Bad service I was on the drive thru line and was trying to decide what I wanted to eat and the person taking my order was rushing me and since I said if he could give me a second to decide he rushed to say that I had to go inside to order and I refused to go inside… after I refused to go inside he said that I had to leave and that he no longer would take my order.
Angel
Great service friendly staff my food was hot n fresh
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Toast Sticks
Nikki “Nikki” Ortiz
Very unprofessional afternoon staff. The Vehicle behind me got their food first. I had to enter to the front door to ask where my food was while two employees and possibly a manager we're looking lost. Hope it gets better.
Food: 1
Service: 1
Gustavo Guimarães
I visited this store on three different days before making this comment. The location doesn’t have enough staff, and it always takes a long time to place an order.
Atmosphere: 3
Food: 5
Service: 1
ABDURAKHMON MANSUROV
I don't like Burger King- but this place I LOVE IT. The people working here are very nice! Only because of them a lot of people coming here.
Parking: Plenty of parking in KB, before and even after it. You ALWAYS can find parking here.
Wheelchair accessibility: Has a ♿ parking and entrance
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Nuggets, Hamburger
Marie Helen Gutierrez
The best service from the night team! Thanks guys!
Atmosphere: 5
Food: 5
Service: 5
Felix Quinones
“I recently visited Burger King and had a disappointing experience. My wife asked to use the restroom, and the employees hesitated before telling her it was out of service. However, as we left, a female employee shared the situation with a male employee, who clapped dismissively, showing no regard for the issue. I’m certain the restroom wasn’t actually out of service—they simply didn’t want to clean it again. Burger King used to prioritize customer service, but this incident made us feel unwelcome. I’m surprised this location is still open with such poor customer care.”
Service: 1
Barbie Mulholland
Spare yourself and do not go there.Out of food items,ask to use restrooms,no coke in coke machine..What else do I need to say?? Seems as tho we were a burden to them.No other customers there.
Atmosphere: 1
Food: 1
Service: 1
Anthony Pastor
Not the best location. I happend to arrive on a day that an employee decided to quit and I guess the manager was called in to cover. I stood at the counter for 15min waiting for someone to take my order. All I heard was the manager complaining about the employee who didn't show up and how his day was ruined. He even had one of the other employees close and lock the doors of the building until we was ready to get too work.
Ridiculous and horrible customer service. Learn to keep your feelings in check and handle that stuff behind closed doors. If the job is too much, don't do it. All you guys did was waste my time. And shame on the manager for his actions. Be a leader not a complainer.
I do not recommend anyone come to this location to eat.
Atmosphere: 1
Food: 3
Service: 1
Christian Arocho
It's amazing to me how you're still in business. You're always understaffed and a single Whopper combo just took 30 minutes, but you'd never know it since it's common practice now to pull ahead of where the cameras are for your timers. And hey metrics are all that matter right? Pathetic. Update: AND YOU GOT THE ORDER WRONG!
Short staffed, so there was no one at the front. No ice. A lot of drinks were not available. Tables were dirty and the food was awful too. Last time I’m visiting Burger King.
Atmosphere: 1
Food: 1
Service: 1
Yiannis K
I order delivery through Uber Eats and add priority(plus 4€).The result was the food to be delivered 1 hour 45 minutes later apart from the fact that they replaced the french potatoes of my order with onion rings...Avoid this shop!
Food: 2
Service: 1
Rafael Oribio
Definitely from bad to worse, I've been waiting for 12 minutes for my order to be taken, a lot of priority to the drive-thru area and nothing to the customer on foot or inside the place
Atmosphere: 1
Food: 3
Service: 1
Ana Delgado
I stay there in a lobby with sofas so comfortable eating and resting.
Atmosphere: 5
Food: 5
Service: 5
Jean Figueroa (AnimatedJ)
The Burger King at 4445 W Vine Street in Kissimmee has consistently been a terrible experience, and tonight was the worst yet. Over the past year, I’ve visited this location four times, and every single time has been frustrating enough to make me regret coming back.
The wait times are unreasonably long for a fast-food chain, even when using the mobile app for drive-thru pickup. My last two orders through the app have taken just as long as if I’d ordered on the spot. Tonight, however, was a whole new level of bad.
I placed a mobile order and went to the drive-thru as instructed. When I informed the employee I was there to pick up my mobile order, he yelled at me, telling me I had to come inside. I explained that I’d paid for drive-thru pickup, but he yelled again, “You have to come inside, papa!” When I asked him to cancel my order if they couldn’t provide the service I’d paid for, he told me to stop at the stop sign past the second window. Now, I’ve been sitting here for over 15 minutes without my food.
To make things worse, one of the previous times I ordered mozzarella sticks—listed as “mozzarella fries” on their menu—they were served half-frozen and had a weird yellow color to the “mozzarella.” It was disgusting and completely inedible.
