I ordered two medium whopper combos without ketchup and mayo.
One burger was supposed to be cut in half (it had onion but the other didn’t.
I got two small combos doused with ketchup and mayo along with onion and neither burger was cut in half.
The meals were inedible. They cost nearly $25 and Burger King offered me $15 “to make it right”. That is so disrespectful, I cannot believe it.
We will be continuing our relationship with Wendy’s and McDonald’s in the this area but we will not patronize this Burger King location again.
Alecia
I only drink water and tea. I ordered a tea for my cheat day. I waited 5 minutes and I finally was called up to get my cup. My cup was empty so I just figured maybe the tea was on the fountain kiosk. Completely empty. No tea at all. So I went back up to the counter and I asked her about the tea. She said hold on and walked away. She came back and told me that they don't have tea. I'm just frustrated that she let me pay for a medium size cup of tea knowing that there was no tea available.
Frank Rivera
The place was dirty. The tables haven’t been cleaned for at least 25 minutes that I’ve been here with the kids. If I can post some pictures, I would. I guess the manager don’t care cause it wasn’t like that before.
Atmosphere: 1
Food: 2
Service: 2
Cherie Thayer
Been sitting in the drive-through for 20 minutes I still don’t have my food.
Atmosphere: 1
Food: 1
Service: 1
Steven Fulladosa
On August 22 at around 12:50 AM, I visited your location with my 65-year-old father to place an order. When I arrived, a staff member who identified herself as Myra refused to take my order because I entered from the wrong side of the lot where the arrows are marked.
It was dark, and I had difficulty seeing the signs clearly. While I understand traffic flow is important, I found it very disrespectful and unnecessary to be denied service for this reason—especially given the circumstances.
As a customer, I believe situations like this should be handled with courtesy and understanding. I wanted to bring this to your attention so that future customers aren’t treated the same way.
Atmosphere: 1
Food: 1
Service: 1
Red kryptonite gaming
I usually defend this burger king as I haven't had a problem in the last 4 years. That changed today as I went in and wanted to try the new brisket whopper. When I got my burger I checked to make sure there's no tomato like I do with all burger places but was shocked how little brisket was put on the burger(see picture). I asked if this was the correct amount of brisket on the sandwich and the person said yes, 2 scoops. Now maybe they use teaspoon sized scoops but that looks no where near regular scoops. After eating half of the sandwich is when I could taste the brisket which is crazy. Don't buy the brisket whopper from this location unless u are OK with the little bit of the thing that makes this burger different.
Atmosphere: 3
Food: 1
Service: 3
miguel mercado
Stuffed two meals In one bad and as I get my car the whole bag falls apart while holding middle of the bag. While my drive home is maybe 5 min. Waste of money and food
Eilen Carrillo
I dont know her name there was a female blond cashier who has very good customer service But everytime i come they mess up my order I always have to check before I leave Well check ur soda too I ordered a coke and got some acid water And sundae was not even frozen! Chicken fingers where cold and stale. Food quality needs improvement and accuracy on order takeout.
Atmosphere: 1
Food: 1
Service: 4
alexander perez
I just want to thank the general manager Milexa, and the assistant manager Darleen for the quick service I received at this location. The service has improved immensely, since the last time I was here, and I haven't been here for a while. I made my order they expedited my order in a timely manner. I was very satisfied with the level of customer service that the general manager and assistant manager provided to me, and my family, I had several questions about my order they gladly with smiles& courtesy. Took the time out although they were busy to address my concerns, I was satisfied with the outcome being that I'm a manager as well at a fast food restaurant. hats off to the management team for a job well done. I have to recognize these ladies because it's the right thing to do. Hat off to them both, I would have given six stars but they only allowed to me to give them five stars. 😄 Food was fresh. I'll will definitely come back again with my family. By the way, loving the remolding. Very clean lobby, & restrooms. 💕🤗💕
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon King Meal, Whopper Jr, French Toast Sticks, Bacon \u0026 Cheese Double Whopper Large Meal, Bacon and Cheese Whopper
juan laboy
I went there with my grandson around 10pm I entered the drive thru the wrong way and was told I can’t get service because of that even tho it was empty no one there at all so I parked and went inside and asked why they said it was policy I ask to see it so I know for next time and Luis Ortiz told me he was told that so then I said is it policy or work of mouth and because I inquired about it I was refused service even inside he said I was disrespectful when I wasn’t I even have video of the incident
Literally not even worth the 1 star . Service is slow and rude . Burgers are always cold and buns seem stale . I stopped going here for months decided to go back tonight and still horrible service, didn’t even order I just left .
Atmosphere: 1
Food: 1
Service: 1
Clement “Ceesar” Lewis
Great service.
Atmosphere: 5
Food: 4
Service: 5
Yelitza Hernandez
It was to go order very fast awesome employees ty soo much
Atmosphere: 5
Food: 5
Service: 5
Luis Ayala
Went to the drive thru to get lunch with my abuela and tio and I had the Bacon King burger was absolutely amazing and my abuela and tio had the classic chicken sandwich and they enjoyed it especially since we don't eat out much maybe once a month if that so it definitely was on point.
