Food is good, but I had a hard time communicating with the employees, they barely speak English
Atmosphere: 3
Food: 4
Service: 3
jack tolg
Tonight at the Key West Taco Bell, time did not merely pass — it rotted.
My family and I sat down at 9:00 PM, hopeful, foolish, hungry. Five families total in the restaurant. Two cars in the drive-thru. A setup so calm it should’ve been efficient. Instead, we entered a 45-minute purgatory where nothing moved except our patience slipping away.
At 9:45, the food finally arrived — or rather, some of it did. An entire meal missing. Tacos vanished into the void. When we politely asked where the rest of our order was, we weren’t met with an apology, or even confusion. No. We were met with accusation. As if, after waiting nearly an hour for fast food, we had decided to steal our own dinner for sport.
The food itself? Stone cold. Not “a little cool.” Not “needs a reheat.” Cold like it had given up on life. One item was theatrically reheated in a pan — not remade, not corrected — just resurrected like leftovers from a crime scene. Nothing fresh. Nothing fast. Nothing acceptable.
This wasn’t Taco Bell — it was a slow-motion insult wrapped in tortillas. A place where accountability goes to die, and customer service takes the night off.
If you value your time, your dignity, or the basic assumption that you won’t be accused of theft for asking for what you paid for — eat literally anywhere else. Even the seagulls outside seemed better organized.
Key West deserves better. This Taco Bell should be ashamed.
Atmosphere: 1
Food: 1
Service: 1
Lucia Tolg
Absolutely the worst Taco Bell experience I’ve ever had. The staff was unbelievably rude, acting like customers were an inconvenience rather than the reason they’re there. After waiting way too long, the food never even came, and when something finally did show up, it was stone cold. No apology, no explanation, no effort to fix anything. Total chaos, zero accountability, and terrible service from start to finish. Save yourself the frustration and go literally anywhere else.
Atmosphere: 1
Food: 2
Service: 1
Courtney
The art they have inside is absolutely horrendous and the employees there are super rude and unfriendly
Atmosphere: 1
Food: 3
Service: 1
Ryland Scott
Annie was the nicest cashier I’ve ever dealt with, been here a few times, always seen her, and she’s always been great
Atmosphere: 5
Food: 5
Service: 5
Ronald Flavell
I usually do my best to keep an open mind and try to understand where people are coming from. As I walked in to place a togo order, there was a couple in front of me waiting to also give their order. Noone gave them the time of day, until an older gentleman barked, there is a computer behind you, use that, and then just disappeared. Okay, wait. Yes, many restaurants are going to self order, yet you are standing behind the register. Take the orders. We as a society have lost the art of customer service and representation. I dont want to interact with a screen 24/7. This is part of what is wrong with today's social interactions. We are becoming robotic. We all place our orders, and like a robotic assembly line, orders get handed out with names barked out. Yet, I lacked the sauces I had added on the order screen, and no napkins. I asked, and was told they are all over there somewhere. Again, service minded people need to be in customer service jobs. Noone looked happy to be there working. And it made sense why, at dinner time, on a Saturday, there were only 2 tables occupied. Relying on technology to keep your fast food joint open, with individuals with zero social skills or enthusiasm, is not going to be a bright future.
Atmosphere: 1
Food: 3
Service: 1
Mohit Gupta
Very well prepared and friendly staff
Atmosphere: 5
Food: 5
Service: 5
LoLexLea
The man who takes the orders is absolutely amazing at his job! Because of him I give this Taco Bell a 5 stars. We all know Taco Bell is not 5 stars, but his service deserves respect on his name.
Arun M R
Slow service. The staff looked disinterested and were not very courteous. Food was good though.
Staff were trying but service is very slow. Both inside and drive thru had long lines
Atmosphere: 3
Food: 4
Service: 2
Steve Warwick
Quick food stop
Atmosphere: 3
Food: 4
Service: 4
Brandon Ernissee
If you're in a hurry this is not the Taco Bell for you and staff are disinterested putting it nicely. On the other hand some of the best Taco Bell I've had.
Atmosphere: 3
Food: 4
Service: 1
cjmaloney
My tacos were soaked and I mean soaked like they dropped them in the toilet and wrapped them up.. Truthfully the worst experience ever and Ive had horrible food before but this went straight in the garbage. never under any circumstances order from here EVER
A.B.
