My family and I loves Bruster’s ice cream! 🍨
My favorite is Southern banana pudding with hot fudge. It has nilla wafers in it it’s sooooo good! 😊
Sophia helped us tonight she’s super friendly and very sweet. This was at the Kissimmee location and you don’t get good customer service in that area so it was a pleasant surprise! She was patient with my family’s indecisiveness she even offered us samples! 🍦
I love all the different flavors and how you can mix and match! What a fun spot so close to home! I can’t wait to try a new flavor next time! Thanks Sophia! Keep up the kindness and the outstanding service! We need more friendly teenagers like you at these local spots!
💜 🍨
Dale Settle Sr.
learn some people skills and stop trying to shame customers into tipping cashiers. Cashiers are not the same as a waiter or waitress.
Felix
The girl who served me was very friendly but I was disappointed because I ordered Strawberry and chocolate and after 25 minutes of waiting they told me that there is no strawberry and I decided on chocolate chips and vanilla and when I got home the ice cream was vanilla and chocolate. Ice cream is very common nothing to do with others. In total it took me 35 minutes to pick up my delivery to serve me 1/4 of ice cream.
Atmosphere: 5
Food: 2
Service: 1
Corey Warren
Poor customer service. I asked to speak to the manager and she never stopped what she was doing to speak with me about the service I received. I don’t recommend that you solicit this location.
Shakeba Edmond
I ordered a cookie’s and cream milkshake it was very watery snd nasty and the girls there didn’t even crush up the cookies inside the milkshake iam highly disappointed never again I wished their was an option to put no stars at all
Food: 1
Service: 1
frederick syx
Well, after reading the managers reply to my review there is a real possibility that the young woman who waited on me was poorly trained and misrepresented Bruster’s policy. She made it clear that for the price of $7.79 I would receive nothing but a plain vanilla Blast, with no flavors or additives at all. She was correct as that is exactly what my money provided. The vanilla soft serve was decent but somewhat bland with no add-on. . She made it clear to me that anything additional would cost an extra $1.09, or higher. Perhaps there was a misunderstanding. She seemed like a nice kid. Thank you offering a replacement Blast. I may stop by in the near future and take you up on that offer. Beware of false advertising! I went to the Kissimmee Bruster’s this evening. I was interested in ordering the regular size ‘Blast’. The listed price was $7.79. What they do not tell the customer is that for $7.79 you only receive a 22 oz cup of vanilla soft serve ice cream. Nothing else. The Blast ‘mix-in’s’ all cost an extra $1.09, or higher. The website menu clearly shows a Blast with M & M pieces mixed in, with no indication that you pay additional for the M & M’s. It’s only once you place your order and are ready to pay that you find out that ANY additions to the vanilla ice cream cost more. I’d imagine Bruster’s figures that most customers won’t question or care about the additional fees. They are mistaken. Customers are better off purchasing a Blizzard from Dairy Queen or a Concrete from Culver’s, as both cost less than a Blast and INCLUDE whatever flavors and sauces one desires. The Ice Cream business is a competitive one. Not all consumers are as stupid/uncaring as Bruster’s would like to think. More direct, honest advertising and promotional is something this outfit should consider.
Atmosphere: 3
Food: 2
Service: 3
Olga Villalobos
Divine thank you very good and excellent service
Atmosphere: 5
Food: 5
Service: 5
E
If people can't scoop ice cream they shouldn't be working at a ice cream shop. Period. It's annoying to get a ice cream cone that's already melting and the scoops are not round as shown on pictures. Wasted my time and money coming here.
Food: 3
Service: 2
TJ Blum (TJ)
Delicious! Tried the ice cream today got small waffle with 2 scoops and 2 different ice creams! Great customer service. Will return.
Atmosphere: 5
Food: 5
Service: 5
Amaryllis Velazquez
I love this place. The staff are always nice and the owners are very sweet as well. I love the non dairy chocolate chip (I’m lactose intolerant). But when I want to try other flavors I enjoy them as well, today I had the “death by chocolate” and WOW it was delicious.
The service is good, the prices are appropriate and the flavors are very delicious but the ice cream scoops are too small for this reason I don't give it 5 stars. The service is good and the prices are fair, the ice creams are tasty but the reason why I don't give it 5 stars is because the ice cream scoops are very small compared to other ice cream shops in the area.
qasem abbasi
nice people, nice little shopping center with outdoor seating, really good ice cream. i got the 'jamaican me crazy'
Atmosphere: 5
Food: 5
Service: 5
kryselis
Wonderful place !! love the staff faithe was very patient with me definitely recommend!!
Atmosphere: 5
Food: 5
Service: 5
Elijah Reid
The best Ice cream shop I have been to. Great atmosphere, fantastic service and delicious ice cream. We will be back!
