What a WONDERFUL experience I had picking up daughter’s Baskin Robbin’s birthday cake at Dunkin on Simpson Rd!! The young man who greeted me was so professional, smiling, and helpful. This Dunkin went above and beyond to make my daughter’s 18th birthday cake exceptionally special! I can’t wait for her to see it tomorrow on her birthday!!!
I HIGHLY recommend Dunkin on Simpson Rd for a custom Ice Cream Cake for your loved one on their birthday!! All the flavors of ice cream are available and the cake can be chocolate, vanilla, or confetti!! I ordered on the app and it was very easy!
Ashley Rodriguez
Horrible horrible service !!!!!!!!!!!!! Pay attention your door dash alerts !!! Have integrity or get another job
Migdalia Gonzalez
I went to this store today, 3/26/2025 @ 9:00 pm there were two employees, the guy was taking care of the drive thru orders and the young lady that see us when we entered the store didn’t even has the decency of saying at least, I’ll be right with you,” it was like we weren’t there. I told my husband to go to the drive thru because they never said anything to us, I felt invisible, 🫥 not welcome, by the way, the store was empty. Basking Robbin’s train your employees to be polite.
Anthony Mottola
A Lovely Experience at Baskin-Robbins/Dunkin’ (If You Like Stale Cones and Indecisive Ice Cream)
Well, well, well. I stopped by this fine establishment because, gosh darn it, I deserve a little treat on my solo spring break. And let me tell you, it was certainly an experience.
First, let’s give credit where credit is due—the Dunkin’ side of things was surprisingly efficient. My donuts came out so fast I almost wondered if they had been sitting there waiting just for me. And bless their hearts, they even threw in a couple of extra. Was it an accident? A pity gift? A reward for simply existing? Who’s to say? Either way, I’ll take it.
The milk? Oh, the milk was so fresh. Just the way one would hope milk to be. A real triumph in dairy.
Now, onto the Baskin-Robbins portion of my visit. They did have a decent selection, I’ll give them that. The classics were there, alongside some trendy new flavors that I pretended to be excited about. I even got a sample, which was nice of them. But the ice cream itself? Hmm. Let’s just say I’m still trying to decide if I liked it. It wasn’t bad, but it wasn’t good either. It was just… there. Existing. Like a middle-aged woman finding herself alone on a vacation she never actually wanted.
And then we get to the waffle cone incident. Oh, the waffle cone. I took one bite and immediately knew something was off. Stale. Old. Lifeless. Much like my last relationship. But don’t worry, I overheard the staff casually mentioning it was made yesterday. Yesterday. Imagine that! A full 24 hours old. Because heaven forbid I get the fresh luxury of a same-day cone.
So, in conclusion, if you’re craving some lightly questionable ice cream, shockingly fresh milk, and a side of stale disappointment, by all means, stop by. I’ll be here, contemplating my life choices and whether that ice cream was actually enjoyable or if I just forced myself to believe it was.
Davett Martínez
We always go to this store. Today, November 8 at 10:45 we arrived and the store was already closed, when it said 11pm. We went to the service cart, we ordered and it took them 15 minutes to complete the order through the service cart and apparently the employee who was upset was that our English was not perfect and that is why it took so long to serve us. Then when he charged us he took the card in a bad way and didn't even thank us. We will not return and do not recommend this store. I prefer to go to the Kissimmee store on 192 where their service was excellent.
Atmosphere: 1
Food: 1
Service: 1
Margi Rivera
So, today I wanted a Reese cup sundae as indicated online on their menu. I got a Reese cup ice cream with whipped cream, nuts, and a cherry. That's not what's advertised online (see picture below). So, I took it back. Prior to taking it back, I was informed that the picture online is actually called a Reese cup layered sundae. Ok, so I went back and returned the first sundae that was falsely advertised online. I received the actual Reese cup layered sundae and it was disgusting. It was overloaded with chocolate fudge (see picture below). $8 for this crap!!!
Atmosphere: 1
Food: 1
Service: 1
Tanya
Waited in the drive thru for more than 10 minutes and no one took our order 8/4/2024 9:28 left without ordering.
Service: 1
Phil Glover
Not open 24h like it says, even though door said 247, the baskin part was closed and they were only selling donuts...
Atmosphere: 1
Food: 1
Service: 1
Arlex Rojas
The worst is the horrible ice cream, bad service, I will never return
Philip Preuss
My wife and I ordered from your store the other night, I got the most disgusting smoothie I’ve ever drank, took one sip that was so salty I almost threw up.
Today, September 17 at 4:40 pm, I visited the establishment and the customer service has 0. The cashier is very rude when it comes to collecting the order. I will not return. ??
Cortez Jhay
Ordered through Uber eats for my order to be delayed almost an hour to be told no ice cream available?.. what ice cream place doesn’t sell ice cream or at least notify the customer ? Terrible service
Teri Green
Great ice cream cake ♡
Cristina Zapata
I won't be back, non-competitive attitudes at work, I love to pay before finishing ordering my entire order.
