so i would never let them profit off of me. These grown men managers need to treat teenage girls with respect. Lots of shame on them. Boycott caroline’s cafe. Women deserve rights too, respect women. Bring back feminism 2025.
Food: 3
Beth Medlin
Dropped in for a snack and a drink. Sat at the bar. Bartender (9/25) was a great guy, we enjoyed talking with him. Our drinks were great. I had 1/4# shrimp appetizer, they were well prepared. Two drinks and we moved on. This is a stop we make on each KW trip.
Atmosphere: 5
Food: 5
Service: 5
Dharni Chandhana
Pasta is amazing!
Atmosphere: 4
Food: 5
Service: 5
Shell
One of my favorite outdoor casual restaurants in Key West. Food and service is always great. Robert, the manager, stopped by to make sure everything was good. It’s difficult to choose what to eat because everything is awesome! Also, great people watching on Duval.
Atmosphere: 4
Food: 5
Service: 5
Bethany Gardner
The shrimp po boy is the best. Huge portion size and the bread is so fresh. We had to come back for seconds!!
Kate was an amazing server.
Atmosphere: 5
Food: 5
Service: 5
Unfortunately, we had a subpar service experience with our waitress. For most of our meal, we were looked after by the food runner, who was attentive and kind, she wore a cute fairy costume for the fantasy festival. So did most of the other staff which we thought was a neat idea. As far as our waitress, we never got her name but she was tall and had glasses and seemed very unhappy to be working and was not particularly accommodating. We understand the restaurant being busy, but the attitude was not what we'd expect, and it made our meal feel less enjoyable. We hope management can address the inconsistency in the front-of-house staff's behavior or promote the food runner who actually served us to a waitressing position.
Atmosphere: 4
Food: 4
Service: 1
Only place in Florida not taking Apple Pay.
Atmosphere: 3
Food: 2
Service: 4
Nice dining and drinking place on Duval. The staff are friendly and were very busy. The food is good as is the atmosphere. We dined here on 10/19/25.
Atmosphere: 5
Food: 5
Service: 4
Chloe was our great server and food was amazing
Atmosphere: 5
Food: 5
Service: 5
Carol Ann's is a sister restaurant to Jack Flats and Fogerty's. However, it's not as good as the other two! I had a club sandwich that was fine. If you screw up a club sandwich you shouldn't even be in business! My wife had a Southwest chicken salad. The chicken was cold and hard and very difficult to cut! She got plate of grilled chicken and added it, but the chicken felt just as rubbery! We won't go back here again! There are too many other good restaurants on Duval Street to waste our time here.
Atmosphere: 2
Food: 2
Service: 4
The shrimp po-boy was amazing! The shrimp was cooked perfectly . There was so much shrimp, I didn't even eat the bread!
Atmosphere: 4
Food: 5
Service: 4
Excellent restaurant in Key West! The service was outstanding and extremely friendly, and the food was absolutely delicious. I highly recommend this place!
Atmosphere: 5
Food: 5
Service: 5
Absolutely delicious 😋
Atmosphere: 5
Food: 5
Service: 5
Great place close to our hotel. The dolphin fingers were delicious and the portions were quite huge!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
the management is horrible. Looks like they just scream at their workers, saw a girl server crying because of a manger screaming in her face for simple mistake. Don’t support them. Go to any other restaurant. Food is good, but managers suck so i would never let them profit off of me. These grown men managers need to treat teenage girls with respect. Lots of shame on them. Boycott caroline’s cafe. Women deserve rights too, respect women. Bring back feminism 2025.
Food: 3
Dropped in for a snack and a drink. Sat at the bar. Bartender (9/25) was a great guy, we enjoyed talking with him. Our drinks were great. I had 1/4# shrimp appetizer, they were well prepared. Two drinks and we moved on. This is a stop we make on each KW trip.
Atmosphere: 5
Food: 5
Service: 5
Pasta is amazing!
Atmosphere: 4
Food: 5
Service: 5
One of my favorite outdoor casual restaurants in Key West. Food and service is always great. Robert, the manager, stopped by to make sure everything was good. It’s difficult to choose what to eat because everything is awesome! Also, great people watching on Duval.
Atmosphere: 4
Food: 5
Service: 5
The shrimp po boy is the best. Huge portion size and the bread is so fresh. We had to come back for seconds!!
Atmosphere: 3
Food: 5
Service: 3
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