El Tapatio Mexican Restaurant

Excellent good food and atmosphere

Atmosphere: 5

Food: 5

Service: 5

Seemed a little pricy to me, but the food was excellent.

Atmosphere: 5

Food: 5

Service: 5

It’s so sad that I’m even having to write this review. I’ve been a loyal customer of this restaurant for years some people would even say I had an obsession with how often I came. The staff has always been kind and welcoming, but the manager is absolutely rude, unprofessional, and disrespectful toward customers. The way he speaks to people, including me, is unacceptable, and he shows no desire to resolve mistakes or take accountability when something goes wrong.

I recently placed an order through their website. That day, their Wi-Fi happened to be down, but the money was still taken from my account. Instead of doing the right thing offering a refund or simply making the food they refused to give me my order because they “couldn’t see it on their end.” I had both an email confirmation and a bank transaction proving I placed the order.

They kept pushing me to contact their third-party platform, even though that company clearly states they only handle business-to-business interactions. The responsibility should have been on the restaurant, not me. When I asked them to provide proof that my order was canceled (such as the order number), they refused. To this day, I’ve never received a cancellation email or refund.

On top of that, the manager yelled over me, belittled me, never once apologized, and even hung up on me. I remained polite the entire time, simply trying to figure out what to do. To be treated this way after years of loyalty was shocking and heartbreaking.

The staff members are sweet and hardworking, but the manager has no compassion, no accountability, and no respect for customers. It seems like all he cares about is money, not service or integrity. It’s truly disgusting, and I honestly pray he reflects on the way he treats people. No business can thrive long-term with leadership like this and I don’t believe God will bless a business that treats loyal customers this way.

Atmosphere: 1

Service: 1

Excellent server, delicious food, chimichanga was my choice

Atmosphere: 5

Food: 5

Service: 5

Delicious molcajete with all the fixings, great chips and salsa, good service. We happened upon this place and we're glad we did. Excellent value!

Atmosphere: 4

Food: 4

Service: 4

Was a wonderful experience.

Atmosphere: 5

Food: 5

Service: 5

Simply the best !!!!

Atmosphere: 5

Food: 5

Service: 5

Excellent Menu, family atmosphere, top-notch employees and Phenomenal service. Located Orange Blossom Tr near 417. I recommend it ?.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pico de Gallo, Alambre, Tacos Mexicanos Al Pastor, Camarones, Arroz Y Frijoles, Tacos de Chorizo, Flautas, Quesadillas Con Guacamole Y Pico de Gallo, Queso Fundido

I Lovet they make me feel sow special in my Birthday food is the Best thanks sow much ❤️❤️❤️??

Atmosphere: 5

Food: 5

Service: 5

amazing food always ....best service hands down keep up the great work and amazing food

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Carne Asada, Steak

The food was excellent and the place is spacious and beautiful. A far cry from our local Mexican restaurants in Broward County, which are usually small and tacky.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fried Tortilla Chips and Salsa, Chimichanga

My daughter went to this place with her service pet and was discriminated against by the owner of the place, requiring her to have the pet on the floor and away from people since it could make others uncomfortable. This is an act which we strongly reject. If you cannot have professionalism, ethics and take care of people with disabilities, do not have a place like this open to the public.

Atmosphere: 1

Food: 1

Service: 1

Me and my girlfriend who has a service animal went to El Tapatio restaurant and sincerely found the treatment they gave her and her service animal unprofessional and discriminatory. The owner of the place Oscar, ask us for her for the service animal ID when we entered, even though at first glance he could see my dog ​​​​wearing his service dog vest. When we were sitting at the table, the same gentleman approached saying that he was the owner of the restaurant and that we need to keep the dog on the floor because other people didn't like it. A completely DISCRIMINATORY act. Within minutes we decided not to eat there and without any shame he proceeded to charge us for the sodas they had brought to the table and that we didn't even have time to drink. The cameras in the place can show and prove everything that happened, and the receipt where we paid as well. The worst treatment have ever come across. The the owner treats people with service animals in a discriminatory and shameful way which is against the law.

Service: 1

Honestly, I find the treatment they gave me and my ?service pet unprofessional. When we entered, the owner of the place asked us for our service dog card even though at first glance he can see my dog ​​with his dog vest. service, when we were sitting at the table the same man approached saying that he was the owner of the restaurant and that we should keep the dog on the floor because the other people didn't like it. A totally DISCRIMINATORY act. Within minutes we decided not to eat in the place and without any shame he proceeded to charge us for the soft drinks that had been brought to the table and that we couldn't even drink. The cameras in the place can show and evidence everything that happened, and the receipt where we paid too. The worst treatment I have received in the United States from a restaurant. How sad that Latinos themselves behave this way and especially with the clients who are the ones who maintain places like these. May God have mercy on these types of discriminatory people.

Atmosphere: 1

Food: 1

Service: 1

Food is ex excellent, good prices.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Refried Beans, Fajitas Tapatias, Carne Asada