I'm sure the ice cream here is as good as the other stores, but the service was horrible. Some of our group still ordered but out of principle I had to leave without ordering. Plenty of other ice cream sellers!
James Euler
Ordered one chocolate and one strawberry pint of ice cream. They sent me two strawberry. I ordered this through doordash. Try calling your phone and nobody answers it went to voicemail. Couldn't leave a voicemail please have voicemail is full. Try telling the doordash delivery driver and he kept on smiling at me saying yes and then realized he doesn't speak English at all. How does doordash hire somebody who can't speak English working in an English-speaking country why does a company even have a phone if they refuse to answer it
Shannon McKinney
Prices were too high. One scoop was $8!! Crazy! Certainly not consistent with all the other desserts and food we ate in KW.
J W
Oreo Milkshake wasn’t that great I couldn’t taste any Oreos at all very disappointed especially for the price . Could have gotten a better shake from chic fil a
Caroline Doyle
Ice cream and sorbet were good. Service was fine. Prices were RIDICULOUS. A mini - not small but mini - cup of ice cream and a mini - not small but mini - cup of sorbet, each barely reaching the top of the cup they were in, certainly not generous at all. And total came to over $19. I can’t imagine what it would cost if a family of five went there for good or normal sized ice cream cones!
Sven Doraszelski
Sales lady was unwilling to give us a little empty extra cup to let us give a spoon of our ice cream to our 10month old so she could nibble on a bit of ice cream on her own. Forced us to buy one cup of ice cream for 8.09$. Which is obviously way too much for a baby. Ice cream was standard Hagen dasz obviously so two stars
Shantel Barber
My family went in there apparently right before closing to order ice cream. As we’re waiting we are told before ordering the only thing they will serve us is either on a cone or in a cup b/c they are closing. So we’re like ok I get it your closing no big deal we only want ice cream. We order and pay $40 for 4 cups of ice cream and the ice cream is delicious, but minutes after we order, as we are trying to finish it at table and we are told they have closed and we need to leave and eat our ice cream outside the restaurant. Completely rude staff and we weren’t being disruptive, just wanting to eat or ice cream we had just ordered. I understand they wanted to close up, but they could have started to close up and clean up while we finished up. I will never be back to this location and encourage everyone reading this to go elsewhere.
b w
Wish that they had more vegan flavors 😥
IMAGE 305
"I was really disappointed with my visit to this location. Miguel was impatient with my 12 yr. old. He was short with my wife when she asked for almonds because they where out of peanuts and gave her an attitude when she asked for extra whip cream.This experience really put a damper on our evening, and I'm not sure if I'll be back."
Atmosphere: 1
Marty Grant
Miguel was rude and service was rushed, unprofessional and embarrassed us im front of other patrons. Have never been treated in this manner before. It was very alarming and uncomfortable. Highly suggest you do not bring family to this location at night. He treated us like second rate citizens. He kicked us out because we sat down to wait for the previous group to finish ordering. He came around from behind the counter very confrontational and demanding we order immediately. Proclaiming that it wasn't a "public" place.
Very overpriced ice cream but good selection. A family of 5 people came in and were selecting what to order. The lady (mother) asked for a restroom key while she’s about to start ordering. The ice cream girl answered, that she will need to start her order and then she will get her key. lol
Atmosphere: 3
Food: 5
Service: 1
Tomer Azenkot
We got 3 ice creams for my kids. Half way through eating they incredibly rudely accused us of not paying. Saying they don’t remember we paid. Very strange given it wasn’t busy at all. We had to show our credit card account online so they leave us alone to enjoy the ice cream. Restroom was disgusting and didn’t have toilet paper.
Atmosphere: 1
Food: 3
Service: 1
m Johnson
The employee was rude and refused to serve me my ice cream. I think she is upset that she is on her period Or something
Atmosphere: 1
Food: 5
Service: 1
Mirna Rivero
I lived here for 12 years and always came here, it was good and excellent service. We returned and instead there were two girls on their cell phones, they did not say hello and when we asked for a glass of ice cream, the smallest one served us the glass in half and charged us 8:69, they had never given us that amount.
