This was the most humiliating, unprofessional, and downright shady food service experience of my life. Papa John’s in Key West is not just bad — it’s a scam.
We ordered pizza during a thunderstorm to our hotel. The person on the phone didn’t even know what a Parmesan crust was, argued with me for minutes, then finally said it was “only on a large.” Fine — I ordered a large and a medium, asked for plates, napkins, and confirmed payment with the driver. I was told “pay when he gets there.”
After 40 minutes waiting in the hotel lobby with my family, the delivery driver arrived — filthy, reeking, rude, and missing teeth. He shoved the pizza at me and told me he had no way to take payment. When I asked about the plates and napkins I specifically requested, he snapped “I was told nothing” and walked off. We were left sitting there stunned, calling the store over and over again with no one answering the phone. We literally sat around for nearly TWO HOURS thinking this disaster would be resolved. The drive would come back and process a card payment or someone would answer and we would pay.
Instead, at MIDNIGHT, the Key West Police were at my hotel door threatening to arrest me for non-payment of $45 of pizza I had been begging to pay for. Imagine being humiliated in front of your family and treated like a criminal because this Papa John’s can’t manage basic service. When the police finally called the manager, magically my card — which the incompetent employee tried 3 times tells me it’s not going through which was impossible tells me to just cash app him — went through without issue. Even the officers admitted it looked like a scam and told me not to use the delivery driver’s personal Cash App that he tried to pressure me into. The officer intervened took my phone and told the establishment that paying by cash app was fraudulent. And then miraculously the card I was trying to pay with goes through after they try to play it off as “wrong zip code”
This is beyond “bad service” — it’s fraudulent, humiliating, and dangerous. No one should ever risk ordering from here. You’re not just rolling the dice on cold, low-quality pizza — you’re risking being scammed, embarrassed, and having the cops knock on your door in the middle of the night over their mistakes. Absolutely disgusting. Papa John’s should be ashamed to have their name attached to this location.
Johnathan P
Papa John’s uses DoorDash instead of there drivers , August 10th at 12am the door dash drive did not deliver a $78.32 order they market it as dropped off. The drive hung up several times refusing to tell us where the food was delivered at. Are address was correct. So we contacted papa John’s for a resolution, they in short don’t care the manager said if it was are drivers and you ordered through us then we would have replaced it. So to all the customers first don’t order throw DoorDash they are horrible in key west this is not new and happens all the time second the manager there will not help you they don’t care period. Don’t waste your money with them or Pizzahut any pizza place using a third party like DoorDash or uber don’t buy from them it’s disgusting what these companies have became.
Atmosphere: 1
Food: 1
Service: 1
Roberto Reyes
The service sucks, the guy who is taking the orders seems to not like his job, BAD SERVICE
Atmosphere: 1
Service: 1
M Lewis
Service horrible…..
Ana Gurdian
they charge me twice my order. also they give my order to other constumer, and them the other persons came back to return the order becouse they figured out was not there order. so charger 🙄 twice when was only $42. come up to $84. waiting for 1 hour. couse they had to make my order again. with a lot of hungry.
Atmosphere: 1
Food: 1
Service: 1
Zach F
Standard Papa John's. Good and fast pizza. They said it would be ready in 10-15 minutes and it was ready in less than 10
Atmosphere: 5
Food: 5
Service: 5
Mike
$45 for large pizza and medium pizza bread sticks, and i get back to my room after a 23-hour drive, and my pizza medium pizza is still raw..
Atmosphere: 2
Food: 1
Service: 2
Dimitri m
Pizza made us sick. I hate leaving bad reviews for local businesses, but come on guys! Had 2 pepperonis delivered today to the hotel and we all got sick from pizza. Try to do better.
Food: 1
Service: 1
René Hernández Castro
horrible service. the man who took us in seemed like he was under the influence or drugged, and was very disrespectful to my family. this happened at around 3:35pm or 3:40pm, 3/28/25.
Service: 1
Buck Buck
Counter people don't understand what "well done or crispy" means in a pizza. They just push it out the door.
Let's see...$6 dollar delivery fee, delivery app not working, pizza delivered late and is cold, small pieces of pepperoni and mushrooms. Never again!
Atmosphere: 1
Food: 1
Service: 1
Noam Yaffe
What a horrible experience. Simply called to make an order for a pickup and immediately got yelled by the person who picked up Like I am disturbing him. Got there after 10 min, got yelled at again- the guy is high or something, shouldn’t be working facing customers, got yelled why I am making orders on the phone and not online. Not sure how is he working there
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Pepperoni Pizza
d b
What can you say it's a Papa John's in Key West The service was prompt and courteous and when I asked them to make my pizza a little crispy they had no problem putting it back through the oven.