This location’s combination of poor customer service, long wait times, unprofessional staff, and subpar food quality is unacceptable. If you’re considering this Burger King, save yourself the headache and go somewhere else.
Bad service I was on the drive thru line and was trying to decide what I wanted to eat and the person taking my order was rushing me and since I said if he could give me a second to decide he rushed to say that I had to go inside to order and I refused to go inside… after I refused to go inside he said that I had to leave and that he no longer would take my order.
Great service friendly staff my food was hot n fresh
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Toast Sticks
Very unprofessional afternoon staff.
The Vehicle behind me got their food first. I had to enter to the front door to ask where my food was while two employees and possibly a manager we're looking lost.
Hope it gets better.
Food: 1
Service: 1
I visited this store on three different days before making this comment. The location doesn’t have enough staff, and it always takes a long time to place an order.
Atmosphere: 3
Food: 5
Service: 1
I don't like Burger King- but this place I LOVE IT. The people working here are very nice!
Only because of them a lot of people coming here.
Parking: Plenty of parking in KB, before and even after it. You ALWAYS can find parking here.
Wheelchair accessibility: Has a ♿ parking and entrance
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Nuggets, Hamburger
The best service from the night team! Thanks guys!
Atmosphere: 5
Food: 5
Service: 5
“I recently visited Burger King and had a disappointing experience. My wife asked to use the restroom, and the employees hesitated before telling her it was out of service. However, as we left, a female employee shared the situation with a male employee, who clapped dismissively, showing no regard for the issue. I’m certain the restroom wasn’t actually out of service—they simply didn’t want to clean it again. Burger King used to prioritize customer service, but this incident made us feel unwelcome. I’m surprised this location is still open with such poor customer care.”
Service: 1
Spare yourself and do not go there.Out of food items,ask to use restrooms,no coke in coke machine..What else do I need to say?? Seems as tho we were a burden to them.No other customers there.
Atmosphere: 1
Food: 1
Service: 1
Not the best location. I happend to arrive on a day that an employee decided to quit and I guess the manager was called in to cover. I stood at the counter for 15min waiting for someone to take my order. All I heard was the manager complaining about the employee who didn't show up and how his day was ruined. He even had one of the other employees close and lock the doors of the building until we was ready to get too work.
Ridiculous and horrible customer service. Learn to keep your feelings in check and handle that stuff behind closed doors. If the job is too much, don't do it. All you guys did was waste my time. And shame on the manager for his actions. Be a leader not a complainer.
I do not recommend anyone come to this location to eat.
Atmosphere: 1
Food: 3
Service: 1
It's amazing to me how you're still in business. You're always understaffed and a single Whopper combo just took 30 minutes, but you'd never know it since it's common practice now to pull ahead of where the cameras are for your timers. And hey metrics are all that matter right? Pathetic. Update: AND YOU GOT THE ORDER WRONG!
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Short staffed, so there was no one at the front. No ice. A lot of drinks were not available. Tables were dirty and the food was awful too. Last time I’m visiting Burger King.
Atmosphere: 1
Food: 1
Service: 1
I order delivery through Uber Eats and add priority(plus 4€).The result was the food to be delivered 1 hour 45 minutes later apart from the fact that they replaced the french potatoes of my order with onion rings...Avoid this shop!
Food: 2
Service: 1
Definitely from bad to worse, I've been waiting for 12 minutes for my order to be taken, a lot of priority to the drive-thru area and nothing to the customer on foot or inside the place
Atmosphere: 1
Food: 3
Service: 1
I stay there in a lobby with sofas so comfortable eating and resting.
Atmosphere: 5
Food: 5
Service: 5
The Burger King at 4445 W Vine Street in Kissimmee has consistently been a terrible experience, and tonight was the worst yet. Over the past year, I’ve visited this location four times, and every single time has been frustrating enough to make me regret coming back.
The wait times are unreasonably long for a fast-food chain, even when using the mobile app for drive-thru pickup. My last two orders through the app have taken just as long as if I’d ordered on the spot. Tonight, however, was a whole new level of bad.
I placed a mobile order and went to the drive-thru as instructed. When I informed the employee I was there to pick up my mobile order, he yelled at me, telling me I had to come inside. I explained that I’d paid for drive-thru pickup, but he yelled again, “You have to come inside, papa!” When I asked him to cancel my order if they couldn’t provide the service I’d paid for, he told me to stop at the stop sign past the second window. Now, I’ve been sitting here for over 15 minutes without my food.
To make things worse, one of the previous times I ordered mozzarella sticks—listed as “mozzarella fries” on their menu—they were served half-frozen and had a weird yellow color to the “mozzarella.” It was disgusting and completely inedible.
This location’s combination of poor customer service, long wait times, unprofessional staff, and subpar food quality is unacceptable. If you’re considering this Burger King, save yourself the headache and go somewhere else.
Atmosphere: 1
Food: 1
Service: 1
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