My family and I loves Bruster’s ice cream! 🍨 My favorite is Southern banana pudding with hot fudge. It has nilla wafers in it it’s sooooo good! 😊 Sophia helped us tonight she’s super friendly and very sweet. This was at the Kissimmee location and you don’t get good customer service in that area so it was a pleasant surprise! She was patient with my family’s indecisiveness she even offered us samples! 🍦 I love all the different flavors and how you can mix and match! What a fun spot so close to home! I can’t wait to try a new flavor next time! Thanks Sophia! Keep up the kindness and the outstanding service! We need more friendly teenagers like you at these local spots! 💜 🍨
learn some people skills and stop trying to shame customers into tipping cashiers. Cashiers are not the same as a waiter or waitress.
The girl who served me was very friendly but I was disappointed because I ordered Strawberry and chocolate and after 25 minutes of waiting they told me that there is no strawberry and I decided on chocolate chips and vanilla and when I got home the ice cream was vanilla and chocolate. Ice cream is very common nothing to do with others. In total it took me 35 minutes to pick up my delivery to serve me 1/4 of ice cream.
Atmosphere: 5
Food: 2
Service: 1
Poor customer service. I asked to speak to the manager and she never stopped what she was doing to speak with me about the service I received. I don’t recommend that you solicit this location.
I ordered a cookie’s and cream milkshake it was very watery snd nasty and the girls there didn’t even crush up the cookies inside the milkshake iam highly disappointed never again I wished their was an option to put no stars at all
Food: 1
Service: 1
Well, after reading the managers reply to my review there is a real possibility that the young woman who waited on me was poorly trained and misrepresented Bruster’s policy. She made it clear that for the price of $7.79 I would receive nothing but a plain vanilla Blast, with no flavors or additives at all. She was correct as that is exactly what my money provided. The vanilla soft serve was decent but somewhat bland with no add-on. . She made it clear to me that anything additional would cost an extra $1.09, or higher. Perhaps there was a misunderstanding. She seemed like a nice kid. Thank you offering a replacement Blast. I may stop by in the near future and take you up on that offer. Beware of false advertising! I went to the Kissimmee Bruster’s this evening. I was interested in ordering the regular size ‘Blast’. The listed price was $7.79. What they do not tell the customer is that for $7.79 you only receive a 22 oz cup of vanilla soft serve ice cream. Nothing else. The Blast ‘mix-in’s’ all cost an extra $1.09, or higher. The website menu clearly shows a Blast with M & M pieces mixed in, with no indication that you pay additional for the M & M’s. It’s only once you place your order and are ready to pay that you find out that ANY additions to the vanilla ice cream cost more. I’d imagine Bruster’s figures that most customers won’t question or care about the additional fees. They are mistaken. Customers are better off purchasing a Blizzard from Dairy Queen or a Concrete from Culver’s, as both cost less than a Blast and INCLUDE whatever flavors and sauces one desires. The Ice Cream business is a competitive one. Not all consumers are as stupid/uncaring as Bruster’s would like to think. More direct, honest advertising and promotional is something this outfit should consider.
Atmosphere: 3
Food: 2
Service: 3
Divine thank you very good and excellent service
Atmosphere: 5
Food: 5
Service: 5
If people can't scoop ice cream they shouldn't be working at a ice cream shop. Period. It's annoying to get a ice cream cone that's already melting and the scoops are not round as shown on pictures. Wasted my time and money coming here.
Food: 3
Service: 2
Delicious! Tried the ice cream today got small waffle with 2 scoops and 2 different ice creams! Great customer service. Will return.
Atmosphere: 5
Food: 5
Service: 5
I love this place. The staff are always nice and the owners are very sweet as well. I love the non dairy chocolate chip (I’m lactose intolerant). But when I want to try other flavors I enjoy them as well, today I had the “death by chocolate” and WOW it was delicious.
Food: 5
Service: 5
Restaurantji Recommends
Great ice cream !! Service was great!
Atmosphere: 5
Food: 5
Service: 5
The service is good, the prices are appropriate and the flavors are very delicious but the ice cream scoops are too small for this reason I don't give it 5 stars.
The service is good and the prices are fair, the ice creams are tasty but the reason why I don't give it 5 stars is because the ice cream scoops are very small compared to other ice cream shops in the area.
nice people, nice little shopping center with outdoor seating, really good ice cream. i got the 'jamaican me crazy'
Atmosphere: 5
Food: 5
Service: 5
Wonderful place !! love the staff faithe was very patient with me definitely recommend!!
Atmosphere: 5
Food: 5
Service: 5
The best Ice cream shop I have been to. Great atmosphere, fantastic service and delicious ice cream. We will be back!
Atmosphere: 5
Food: 5
Service: 5
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