This was the most humiliating, unprofessional, and downright shady food service experience of my life. Papa John’s in Key West is not just bad — it’s a scam. We ordered pizza during a thunderstorm to our hotel. The person on the phone didn’t even know what a Parmesan crust was, argued with me for minutes, then finally said it was “only on a large.” Fine — I ordered a large and a medium, asked for plates, napkins, and confirmed payment with the driver. I was told “pay when he gets there.” After 40 minutes waiting in the hotel lobby with my family, the delivery driver arrived — filthy, reeking, rude, and missing teeth. He shoved the pizza at me and told me he had no way to take payment. When I asked about the plates and napkins I specifically requested, he snapped “I was told nothing” and walked off. We were left sitting there stunned, calling the store over and over again with no one answering the phone. We literally sat around for nearly TWO HOURS thinking this disaster would be resolved. The drive would come back and process a card payment or someone would answer and we would pay. Instead, at MIDNIGHT, the Key West Police were at my hotel door threatening to arrest me for non-payment of $45 of pizza I had been begging to pay for. Imagine being humiliated in front of your family and treated like a criminal because this Papa John’s can’t manage basic service. When the police finally called the manager, magically my card — which the incompetent employee tried 3 times tells me it’s not going through which was impossible tells me to just cash app him — went through without issue. Even the officers admitted it looked like a scam and told me not to use the delivery driver’s personal Cash App that he tried to pressure me into. The officer intervened took my phone and told the establishment that paying by cash app was fraudulent. And then miraculously the card I was trying to pay with goes through after they try to play it off as “wrong zip code” This is beyond “bad service” — it’s fraudulent, humiliating, and dangerous. No one should ever risk ordering from here. You’re not just rolling the dice on cold, low-quality pizza — you’re risking being scammed, embarrassed, and having the cops knock on your door in the middle of the night over their mistakes. Absolutely disgusting. Papa John’s should be ashamed to have their name attached to this location.
Papa John’s uses DoorDash instead of there drivers , August 10th at 12am the door dash drive did not deliver a $78.32 order they market it as dropped off. The drive hung up several times refusing to tell us where the food was delivered at. Are address was correct. So we contacted papa John’s for a resolution, they in short don’t care the manager said if it was are drivers and you ordered through us then we would have replaced it. So to all the customers first don’t order throw DoorDash they are horrible in key west this is not new and happens all the time second the manager there will not help you they don’t care period. Don’t waste your money with them or Pizzahut any pizza place using a third party like DoorDash or uber don’t buy from them it’s disgusting what these companies have became.
Atmosphere: 1
Food: 1
Service: 1
The service sucks, the guy who is taking the orders seems to not like his job, BAD SERVICE
Atmosphere: 1
Service: 1
Service horrible…..
they charge me twice my order.
also they give my order to other constumer, and them the other persons came back to return the order becouse they figured out was not there order.
so charger 🙄 twice when was only $42. come up to $84.
waiting for 1 hour.
couse they had to make my order again.
with a lot of hungry.
Atmosphere: 1
Food: 1
Service: 1
Standard Papa John's. Good and fast pizza. They said it would be ready in 10-15 minutes and it was ready in less than 10
Atmosphere: 5
Food: 5
Service: 5
$45 for large pizza and medium pizza bread sticks, and i get back to my room after a 23-hour drive, and my pizza medium pizza is still raw..
Atmosphere: 2
Food: 1
Service: 2
Pizza made us sick. I hate leaving bad reviews for local businesses, but come on guys! Had 2 pepperonis delivered today to the hotel and we all got sick from pizza. Try to do better.
Food: 1
Service: 1
horrible service. the man who took us in seemed like he was under the influence or drugged, and was very disrespectful to my family. this happened at around 3:35pm or 3:40pm, 3/28/25.
Service: 1
Counter people don't understand what "well done or crispy" means in a pizza. They just push it out the door.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Let's see...$6 dollar delivery fee, delivery app not working, pizza delivered late and is cold, small pieces of pepperoni and mushrooms. Never again!
Atmosphere: 1
Food: 1
Service: 1
What a horrible experience. Simply called to make an order for a pickup and immediately got yelled by the person who picked up
Like I am disturbing him.
Got there after 10 min, got yelled at again- the guy is high or something, shouldn’t be working facing customers, got yelled why I am making orders on the phone and not online.
Not sure how is he working there
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Pepperoni Pizza
What can you say it's a Papa John's in Key West The service was prompt and courteous and when I asked them to make my pizza a little crispy they had no problem putting it back through the oven.
Atmosphere: 3
Food: 3
Service: 3
The pizzas are very delicious, 100% recommended
Atmosphere: 5
Food: 5
Service: 5
Very delicious pizza!!!
Atmosphere: 4
Food: 5
Service: 5
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