Jordan Martinez
Your casual quality everything was nice and clean I'm not a great fan on how a dozen donuts cost THIRTEEN DALLORS!?? #irememberwhen
What a WONDERFUL experience I had picking up daughter’s Baskin Robbin’s birthday cake at Dunkin on Simpson Rd!! The young man who greeted me was so professional, smiling, and helpful. This Dunkin went above and beyond to make my daughter’s 18th birthday cake exceptionally special! I can’t wait for her to see it tomorrow on her birthday!!!
I HIGHLY recommend Dunkin on Simpson Rd for a custom Ice Cream Cake for your loved one on their birthday!! All the flavors of ice cream are available and the cake can be chocolate, vanilla, or confetti!! I ordered on the app and it was very easy!
Horrible horrible service !!!!!!!!!!!!! Pay attention your door dash alerts !!! Have integrity or get another job
I went to this store today, 3/26/2025 @ 9:00 pm there were two employees, the guy was taking care of the drive thru orders and the young lady that see us when we entered the store didn’t even has the decency of saying at least, I’ll be right with you,” it was like we weren’t there. I told my husband to go to the drive thru because they never said anything to us, I felt invisible, 🫥 not welcome, by the way, the store was empty. Basking Robbin’s train your employees to be polite.
A Lovely Experience at Baskin-Robbins/Dunkin’ (If You Like Stale Cones and Indecisive Ice Cream)
Well, well, well. I stopped by this fine establishment because, gosh darn it, I deserve a little treat on my solo spring break. And let me tell you, it was certainly an experience.
First, let’s give credit where credit is due—the Dunkin’ side of things was surprisingly efficient. My donuts came out so fast I almost wondered if they had been sitting there waiting just for me. And bless their hearts, they even threw in a couple of extra. Was it an accident? A pity gift? A reward for simply existing? Who’s to say? Either way, I’ll take it.
The milk? Oh, the milk was so fresh. Just the way one would hope milk to be. A real triumph in dairy.
Now, onto the Baskin-Robbins portion of my visit. They did have a decent selection, I’ll give them that. The classics were there, alongside some trendy new flavors that I pretended to be excited about. I even got a sample, which was nice of them. But the ice cream itself? Hmm. Let’s just say I’m still trying to decide if I liked it. It wasn’t bad, but it wasn’t good either. It was just… there. Existing. Like a middle-aged woman finding herself alone on a vacation she never actually wanted.
And then we get to the waffle cone incident. Oh, the waffle cone. I took one bite and immediately knew something was off. Stale. Old. Lifeless. Much like my last relationship. But don’t worry, I overheard the staff casually mentioning it was made yesterday. Yesterday. Imagine that! A full 24 hours old. Because heaven forbid I get the fresh luxury of a same-day cone.
So, in conclusion, if you’re craving some lightly questionable ice cream, shockingly fresh milk, and a side of stale disappointment, by all means, stop by. I’ll be here, contemplating my life choices and whether that ice cream was actually enjoyable or if I just forced myself to believe it was.
We always go to this store. Today, November 8 at 10:45 we arrived and the store was already closed, when it said 11pm. We went to the service cart, we ordered and it took them 15 minutes to complete the order through the service cart and apparently the employee who was upset was that our English was not perfect and that is why it took so long to serve us. Then when he charged us he took the card in a bad way and didn't even thank us.
We will not return and do not recommend this store. I prefer to go to the Kissimmee store on 192 where their service was excellent.
Atmosphere: 1
Food: 1
Service: 1
So, today I wanted a Reese cup sundae as indicated online on their menu. I got a Reese cup ice cream with whipped cream, nuts, and a cherry. That's not what's advertised online (see picture below). So, I took it back. Prior to taking it back, I was informed that the picture online is actually called a Reese cup layered sundae. Ok, so I went back and returned the first sundae that was falsely advertised online. I received the actual Reese cup layered sundae and it was disgusting. It was overloaded with chocolate fudge (see picture below). $8 for this crap!!!
Atmosphere: 1
Food: 1
Service: 1
Waited in the drive thru for more than 10 minutes and no one took our order 8/4/2024 9:28 left without ordering.
Service: 1
Not open 24h like it says, even though door said 247, the baskin part was closed and they were only selling donuts...
Atmosphere: 1
Food: 1
Service: 1
The worst is the horrible ice cream, bad service, I will never return
My wife and I ordered from your store the other night, I got the most disgusting smoothie I’ve ever drank, took one sip that was so salty I almost threw up.
Food: 1
Service: 1
Restaurantji Recommends
Today, September 17 at 4:40 pm, I visited the establishment and the customer service has 0. The cashier is very rude when it comes to collecting the order. I will not return. ??
Ordered through Uber eats for my order to be delayed almost an hour to be told no ice cream available?.. what ice cream place doesn’t sell ice cream or at least notify the customer ? Terrible service
Great ice cream cake ♡
I won't be back, non-competitive attitudes at work, I love to pay before finishing ordering my entire order.
Your casual quality everything was nice and clean I'm not a great fan on how a dozen donuts cost THIRTEEN DALLORS!?? #irememberwhen
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