We always go to this store. Today, November 8 at 10:45 we arrived and the store was already closed, when it said 11pm. We went to the service cart, we ordered and it took them 15 minutes to complete the order through the service cart and apparently the employee who was upset was that our English was not perfect and that is why it took so long to serve us. Then when he charged us he took the card in a bad way and didn't even thank us. We will not return and do not recommend this store. I prefer to go to the Kissimmee store on 192 where their service was excellent.
Atmosphere: 1
Food: 1
Service: 1
Margi Rivera
So, today I wanted a Reese cup sundae as indicated online on their menu. I got a Reese cup ice cream with whipped cream, nuts, and a cherry. That's not what's advertised online (see picture below). So, I took it back. Prior to taking it back, I was informed that the picture online is actually called a Reese cup layered sundae. Ok, so I went back and returned the first sundae that was falsely advertised online. I received the actual Reese cup layered sundae and it was disgusting. It was overloaded with chocolate fudge (see picture below). $8 for this crap!!!
Atmosphere: 1
Food: 1
Service: 1
Tanya
Waited in the drive thru for more than 10 minutes and no one took our order 8/4/2024 9:28 left without ordering.
Service: 1
Phil Glover
Not open 24h like it says, even though door said 247, the baskin part was closed and they were only selling donuts...
Atmosphere: 1
Food: 1
Service: 1
Arlex Rojas
The worst is the horrible ice cream, bad service, I will never return
Philip Preuss
My wife and I ordered from your store the other night, I got the most disgusting smoothie I’ve ever drank, took one sip that was so salty I almost threw up.
Food: 1
Service: 1
Davo Centeno
Today, September 17 at 4:40 pm, I visited the establishment and the customer service has 0. The cashier is very rude when it comes to collecting the order. I will not return. ??
Cortez Jhay
Ordered through Uber eats for my order to be delayed almost an hour to be told no ice cream available?.. what ice cream place doesn’t sell ice cream or at least notify the customer ? Terrible service
Teri Green
Great ice cream cake ♡
Cristina Zapata
I won't be back, non-competitive attitudes at work, I love to pay before finishing ordering my entire order.
Your casual quality everything was nice and clean I'm not a great fan on how a dozen donuts cost THIRTEEN DALLORS!?? #irememberwhen
Mai Maguid
It was ok, but they should have more ice cream varieties and better quality
Alo Gracia
I usually don’t leave reviews but whoever they got working the Night Shift, clearly was not trained correctly or is lacking manners. We get to the window, & waited a few minutes for her to answer, mind you the place was empty, she starts taking our order with attitude. I ask her what flavors where available at the time, and she’s said “idk what you looking for”. I told her my order 3/4 times and she still was doing her own thing. She was talking with a low tone than got upset that we didn’t hear what she said and kept talking to us with a nasty attitude. I didn’t even want to spend my money there & just left. Look I know we all have bad days and customers can be annoying at times but you gotta atleast treat people with respect, ESPECIALLY if we never disrespected. Don’t even waste your time coming here.
Felnor Maldonado
Good for a quick bite of ice cream Saturday night
rafael ramirez
this past friday march 10, we use the drive thru around midnight and order 2 pint of ice cream and a scoop.of vanilla...we pais almost $25.00. dollar wicht it was fine..but for.our surprise when we when to e joy it .the pints were only 3/4 full, we didnt check the containers on the spot obviously we order something and paid the price but we didnt get what we paid....this is not the 1st time this happends in this location.but we decided to try one more time.but it seems the employess are getting worse by day....never again if you orde,r chek your containers before you leave the drive thru..
We always go to this store. Today, November 8 at 10:45 we arrived and the store was already closed, when it said 11pm. We went to the service cart, we ordered and it took them 15 minutes to complete the order through the service cart and apparently the employee who was upset was that our English was not perfect and that is why it took so long to serve us. Then when he charged us he took the card in a bad way and didn't even thank us.
We will not return and do not recommend this store. I prefer to go to the Kissimmee store on 192 where their service was excellent.
Atmosphere: 1
Food: 1
Service: 1
So, today I wanted a Reese cup sundae as indicated online on their menu. I got a Reese cup ice cream with whipped cream, nuts, and a cherry. That's not what's advertised online (see picture below). So, I took it back. Prior to taking it back, I was informed that the picture online is actually called a Reese cup layered sundae. Ok, so I went back and returned the first sundae that was falsely advertised online. I received the actual Reese cup layered sundae and it was disgusting. It was overloaded with chocolate fudge (see picture below). $8 for this crap!!!
Atmosphere: 1
Food: 1
Service: 1
Waited in the drive thru for more than 10 minutes and no one took our order 8/4/2024 9:28 left without ordering.
Service: 1
Not open 24h like it says, even though door said 247, the baskin part was closed and they were only selling donuts...
Atmosphere: 1
Food: 1
Service: 1
The worst is the horrible ice cream, bad service, I will never return
My wife and I ordered from your store the other night, I got the most disgusting smoothie I’ve ever drank, took one sip that was so salty I almost threw up.
Food: 1
Service: 1
Today, September 17 at 4:40 pm, I visited the establishment and the customer service has 0. The cashier is very rude when it comes to collecting the order. I will not return. ??
Ordered through Uber eats for my order to be delayed almost an hour to be told no ice cream available?.. what ice cream place doesn’t sell ice cream or at least notify the customer ? Terrible service
Great ice cream cake ♡
I won't be back, non-competitive attitudes at work, I love to pay before finishing ordering my entire order.
Restaurantji Recommends
Your casual quality everything was nice and clean I'm not a great fan on how a dozen donuts cost THIRTEEN DALLORS!?? #irememberwhen
It was ok, but they should have more ice cream varieties and better quality
I usually don’t leave reviews but whoever they got working the Night Shift, clearly was not trained correctly or is lacking manners. We get to the window, & waited a few minutes for her to answer, mind you the place was empty, she starts taking our order with attitude. I ask her what flavors where available at the time, and she’s said “idk what you looking for”. I told her my order 3/4 times and she still was doing her own thing. She was talking with a low tone than got upset that we didn’t hear what she said and kept talking to us with a nasty attitude. I didn’t even want to spend my money there & just left. Look I know we all have bad days and customers can be annoying at times but you gotta atleast treat people with respect, ESPECIALLY if we never disrespected. Don’t even waste your time coming here.
Good for a quick bite of ice cream Saturday night
this past friday march 10, we use the drive thru around midnight and order 2 pint of ice cream and a scoop.of vanilla...we pais almost $25.00. dollar wicht it was fine..but for.our surprise when we when to e joy it .the pints were only 3/4 full, we didnt check the containers on the spot obviously we order something and paid the price but we didnt get what we paid....this is not the 1st time this happends in this location.but we decided to try one more time.but it seems the employess are getting worse by day....never again if you orde,r chek your containers before you leave the drive thru..
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