Waited more than 20 minutes for our take away food. People who came after us somehow got their food first.
Food is good, but I had a hard time communicating with the employees, they barely speak English
Atmosphere: 3
Food: 4
Service: 3
Tonight at the Key West Taco Bell, time did not merely pass — it rotted.
My family and I sat down at 9:00 PM, hopeful, foolish, hungry. Five families total in the restaurant. Two cars in the drive-thru. A setup so calm it should’ve been efficient. Instead, we entered a 45-minute purgatory where nothing moved except our patience slipping away.
At 9:45, the food finally arrived — or rather, some of it did. An entire meal missing. Tacos vanished into the void. When we politely asked where the rest of our order was, we weren’t met with an apology, or even confusion. No. We were met with accusation. As if, after waiting nearly an hour for fast food, we had decided to steal our own dinner for sport.
The food itself? Stone cold. Not “a little cool.” Not “needs a reheat.” Cold like it had given up on life. One item was theatrically reheated in a pan — not remade, not corrected — just resurrected like leftovers from a crime scene. Nothing fresh. Nothing fast. Nothing acceptable.
This wasn’t Taco Bell — it was a slow-motion insult wrapped in tortillas.
A place where accountability goes to die, and customer service takes the night off.
If you value your time, your dignity, or the basic assumption that you won’t be accused of theft for asking for what you paid for — eat literally anywhere else. Even the seagulls outside seemed better organized.
Key West deserves better.
This Taco Bell should be ashamed.
Atmosphere: 1
Food: 1
Service: 1
Absolutely the worst Taco Bell experience I’ve ever had. The staff was unbelievably rude, acting like customers were an inconvenience rather than the reason they’re there. After waiting way too long, the food never even came, and when something finally did show up, it was stone cold. No apology, no explanation, no effort to fix anything. Total chaos, zero accountability, and terrible service from start to finish. Save yourself the frustration and go literally anywhere else.
Atmosphere: 1
Food: 2
Service: 1
The art they have inside is absolutely horrendous and the employees there are super rude and unfriendly
Atmosphere: 1
Food: 3
Service: 1
Annie was the nicest cashier I’ve ever dealt with, been here a few times, always seen her, and she’s always been great
Atmosphere: 5
Food: 5
Service: 5
I usually do my best to keep an open mind and try to understand where people are coming from. As I walked in to place a togo order, there was a couple in front of me waiting to also give their order. Noone gave them the time of day, until an older gentleman barked, there is a computer behind you, use that, and then just disappeared. Okay, wait. Yes, many restaurants are going to self order, yet you are standing behind the register. Take the orders. We as a society have lost the art of customer service and representation. I dont want to interact with a screen 24/7. This is part of what is wrong with today's social interactions. We are becoming robotic. We all place our orders, and like a robotic assembly line, orders get handed out with names barked out. Yet, I lacked the sauces I had added on the order screen, and no napkins. I asked, and was told they are all over there somewhere. Again, service minded people need to be in customer service jobs. Noone looked happy to be there working. And it made sense why, at dinner time, on a Saturday, there were only 2 tables occupied. Relying on technology to keep your fast food joint open, with individuals with zero social skills or enthusiasm, is not going to be a bright future.
Atmosphere: 1
Food: 3
Service: 1
Very well prepared and friendly staff
Atmosphere: 5
Food: 5
Service: 5
The man who takes the orders is absolutely amazing at his job! Because of him I give this Taco Bell a 5 stars. We all know Taco Bell is not 5 stars, but his service deserves respect on his name.
Slow service. The staff looked disinterested and were not very courteous. Food was good though.
Atmosphere: 3
Food: 4
Service: 2
Great service!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Staff were trying but service is very slow. Both inside and drive thru had long lines
Atmosphere: 3
Food: 4
Service: 2
Quick food stop
Atmosphere: 3
Food: 4
Service: 4
If you're in a hurry this is not the Taco Bell for you and staff are disinterested putting it nicely. On the other hand some of the best Taco Bell I've had.
Atmosphere: 3
Food: 4
Service: 1
My tacos were soaked and I mean soaked like they dropped them in the toilet and wrapped them up.. Truthfully the worst experience ever and Ive had horrible food before but this went straight in the garbage. never under any circumstances order from here EVER
Waited more than 20 minutes for our take away food. People who came after us somehow got their food first.
Atmosphere: 2
Food: 4
Service: 1
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