When we were there for a big group, it went great. Hard to get a hold of anyone for reservations whether it be through call or email. Super difficult for anyone to reply. Also, if you happen to go there for a random drink for the evening, good luck. Takes forever for anyone to acknowledge you. Once they do still take incredibly long. Took about 30 mins for someone to take our order and then we ended up leaving without a drink since it was almost 40 mins am still no drink. Very disappointed.
Atmosphere: 4
Food: 5
Service: 1
Charles Rendall
We had a good waiter. Nice atmosphere. Fast service.
Atmosphere: 4
Food: 4
Service: 4
Victoria Carela
This location in margaritaville needs improvement. I experienced a horrible service and need to contact corporate asap.i walked in on Sunday night to enjoy a couple of drinks. Was overcharged. And I let them know I was an industry worker. Then I call the next day to resolve the issue. Was connected with a rude person on the other line. Spoke to three other people and none of my questions were answered. Was even told that I had to work in the plaza/ work 5 mile radius. And was told I would be given a call back but never did, even gave my number and name for the call. Even wrote to corporate on the website twice. I was waiting to receive a call back never did. Then I come in on Wednesday to speak with the manager. Get told that she isn’t there and there isn’t anyone that I could speak to in the moment, had to wait til night time to even speak to a manager. Mind you I called about 10 times this morning and no one even picked up the phone, it was so much I thought they blocked my number. I even asked to speak to any manager. Was told kitchen manager was there but didn’t speak English and it wouldn’t even matter speaking to them because the issue would be resolved/ helped. But I had even asked if it could be spoken about so the other managers would be made aware and still wasn’t able to speak to anyone. After my shift I had to pass by to speak with the manager. I walk in and speak directly to Ariel (General Manager). I spoke about the situation to her and was told that nothing could be done. I explained that I have been here several times that even she has served me at the bar and that this has never happened. She said due to liquor count and sales something could’ve only been done that night and couldn’t even accommodate the situation. Valentina the bartender was at the time. She was horrible and disgusting I even caught her and her girlfriend in the bathroom doing unspeakable things. She didn’t make me aware of the price and just swiped my card. I regret coming here especially knowing that I’ve been there a few times and have never had an issue. I’ve been here so many times that Ariel(gm) and Valentina(bartender) are actually friends. It felt like the knowing the situation the General Manager didn’t want to assist with any customer service. Or even insuring that she kept a customer coming in the door. I was even told that it had to be fixed all in the same night. But even accommodation could been a little of a peace of mind. As well as I’m not sure if this is apart of the look of the company but taking shots on the clock as well.3227 Margaritaville BlvdKissimmee, FL 34747
Atmosphere: 1
Food: 1
Service: 1
Carmen Gilchrist
I eat out a lot and have traveled all over the US. Which Mexican restaurant doesn’t offer chip and salsa . Well here they don’t.We ordered nachos which we asked no pico just salsa instead which you would think is an even swap but no it isn’t. She said it would be more of a charge.The Nacho came out and it didn’t have melted cheese but some gross imitation of cheese sauce.I would save your money and not even go there. There are much better restaurants than here.
Atmosphere: 1
Food: 1
Service: 1
Marnick O Soto Rivera
Excellent service and great place to go with your love ones!! Recommend ?% cuz I ask for a mezcal Rita and they want me to be sure that I like the mezcal the server bring me a shot just to be sure that I like it!! ? percent family friendly!!Wheelchair accessibility: Easy to park and easy to
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito & Enchiladas
Adam Jackson
Awesome place! Server Sara took awesome care of us, we will be
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birria Tacos
Lena Ishcomer
The food was gross, idk how u mess a chicken taco. Also you have to pay for chips and salsa, what kind of “Mexican” restaurant does that? If you want Mexican food, don’t waste your time here.
Atmosphere: 3
Food: 1
Service: 2
James C.
Food was Good, but the service fell Very Short of the mark. They seemed like they were operating with a Full Staff of Inexperienced individuals (in every aspect of operation after entering the establishment).
Everything was great here.The food was excellent with beautiful presentation and Christopher kept us laughing. He entertained us with friendly, funny & fast service.Thank you for a wonderful experience.The Tijuana Street Fries are a must try.
Josh was amazing!!! I had gotten shrimp & chicken fajitas delicious. He had recommended a mango margarita so good. It was so nice inside & outside no complains. Had my daughter with me kid friendly for sure ! Definitely will come back soon.
We had the best servers ever, Josh and dennis!! The food was amazing, especially the Mexican rice and street corn and these servers made the environment super welcoming and fun!
Atmosphere: 5
Food: 4
Service: 5
Bryan & Dani
Jose was the best waiter! Quick service and great drinks!!
Atmosphere: 5
Food: 5
Service: 5
Brooklyn Maclean
Couldn’t name a better place with a better waiter ! Josè was the bomb diggity!The drinks were fantastic !!
Atmosphere: 5
Food: 5
Service: 5
Hanna Johnson
Ou server, Danielle S, was so wonderful and accommodating. She even gave us free salsa and queso and chips! Overall, great atmosphere and good food!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Guacamole
Derek Hess
We loved this place! Christopher gave great suggestions and the food was wonderful!