I ordered two medium whopper combos without ketchup and mayo. One burger was supposed to be cut in half (it had onion but the other didn’t. I got two small combos doused with ketchup and mayo along with onion and neither burger was cut in half. The meals were inedible. They cost nearly $25 and Burger King offered me $15 “to make it right”. That is so disrespectful, I cannot believe it. We will be continuing our relationship with Wendy’s and McDonald’s in the this area but we will not patronize this Burger King location again.
I only drink water and tea. I ordered a tea for my cheat day. I waited 5 minutes and I finally was called up to get my cup. My cup was empty so I just figured maybe the tea was on the fountain kiosk. Completely empty. No tea at all. So I went back up to the counter and I asked her about the tea. She said hold on and walked away. She came back and told me that they don't have tea. I'm just frustrated that she let me pay for a medium size cup of tea knowing that there was no tea available.
The place was dirty. The tables haven’t been cleaned for at least 25 minutes that I’ve been here with the kids. If I can post some pictures, I would. I guess the manager don’t care cause it wasn’t like that before.
Atmosphere: 1
Food: 2
Service: 2
Been sitting in the drive-through for 20 minutes I still don’t have my food.
Atmosphere: 1
Food: 1
Service: 1
On August 22 at around 12:50 AM, I visited your location with my 65-year-old father to place an order. When I arrived, a staff member who identified herself as Myra refused to take my order because I entered from the wrong side of the lot where the arrows are marked.
It was dark, and I had difficulty seeing the signs clearly. While I understand traffic flow is important, I found it very disrespectful and unnecessary to be denied service for this reason—especially given the circumstances.
As a customer, I believe situations like this should be handled with courtesy and understanding. I wanted to bring this to your attention so that future customers aren’t treated the same way.
Atmosphere: 1
Food: 1
Service: 1
I usually defend this burger king as I haven't had a problem in the last 4 years. That changed today as I went in and wanted to try the new brisket whopper. When I got my burger I checked to make sure there's no tomato like I do with all burger places but was shocked how little brisket was put on the burger(see picture). I asked if this was the correct amount of brisket on the sandwich and the person said yes, 2 scoops. Now maybe they use teaspoon sized scoops but that looks no where near regular scoops. After eating half of the sandwich is when I could taste the brisket which is crazy. Don't buy the brisket whopper from this location unless u are OK with the little bit of the thing that makes this burger different.
Atmosphere: 3
Food: 1
Service: 3
Stuffed two meals In one bad and as I get my car the whole bag falls apart while holding middle of the bag. While my drive home is maybe 5 min. Waste of money and food
I dont know her name there was a female blond cashier who has very good customer service
But everytime i come they mess up my order I always have to check before I leave
Well check ur soda too I ordered a coke and got some acid water
And sundae was not even frozen!
Chicken fingers where cold and stale.
Food quality needs improvement and accuracy on order takeout.
Atmosphere: 1
Food: 1
Service: 4
I just want to thank the general manager Milexa, and the assistant manager Darleen for the quick service I received at this location. The service has improved immensely, since the last time I was here, and I haven't been here for a while. I made my order they expedited my order in a timely manner. I was very satisfied with the level of customer service that the general manager and assistant manager provided to me, and my family, I had several questions about my order they gladly with smiles& courtesy. Took the time out although they were busy to address my concerns, I was satisfied with the outcome being that I'm a manager as well at a fast food restaurant. hats off to the management team for a job well done. I have to recognize these ladies because it's the right thing to do. Hat off to them both, I would have given six stars but they only allowed to me to give them five stars. 😄 Food was fresh. I'll will definitely come back again with my family. By the way, loving the remolding. Very clean lobby, & restrooms. 💕🤗💕
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon King Meal, Whopper Jr, French Toast Sticks, Bacon \u0026 Cheese Double Whopper Large Meal, Bacon and Cheese Whopper
I went there with my grandson around 10pm I entered the drive thru the wrong way and was told I can’t get service because of that even tho it was empty no one there at all so I parked and went inside and asked why they said it was policy I ask to see it so I know for next time and Luis Ortiz told me he was told that so then I said is it policy or work of mouth and because I inquired about it I was refused service even inside he said I was disrespectful when I wasn’t I even have video of the incident
Service: 1
Restaurantji Recommends
Awful!! Worst service ever!
Literally not even worth the 1 star . Service is slow and rude . Burgers are always cold and buns seem stale . I stopped going here for months decided to go back tonight and still horrible service, didn’t even order I just left .
Atmosphere: 1
Food: 1
Service: 1
Great service.
Atmosphere: 5
Food: 4
Service: 5
It was to go order very fast awesome employees ty soo much
Atmosphere: 5
Food: 5
Service: 5
Went to the drive thru to get lunch with my abuela and tio and I had the Bacon King burger was absolutely amazing and my abuela and tio had the classic chicken sandwich and they enjoyed it especially since we don't eat out much maybe once a month if that so it definitely was on point.
Atmosphere: 5
Food: 5
Service: 5
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