I'm sure the ice cream here is as good as the other stores, but the service was horrible. Some of our group still ordered but out of principle I had to leave without ordering. Plenty of other ice cream sellers!
Ordered one chocolate and one strawberry pint of ice cream. They sent me two strawberry. I ordered this through doordash. Try calling your phone and nobody answers it went to voicemail. Couldn't leave a voicemail please have voicemail is full. Try telling the doordash delivery driver and he kept on smiling at me saying yes and then realized he doesn't speak English at all. How does doordash hire somebody who can't speak English working in an English-speaking country why does a company even have a phone if they refuse to answer it
Prices were too high. One scoop was $8!! Crazy! Certainly not consistent with all the other desserts and food we ate in KW.
Oreo Milkshake wasn’t that great I couldn’t taste any Oreos at all very disappointed especially for the price . Could have gotten a better shake from chic fil a
Ice cream and sorbet were good. Service was fine. Prices were RIDICULOUS. A mini - not small but mini - cup of ice cream and a mini - not small but mini - cup of sorbet, each barely reaching the top of the cup they were in, certainly not generous at all. And total came to over $19. I can’t imagine what it would cost if a family of five went there for good or normal sized ice cream cones!
Sales lady was unwilling to give us a little empty extra cup to let us give a spoon of our ice cream to our 10month old so she could nibble on a bit of ice cream on her own.
Forced us to buy one cup of ice cream for 8.09$.
Which is obviously way too much for a baby.
Ice cream was standard Hagen dasz obviously so two stars
My family went in there apparently right before closing to order ice cream. As we’re waiting we are told before ordering the only thing they will serve us is either on a cone or in a cup b/c they are closing. So we’re like ok I get it your closing no big deal we only want ice cream. We order and pay $40 for 4 cups of ice cream and the ice cream is delicious, but minutes after we order, as we are trying to finish it at table and we are told they have closed and we need to leave and eat our ice cream outside the restaurant. Completely rude staff and we weren’t being disruptive, just wanting to eat or ice cream we had just ordered. I understand they wanted to close up, but they could have started to close up and clean up while we finished up. I will never be back to this location and encourage everyone reading this to go elsewhere.
Wish that they had more vegan flavors 😥
"I was really disappointed with my visit to this location. Miguel was impatient with my 12 yr. old. He was short with my wife when she asked for almonds because they where out of peanuts and gave her an attitude when she asked for extra whip cream.This experience really put a damper on our evening, and I'm not sure if I'll be back."
Atmosphere: 1
Miguel was rude and service was rushed, unprofessional and embarrassed us im front of other patrons. Have never been treated in this manner before. It was very alarming and uncomfortable. Highly suggest you do not bring family to this location at night. He treated us like second rate citizens. He kicked us out because we sat down to wait for the previous group to finish ordering. He came around from behind the counter very confrontational and demanding we order immediately. Proclaiming that it wasn't a "public" place.
Restaurantji Recommends
Very overpriced ice cream but good selection. A family of 5 people came in and were selecting what to order. The lady (mother) asked for a restroom key while she’s about to start ordering. The ice cream girl answered, that she will need to start her order and then she will get her key. lol
Atmosphere: 3
Food: 5
Service: 1
We got 3 ice creams for my kids. Half way through eating they incredibly rudely accused us of not paying. Saying they don’t remember we paid. Very strange given it wasn’t busy at all. We had to show our credit card account online so they leave us alone to enjoy the ice cream. Restroom was disgusting and didn’t have toilet paper.
Atmosphere: 1
Food: 3
Service: 1
The employee was rude and refused to serve me my ice cream. I think she is upset that she is on her period Or something
Atmosphere: 1
Food: 5
Service: 1
I lived here for 12 years and always came here, it was good and excellent service. We returned and instead there were two girls on their cell phones, they did not say hello and when we asked for a glass of ice cream, the smallest one served us the glass in half and charged us 8:69, they had never given us that amount.
Atmosphere: 1
Food: 1
Service: 1
So expensive for an industrial ice cream !
Atmosphere: 2
Food: 2
Service: 2
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