Dunkin'
3745 Pleasant Hill Rd, Kissimmee
(407) 343-1277
Recent Reviews
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Coming from Massachusetts this place was better at serving my coffee just as I like it.
Atmosphere: 5
Food: 5
Service: 5
This current location was not busy, keep that in mind. We walked in, were not greeted. 3 employees behind the counter. Male was working the drive through. He turned around and saw us there. Then came over to us, while the other two girls made eye contact, said nothing or acknowledged us. We did a mobile order. I was missing 1 item in my bag, once again stood at counter for a few minutes (no one inside, 1 car at drive though) gentleman had to help me once again, while girls ignored. We were there for quite some time. Very slow. Got home and my son’s order was wrong. He asked multiple times for white cheddar cheese, but still got American cheese. Love Dunkin but most likely will not go back to this location.
Atmosphere: 3
Food: 4
Service: 1
Dante is the best! So sad he no longer works there. It definitely takes some skill to make coffee and he's the best at it. Everyone there is friendly though. Only complaint is the donuts sell out so fast and they don't get replenished until the next day
Atmosphere: 5
Food: 5
Service: 5
Didn't really make my coffee the way I wanted it
They give you one food. They don't even give you fresh food needs to close down.
Atmosphere: 3
Food: 2
Service: 3
One of the worst Dunkin drinks i’ve ever tasted. They did not put in the right flavoring, I also asked for less ice and they didnt give it to me. When I asked her to remake it, she told me my drink had less ice. The ice is filled to the bottom lol
Atmosphere: 2
Food: 1
Service: 1
I’ve been coming to this place often for my kids, but I’ve always been disappointed with the service. But today, Pricilla and Nelly (I hope I got that right) made my day! Their customer service was incredible! They were so fast and helpful, it was the best I’ve ever experienced there. I really hope their managers recognize how amazing they are! My date of service was 5/15/25 approx 7:10am.
Atmosphere: 3
Food: 5
Service: 4
They give you 5 very small tater tots in a large paper bag for breakfast.
Atmosphere: 5
Food: 3
Service: 1
Destiny at Dunkin’ Donuts is amazing! She’s the kind of person who makes your day brighter without even trying. Super friendly, fast, and genuinely cares about making sure you leave happy. You can tell she takes pride in her work and goes above and beyond for every customer. Her energy is contagious and makes the whole experience so much better. Dunkin’ is lucky to have her—she’s a true gem!
The guy who was there this morning was great aswell didn’t catch his name!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg and Cheese, Bacon Egg and Cheese
I don't know why I even come to this dunkin. I always wait 20 minutes for only 4 cars in front of me. They ALWAYS mess up my order. I had to pay double the money because they said they're out of sausage. I ordered everything separately because I couldn't get the $6 meal deal. The hashbrowns were cold and there wasn't cheese on the sandwich. Now I just spent an extra 10 minutes waiting too see a cashier to get the order corrected.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Absolutely horrible experience. They missed items in our order, and when we politely informed them, they basically called us liars and demanded to see the bag to “verify.” To make matters worse, the manager was loudly screaming at a new employee right in front of customers—completely unprofessional and degrading. It was uncomfortable to witness and showed a total lack of leadership and training. The staff was incredibly rude, and the whole environment felt chaotic and disrespectful. I will not be returning to this location. Avoid if you want decent service or any sense of courtesy.
Atmosphere: 1
Food: 1
Service: 1
Ordered a breakfast sandwich and the piece of paper that separates cheese was cooked into the sandwich and whoever the morning assistant manager was rude about my complaint.... will never Go back there again!😡
Atmosphere: 1
Food: 1
Service: 1
Found a hair in my bacon egg and cheese sandwich while eating it. It was melted into the cheese so definitely not mine. Posting so that hopefully management sees and ensures this kind of thing doesn't happen again. Not pleasant.
I love getting my coffee there because jeanette and sharky are always so happy and pleasant never rude always fast and there smile is worth a million dollars thanks for always making my day
Don’t ever eat at this location!!! When opening our box of Donuts we were greeted by a half a dozen Roaches!!! The County Health Inspector has been contacted. STAY AWAY!!!
Atmosphere: 1
Food: 1
Service: 1
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