When we were there for a big group, it went great. Hard to get a hold of anyone for reservations whether it be through call or email. Super difficult for anyone to reply. Also, if you happen to go there for a random drink for the evening, good luck. Takes forever for anyone to acknowledge you. Once they do still take incredibly long. Took about 30 mins for someone to take our order and then we ended up leaving without a drink since it was almost 40 mins am still no drink. Very disappointed.
Atmosphere: 4
Food: 5
Service: 1
We had a good waiter. Nice atmosphere. Fast service.
Atmosphere: 4
Food: 4
Service: 4
This location in margaritaville needs improvement. I experienced a horrible service and need to contact corporate asap.i walked in on Sunday night to enjoy a couple of drinks. Was overcharged. And I let them know I was an industry worker. Then I call the next day to resolve the issue. Was connected with a rude person on the other line. Spoke to three other people and none of my questions were answered. Was even told that I had to work in the plaza/ work 5 mile radius. And was told I would be given a call back but never did, even gave my number and name for the call. Even wrote to corporate on the website twice. I was waiting to receive a call back never did. Then I come in on Wednesday to speak with the manager. Get told that she isn’t there and there isn’t anyone that I could speak to in the moment, had to wait til night time to even speak to a manager. Mind you I called about 10 times this morning and no one even picked up the phone, it was so much I thought they blocked my number. I even asked to speak to any manager. Was told kitchen manager was there but didn’t speak English and it wouldn’t even matter speaking to them because the issue would be resolved/ helped. But I had even asked if it could be spoken about so the other managers would be made aware and still wasn’t able to speak to anyone. After my shift I had to pass by to speak with the manager. I walk in and speak directly to Ariel (General Manager). I spoke about the situation to her and was told that nothing could be done. I explained that I have been here several times that even she has served me at the bar and that this has never happened. She said due to liquor count and sales something could’ve only been done that night and couldn’t even accommodate the situation. Valentina the bartender was at the time. She was horrible and disgusting I even caught her and her girlfriend in the bathroom doing unspeakable things. She didn’t make me aware of the price and just swiped my card. I regret coming here especially knowing that I’ve been there a few times and have never had an issue. I’ve been here so many times that Ariel(gm) and Valentina(bartender) are actually friends. It felt like the knowing the situation the General Manager didn’t want to assist with any customer service. Or even insuring that she kept a customer coming in the door. I was even told that it had to be fixed all in the same night. But even accommodation could been a little of a peace of mind. As well as I’m not sure if this is apart of the look of the company but taking shots on the clock as well.3227 Margaritaville BlvdKissimmee, FL 34747
Atmosphere: 1
Food: 1
Service: 1
I eat out a lot and have traveled all over the US. Which Mexican restaurant doesn’t offer chip and salsa . Well here they don’t.We ordered nachos which we asked no pico just salsa instead which you would think is an even swap but no it isn’t. She said it would be more of a charge.The Nacho came out and it didn’t have melted cheese but some gross imitation of cheese sauce.I would save your money and not even go there. There are much better restaurants than here.
Atmosphere: 1
Food: 1
Service: 1
Excellent service and great place to go with your love ones!! Recommend ?% cuz I ask for a mezcal Rita and they want me to be sure that I like the mezcal the server bring me a shot just to be sure that I like it!! ? percent family friendly!!Wheelchair accessibility: Easy to park and easy to
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito & Enchiladas
Awesome place! Server Sara took awesome care of us, we will be
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birria Tacos
The food was gross, idk how u mess a chicken taco. Also you have to pay for chips and salsa, what kind of “Mexican” restaurant does that? If you want Mexican food, don’t waste your time here.
Atmosphere: 3
Food: 1
Service: 2
Food was Good, but the service fell Very Short of the mark. They seemed like they were operating with a Full Staff of Inexperienced individuals (in every aspect of operation after entering the establishment).
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Chipotle Chicken Fajitas, Burrito & Enchiladas
Everything was great here.The food was excellent with beautiful presentation and Christopher kept us laughing. He entertained us with friendly, funny & fast service.Thank you for a wonderful experience.The Tijuana Street Fries are a must try.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Quesadillas, Birria Taco Plate, Side Borracho Bacon Beans
Josh was amazing!!! I had gotten shrimp & chicken fajitas delicious. He had recommended a mango margarita so good. It was so nice inside & outside no complains. Had my daughter with me kid friendly for sure ! Definitely will come back soon.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We had the best servers ever, Josh and dennis!! The food was amazing, especially the Mexican rice and street corn and these servers made the environment super welcoming and fun!
Atmosphere: 5
Food: 4
Service: 5
Jose was the best waiter! Quick service and great drinks!!
Atmosphere: 5
Food: 5
Service: 5
Couldn’t name a better place with a better waiter ! Josè was the bomb diggity!The drinks were fantastic !!
Atmosphere: 5
Food: 5
Service: 5
Ou server, Danielle S, was so wonderful and accommodating. She even gave us free salsa and queso and chips! Overall, great atmosphere and good food!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Guacamole
We loved this place! Christopher gave great suggestions and the food was wonderful!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birria Tacos