Dunkin'
2705 Simpson Rd Unit 119, Kissimmee
(407) 962-0209
Recent Reviews
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The lady in the drive thru was arrogant and rude. Food were good, but the services and attitude was horrible.
Atmosphere: 1
Food: 1
Service: 1
At first, the cashier who was on the speaker was so rude. It was a girl, and I didn’t get her name, but after, I was greeted by Lex, and he was so sweet, got my doughnut that I was missing, complimented my nails, and was so personable! He definitely saved the experience because I went up to the window upset and that changed quickly! Lex It’s definitely an asset to this Dunkin’ Donuts!
Atmosphere: 4
Food: 5
Service: 4
I’ve been coming to this Dunkin since it first opened and I must say I have not had exceptional service until recently ! I must point out this employee by the name of Lex who has been nothing but absolutely WONDERFUL! Every single time I’ve gone to this location he has made my experience better & better. Always recommending new things to try and asking additional questions ( if I would like my muffin warmed up or my croissant toasted) and not just rushing my order ! I appreciate the time and kindness that he has presented in each and every encounter. This Dunkin is very lucky to have an associate like him !!
Service: 5
no line, staff was nice, got my order correct and tasted great
Atmosphere: 5
Food: 5
Service: 5
Cool mini tote! Made my day. Been going here for 3 yrs now and they never miss with my iced coffee. Love it.
Atmosphere: 5
Food: 5
Service: 5
Never seen a Dunkin with a Baskin Robins. Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
The staff are nice and sweet and the food is very good
Food: 5
I can’t express the number of times I have gotten my coffee wrong here everyday It’s made differently every single time even tho it’s the same iced coffee never put the correct milk mind u i don’t change anything on this coffee expect add liquid sugar & cold foam i always have to go back inside to get it fixed
Food: 1
Service: 1
The woman in the window made absolutely no conversation or direct eye contact. Just took money from my hand and handed things out (still not acknowledging me). Made conversation with coworker though. I guess the guest aren’t as important.
Atmosphere: 1
Food: 4
Service: 1
My favorite dunkin location been coming here for years but Lex costumers service is amazing he is always smiling and in a great mood. Keep up the good work dunkin with your great team. We’ll continue to pay food here.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Love this Dunkin! The food is always good and the crew is nice. Special thanks to Lex for helping me with my order!
Atmosphere: 5
Food: 5
Service: 5
Usually shop at night for my team's donuts. The ladies there provide great customer service.
Atmosphere: 3
Food: 5
Service: 5
I have to say that we hadn't been there for a while because of poor poor customer service, but we decided to go back today to give it another chance. We were lucky that Joselyn served us; she was very friendly and pleasant. You should have more employees like her. The change in customer service was amazing. Jocelyn thank you very much for the spectacular service. Don't replace her.
Atmosphere: 5
Food: 5
Service: 5
Staff has been so friendly regardless of the day I go or who serves me.
Atmosphere: 5
Food: 5
Service: 5
I love it !
Atmosphere: 5
Food: 5
Service: 5
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